Erica Phillips Email and Phone Number

Resolved billing inquiries and discrepancies for residential telecommunications customers.Addressed customer concerns about telecommunications and entertainment products.Retained customers through account restructuring.Expanded customer base by providing benefits of products and services offered.

Provided account and order information with customers in an in-bound call center.Processed and tracked orders to completion add, change, and disconnect status for international, middle market, and residential customers. Corresponded to resolve disputes with Account executives, Sales representatives, Technicians, Local service providers, and other long distance carriers.Verified billing errors, order placement, and circuit provisioning requests.Performed trouble shooting for customer dialing difficulties.Asked probing questions to uncover telecommunications problems.Trained customers with proper dialing instructions for testing and phone use.Responsible for resolving customer conflicts to ensure customer satisfaction

Greeted customers with a positive and friendly attitude.Verified data with patients, insurance companies, doctors, and medical secretaries. Responsible for 20 physicians schedules.Coordinated patient appointments and procedures for the Urology, Otolaryngology, General, and Vascular Surgery departments.Required to utilize good communication and math skills.Familiar with ambulatory medical office setting and charged entry.Support patient care delivery in the areas of patient reception, scheduling, medical records, verification and data entry of demographic and insurance information, documentation.