People, operations and growth strategy for startups

Member of 4-person leadership team building a modern retail solution enabling brands to launch brick & mortar stores. -Developed high velocity talent funnel and hiring process, resulting in +20 hires in 9 months. Manage +3M annual hiring budget.-Head of HR, responsible for performance management, employee engagement, and developing policies and culture initiatives.-Maintain birds-eye view across business to increase operational efficiency; implement streamlined workflows for a distributed team.-Manage team of 8 across operational functions (Support, Office Management, Sales Operations, and Supply/Vendor Management).-Responsible for oversight of all administrative functions; work with external legal team and CFO, and provide high-level strategic and advisory support to CEO.

First US-based hire for online marketplace for short-term space rentals for retail, production and events.Business Development-Grew supply to +600 spaces and 10x monthly bookings within 6 months; grew GMV to +$100K/month within 9 months. -Successfully developed and project managed $30K “free space” awareness campaign, targeting 15K retail brands and creatives as part of market launch strategy, resulting in +1,000 sign-ups.-Implemented company-wide process improvements by integrating team of virtual assistants.

-Developed and executed lead generation strategy for Art & Home category to target new business channels and referral sources, increasing lead volume and quality.-Created training materials and call/email scripts to support efforts to drive consignment growth.

Member of 3-person leadership team building an online art and antique marketplace. Talent Acquisition & Management-Responsible for recruiting, hiring, onboarding and retaining top talent; hired and managed 30 full-time staff and 10 virtual assistants across all areas of the organization, retaining +90% of performing talent over 3 years.-Planned for organizational restructuring in quickly-evolving startup environment; implemented professional development initiatives and performance review processes.-Managed growth of global Expert Network, including +100 auction specialists, heads of dealer associations, and appraisers.-Defined company culture driven by mission and core values. Led initiatives around office space, events, and staff well-being. Responsible for HR, benefits, and implementing people policies and programs as business scaled.Business Development-Created demand-side sales strategies, processes, and systems; managed initial 7-person art sales team (+$4mm revenue).-Conceptualized and launched Referral Program to create predictable consignment source (grew to +800 partners, representing +2,000 referrals and +$4mm potential value/month).-Proposed features, functionality and pricing for Professional Seller product; ran beta test (grew to +200 partners).Operations -Maintained global understanding of business goals and objectives to ensure seamless and efficient cross-departmental communication, workflows and distribution of resources.

-Developed and managed full-cycle sales process, from lead generation through close, pitching +200 international art fairs on custom app and cloud-based collection management software.-Responsible for partnership marketing, including branding, booth design, logistics, event staffing and budget for art fairs.

-Supported founding partners in driving growth for new art advisory firm, using extensive art knowledge and contacts to source art for clients, compile and analyze auction data, and prepare market analysis presentations and appraisal reports. -Managed marketing budget, spearheaded branding initiatives, wrote website and social content, coordinated print and digital campaigns, and cultivated press relationships to drive brand awareness.

-Supported CEO of private gallery specializing in auction advocacy, collection management, and estate planning, overseeing gallery operations and art fair planning.-Liaised with external vendors, managed inventory and accounting, coordinated artwork shipping and logistics, managed website and collateral development, assisted with appraisals, and maintained client information.

-Supported 4-person leadership team for art investment fund and asset-backed lending business, providing assistance across administrative, operational and business functions