• Customer Service Documentation Coordinator• Deals directly with customers regarding bills of lading discrepancies, container information or routingof cargo• Monitors all errors / queries raised by GSC Global Service Center in the SDEM / FIS2 – handles errorswithin Area scope of responsibility• Ensures that Export Customs references are submitted in a timely manner for cargo sailing of outthe country.• Create and issue invoices for prepaid charges as necessary• Conveys information clearly over the phone; expresses patience, empathy and understanding withvoice alone; extracts meaning from conversations with people whose native language is other thantheir own; is polite when asking people to repeat; calms those who are angry and manages multiplecalls effectively.• Uses questioning to identify the specific problems and related information. Logically determinesapproach to solving the immediate problem. Identifies parties that need to be involved in tracingshipments and issues. Makes appropriate contacts and works out a reasonable solution.