Erica Lake Email and Phone Number
Charlotte, NC, US
Erica Lake's Location
Charlotte, North Carolina, United States, United States
Erica Lake's Contact Details
Erica Lake work email
- Valid
- Valid
- Valid
Erica Lake personal email
n/a
About Erica Lake
Experienced project manager with a proven track record of leveraging my unique blend of skills to manage cross-functional teams, improve operational efficiency, design processes and workflows, implement new technology, support innovation, manage change and strengthen teams through training and development. Passionate about designing and supporting initiatives dedicated to providing exceptional customer and employee experiences that drive loyalty and company growth. Highly motivated, with an entrepreneurial spirit and a collaborative approach.
Erica Lake's Current Company Details
Red Cedar Homes
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Manager, Strategic Sourcing and Special Projects
Charlotte, NC, US
- Website:
- redcedarco.com
- Employees:
- 61
Erica Lake Work Experience Details
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Manager, Strategic Sourcing And Special ProjectsRed Cedar HomesCharlotte, Nc, Us
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Managing DirectorBentley Bowes Consulting, Llc Sep 2024 - PresentCurrently accepting new clients!Partner with small businesses to optimize people, processes and technology. Lead complex projects and oversee change management initiatives. Collaborate with senior leadership to drive cultural and operational change, including performance management processes, employee engagement strategies, and workforce planning. -
Director, Strategic Projects & ItRed Cedar Homes Apr 2024 - Aug 2024Charlotte, North Carolina, UsLed a broad range of strategic initiatives that improved operational processes and enhanced technology across the organization. Developed and executed a 12-month technology roadmap to upgrade IT infrastructure, strengthen cybersecurity and onboard a managed service provider. Led cross-functional teams responsible for implementing business tools including Smartsheet, Microsoft 365, Procore, Salesforce and DocuSign.
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Manager, Strategic ProjectsRed Cedar Homes Aug 2023 - Apr 2024Charlotte, North Carolina, Us
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Manager, Strategic ProjectsCompass Group Usa Jan 2022 - Aug 2023Charlotte, North Carolina, UsLed the Strategic Pricing program for Compass Canada, resulting in $15m of incremental sales annually. Developed pricing recommendations through custom market benchmarking analyses and worked with field leadership to negotiate pricing increases with external clients. -
Strategic Implementation ManagerModern Construction Services, Llc (Mcs) Feb 2020 - Jan 2022Charlotte, North Carolina, UsLed sourcing, design, configuration, testing, implementation and management of new technology, including acting as system administrator following implementation. Led quality and process improvement efforts from ideation through delivery, including organizational design and role realignments, new client onboarding, department-level workflow mapping, and annual goal setting and performance management process design.Led change management and training initiatives for all personnel, ensuring that team members have the knowledge and resources required to successfully navigate changes in process or technology.Spearheaded recruiting efforts for all field and office-based roles, including writing job descriptions, sourcing talent using LinkedIn, Indeed and staffing agency resources, conducting first round interviews, and coordinating final interviews with executive team members for exceptional candidates. Led the design and implementation of COVID-19 protocols, including Remote Work, Job Site and Return to Work plans, screening tools and an exposure reporting process. -
Tasting Room Manager - Main StreetBecker Vineyards Mar 2019 - Feb 2020Drove tasting room and retail sales improvement of 15% year over year through process improvement, staff training, efficient scheduling and a focus on creating exceptional customer experiences. Managed 15 full and part time employees. Worked with assistant manager to create a culture that promoted learning, team work and overall engagement. -
Hill Country Wine AmbassadorBecker Vineyards Nov 2018 - Feb 2020
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SabbaticalSelf-Employed Oct 2017 - Nov 2018Pursued a long-time dream of solo travel around the United States in an RV. I worked remotely on several consulting projects for clients across the US, including my current employer, Modern Construction Services, and completed two short term seasonal reservations and customer service positions at campgrounds in California and Oregon.
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Manager, Store Payroll Budgeting And Workforce ManagementBelk Mar 2017 - Sep 2017Charlotte, North Carolina, UsManaged a $500M store payroll budget. Lead five workforce management analysts. Encouraged team members to embrace and drive change through advanced analytics, increased transparency and ongoing training of field operations partners. Documented and redesigned quarterly and annual budgeting processes to reduce complexity, improve consistency and be more flexible as the business evolves. Ensured that corporate business partners always considered store impact when making strategic and financial decisions that influenced operational efficiency. -
Manager, Talent Management Processes & Associate EngagementBelk Aug 2016 - Mar 2017Charlotte, North Carolina, UsWorked closely with HRIS team to design and implement talent planning and year end performance process improvements in SuccessFactors. Improved the look and feel of talent-centric communication, enhancing visual designs using the Constant Contact email marketing tool. Trained team members to analyze open and click rates to drive continuous improvement and gather insight about training needs for managers and associates.
