Erica Mott Email and Phone Number

•      Partnered with the corporate Risk, Compliance, Strategy, and Governance teams for Wells Fargo, facilitating cross-functional alignment and coordination of compliance efforts. •        Implemented Quality Assurance (QA) processes for regulatory requirement summary documents and ensuring accuracy and completeness of Major compliance Requirements (MCR’s) and RCSA Challenge•        Streamlined the process of summarizing detailed citations and regulatory requirements into concise and user-friendly documents, enabling front-line teams to access and reference regulatory information efficiently.•        Responsible for full compliance oversight of compliance initiatives.•        Perform IR and SLR Q.A. reviews on RCSA challenges.•        Responsible for full compliance Governance oversight of compliance initiatives.•        Ensure adherence with RCSA oversight and control standards to ensure policies and procedures are being followed and maintained.Ensure regular updates are communicated on key issues/concerns or gasp during the Q.A. process.

Assist and effectively work with senior management and the default lines of business with the development of control policies and procedures in order to minimize riskPartner with Quality teams in the improvement of control process, and ensure issues are identified, managed effectively. Reduced recruitment to HUD from five loans to zero within a two month period. Access/extract data for reporting purposes using process portals, SharePoint, and business intelligence systems to identify areas for opportunitiesIdentify and remediate any escalation issues, and remediation of select issues across departments resulting in improved timelines, creating a tool to reduce late claims processing, identifying efficiencies within the foreclosure departmentMonition KPI performance dashboards documentation for tracking purposes for senior management in excel spreadsheet and power points. Identify training opportunities within the default organization and preform follow ups with management to confirm completion. Recommend and assist default departments with process improvements.

Perform quality Assurant analysis on multiple government claims types. These claim types include FHA, VA, GSE, MI and USDA claims, Investor modifications. Q.A loans in accordance with established procedures and complying with investor requirements, and federal and state regulations. Review finalize history, FCL fees and cost and balance financial loan historyAssist and effectively work with senior management and lines of business on ways to minimize riskAssist and develop policies and procedures for senior managementWorked closely with claims processors to ensure claims are filed timely and audited in a timely manner

File FHA Part A, b, and CWCOT claims within investor timeframes to HUDMonitor a weekly portfolio of FHA claims in the access databaseReview financial history of claims, and balance escrow to a zero balanceReview attorney chronologies, FC timelines to make sure that all timeframes are accurate and completed timelyConduct monthly financial reporting on findings on internal/external issues and prepare detailed reporting to senior management

Process REO and HECM/Reverse Mortgage non-servicer expenses submitted by brokers in AMN/Equator that are reviewed in the servicer reimbursement Forms system (SERFS) for reimbursement. Verify documentation in Documentum. Analyze expenses that have been submitted in documentum. Reach out to internal business partners on certain properties. Research system issues that may occur with Documentum. Prepared statistics on documents that are submitted in Documentum for further review. Analyze and research documents in Documentum to ensure HUD Guidelines are being met. Assist in special projects include monitoring any potential lagging issues with Documentum that could prevent productivity.Train new employees on 571 procedures. Also prep and pull docs to provide packages to HUD. This also includes gathering of client’s information and documentation, including property valuation reports, appraisals, uploading all information in CPT.

Monitor PFS and CWCOT loans to insure our vendors are filing claims in a timely manner. Review, analyze, and ensure timely settlement of investor and mortgage claims and manage aging claims to determine status and bring to closure. Maintain ownership of assigned files to ensure timely response to clients. Document and maintain all systems for proper claims handling and follow up with vendors on any claims past deadline. Research issues and obtain proper supporting documentation in a timely manner as requested by HUD. Monitor claim process reports to ensure all required responses are filed timely. Complete audits of all assigned claims to ensure all requirements have been met, and claim process can be validated. Contact third parties, including attornies, courts and vendors.

Manage/Process post-sale foreclosure process on FHA and VA loans while minimizing risks and timeframe. Monitor the eviction process, ensuring necessary property preservation work is completed. File FHA/VA conveyances, delivering title to government agencies, analyzing cost/fees incurred associates with foreclosure process and filing claims for reimbursable fees and costs. Negotiate time extensions and/or over allowable requests with government agencies. Correspond with internal departments, government agencies, external vendors and attorneys to ensure processes are completed within the insurer/state guidelines. Train new employees on claims process, and conduct a Q & A session. I was selected by upper management for special projects as needed.