Maintaining positive relationships with customers around the companyGathering, analyzing, and documenting customer requirements and feedback, and using that analysis to prioritize feature requirementsCombining customer data, designs, product strategy, and creativity to deliver clear feature specifications to the engineering teamPartnering with UX designers and UX researchers to create high-quality user experiencesContributing to customer support and satisfaction resolving customer issuesProject management ensuring timely delivery of polished UXDriving the customer training and onboarding program, supporting culture change objectives, and change management with customers as the product and service evolves

During this role, I provided visionary leadership to 50+ teams at Microsoft to retrieve feedback, achieve maximum customer satisfaction, and ensure optimal tool performance for future implementation. I also created reports regularly and presented to team regarding current priorities from customer perspective. It was my responsibility to establish protocol from inception for newly created Ingestion Team within HITS. I also administered overall processes for on-boarding team members by creating and delivering quality training. It is a main part of my day-to-day responsibilities to conduct content standards review regarding ingestion work for publication to site.My Key Contributions:• Conducted interviews, recruited industry top talent, and managed on-boarding of more than 20 teams throughout Microsoft to use HITS as a service/platform.• Delivered quality education to users in work sessions multiple times per week, Maintained proper official documentation for HITS wiki page and training videos, touch-point meetings each month per research team to maintain client satisfaction and gather feedback.

During my role as Trainer's Assistant, I supported the trainer by grooming and tacking, as well as exercising the horses. I also ensured a safe environment for horse and rider by assisting in training green and unpredictable horses. I also did various routine tasks, including cleaning all stalls in stable/outside paddocks, feeding, turnout, handling horses for owners during shoeing/vet checks/shots, and conducting general repairs. I also played a key role in improving skillsets regarding managing and exercising horses in trainer's absence.My Key Contributions:• Performed various routine tasks, including full care for 16 horses, structuring lessons/training several days per week, and assisting in recruiting new boarders.

During my role as User Research Analyst, I was recognized for comprehensive analysis and skillfully migrating study reports into the Human Insights Tracking System site. I also conducted ad-hoc testing on HITS UI, maintaining documentation for found bugs, and reproducing issues for HITS site mechanics team.My Key Contribution:• Delivered quality guidance to research team in utilizing tool, handled communication between research team and HITS team, mastered use of HITS editor to maintain documentation for future ingestion team members.

During my role as User Research Coordinator, I led recruitment initiative to screen industry top talent and provided quality training to other URCs in scheduling internal participants for hi-priority, tented studies with a keen focus on achieving defined business targets. In this role I have administered complete lifecycle of key projects, including logistics operations and execution. It was a part of my key responsibilities to carry-out comprehensive tools testing and application, gather and analyze data, and organize check in process and procedure for playtest participants. I possess robust technical expertise in Excel, Tableau, OneNote, all basic Windows programs, Visio, and internal tools. I also participated in scheduling of participants by maintaining consistent collaboration with Studios User Research. My Key Contributions:• Recruited and scheduled over a hundred usability sessions, directed team of five members to delegate scheduling tasks and participant data maintenance.• Maintained comprehensive documentation for report writing by researchers.

Portfolio link: www.EricaOrr.com

• Lifetouch School Division Photographer capturing school photos, sports photography & school dances. Acquired extensive studio lighting experience and constantly assessed and prepared studio space for efficient workflow.• JCPenney Portrait Studio Photographer capturing a variety of family, couples, and holiday photography collections. Extensive experience in quick creative thinking, directing models, and further studio lighting/camera operating experience.

• Production & Office Assistant running errands, handling media and hard drives, talent scouting, distributing release forms, and photographing talent.• Assistant Wardrobe Stylist fitting talent, organizing attire, returning unused garments and running miscellaneous errands.• Location Scout selecting & documenting locations for various commercial spots.

• Key Lab Tech/Lab Manager completing all creative/custom orders, all Photoshop orders (including full restorations, color/contrast/exposure corrections, beauty touch-ups, stitching, retouching, interpolation techniques etc.), managing/organizing all online/hourly orders.• Sales Associate building technical knowledge while furthering customer service experience.