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Manager - Associate Engagement, Diversity & RecognitionBelk Feb 2015 - Aug 2016Charlotte, North Carolina, UsLed strategic planning and execution of an enterprise-wide associate engagement program, impacting 22,000+ store and corporate associates across a 16 state footprint. Promoted a culture that valued diversity and engagement, measuring success through annual surveys, analysis of key business metrics and quarterly listening sessions. Drove improvement through leadership training, one-on-one coaching and strong partnerships with field and corporate executives. Provided operational and financial oversight for Belk's five Business Resource Groups. Executed enterprise wide recognition programs that rewarded exceptional performance against sales and operational objectives.
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Customer Experience ManagerBelk Sep 2012 - Feb 2015Charlotte, North Carolina, UsLed Belk’s in-store customer experience program, including strategic planning, talent development, survey administration and customer analytics. In partnership with field training and executive teams, drove a 300 basis point increase in Overall Satisfaction scores during a two year period. Enhanced online and in-person training modules and led group training sessions for all key store manager development programs, ensuring that Customer Experience initiatives were executed consistently across the enterprise. Developed a comprehensive bottom quartile improvement program that resulted in improvements in satisfaction scores in excess of 200 basis points each quarter.
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Senior Financial AnalystBelk Jun 2011 - Sep 2012Charlotte, North Carolina, UsDeveloped annual budgets and weekly forecasts for eCommerce, Operations and Supply Chain and supported each business unit with regular ad hoc analyses. Partnered with a cross-functional team to build a comprehensive long-term plan for the eCommerce/Omnichannel organization, including detailed IT and infrastructure enhancements, fulfillment facility production and labor models, call center impact models and a 5 year summary P&L.
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Senior Financial AnalystAlm Jul 2009 - Jun 2011New York, UsManaged budgeting, forecasting and monthly close process for multiple business portfolios, including Law Journal Press, VerdictSearch and ALM Experts. Developed a complex cash flow projection model and compiled regular performance reports for the executive team and private investors. Designed and implemented performance dashboards for Smart Litigator, providing a quick, executive level snapshot of key drivers that influenced financial performance. -
Business AnalystInforma Jul 2008 - Apr 2009London, GbActed as business manager for the books publishing division, including monthly financial close, complex financial and operational reporting, budgeting, and forecasting. Created comprehensive templates and databases, significantly increasing efficiency during the monthly reporting and annual budgeting process. -
Senior Financial AnalystMarinemax Dec 2006 - Jul 2008Oldsmar, Fl, UsManaged multi-million dollar vendor rebate programs, prepared monthly executive summary analyzing key financial and operational metrics, and managed the web based performance management tool used by MarineMax stores across the country. Worked closely with IT team to create a headcount and payroll reporting tool and used this tool to help the executive team identify expense savings opportunities and efficiencies. -
Financial AnalystLockheed Martin Apr 2006 - Dec 2006Bethesda, Md, UsIn partnership with USSOCOM officials at MacDill Air Force Base, managed three multi-million dollar labor contracts, including staffing allocations, bonus/hazard compensation, monthly financial reporting and preparation of contract pricing proposals. -
Financial AnalystTrinet (Fka Gevity) Dec 2004 - Apr 2006Dublin , Ca, UsAnalyzed sales, client retention, customer service, and other operational data to identify past and predict future trends. Developed and maintained the Key Performance Indicator report, designed to evaluate the performance of the customer service department and provide the executive team with key weekly operational metrics.
Erica Lake Skills
Forecasting
Budgets
Analysis
Process Improvement
Strategic Planning
Leadership
Performance Management
Retail
Management
Finance
Customer Service
Program Management
Payroll
Cross Functional Team Leadership
P&l
Sales
Budgeting
Business Process Improvement
P&l Management
Training
Erica Lake Education Details
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University Of Miami Herbert Business SchoolManagement And Organizational Behavior -
Fountain Valley School Of ColoradoCollege/University Preparatory And Advanced High School/Secondary Diploma Program
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Associação Escola Graduada São Paulo (Graded)College/University Preparatory And Advanced High School/Secondary Diploma Program
Frequently Asked Questions about Erica Lake
What company does Erica Lake work for?
Erica Lake works for Red Cedar Homes
What is Erica Lake's role at the current company?
Erica Lake's current role is Manager, Strategic Sourcing and Special Projects.
What is Erica Lake's email address?
Erica Lake's email address is el****@****svc.com
What schools did Erica Lake attend?
Erica Lake attended University Of Miami Herbert Business School, Fountain Valley School Of Colorado, Associação Escola Graduada São Paulo (Graded).
What skills is Erica Lake known for?
Erica Lake has skills like Forecasting, Budgets, Analysis, Process Improvement, Strategic Planning, Leadership, Performance Management, Retail, Management, Finance, Customer Service, Program Management.
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