Minnie's Food Pantry (MFP) is a nonprofit organization headquartered in Plano, Texas. We believe that overall wellness begins with healthy food and financial education. Our ultimate goal is to provide numerous programs that help families gain long-term food security and to break the generational curse of people (especially children) in low-income areas not having access to fresh fruits and vegetablesOn April 1, 2008, Minnie's Food Pantry opened our doors and literally rolled out the red carpet to serve families in the community. Who are the hungry, they are senior citizens, veterans, and children. They are your friends and perhaps family. We have distributed food to people from all walks of life. We realized that hunger does not discriminate. People are forced to come to a food pantry because they can't afford food, an emergency health situation, or the pandemic which changed their entire financial situation. One thing remains consistent, we serve them with dignity and respect and we make sure that the food we provide is healthy and that it would put a smile on their faces when they sit at their dinner table.We have expanded from our humble beginnings of a 500 square foot building to over 28,000 square feet of love and service to our community. We have four locations in three states. We have had over 40,000 volunteers to serve with our award-winning team. We believe our success stems from people who "GET IT" and understand that nobody should go to be hunger. We understand that "Hunger is Everywhere and So Are We!With four locations in three states, Minnie's Food Pantry has provided over 15 million healthy meals to families in need. Guide Star Charity evaluators have given Minnie's Food Pantry the platinum star rating which is the highest level of possible achievement. Minnie's Food Pantry is a 501 C-3 organization. All donations are tax-deductible.

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Managed quality all monitoring team of 100 employees who regularly interacted with customers to evaluate customer satisfaction levels with the corporation. Set strategic direction and management of administration, enhancement, and maintenance of corporate call center activities. Worked with internal and external stakeholders to set goals and identify solutions to achieve productivity and performance objectives. Ensured requirements set forth by lines of business achieved on time and meet corporate expectations.-Developed and implemented over 30% of customer service policies and procedures to drive focus on upgrading customer satisfaction and increasing customer retention levels.-Increased customer satisfaction survey results more than 21% (from 69% to 90%).-Initiated and conducted monthly and weekly site call calibration meetings with management staff in each call center site, including one in India, leading to improved site quality scores by 10%.-Traveled to call center sites throughout the Dallas / Fort Worth, California, Arizona and Mumbi