Erica Sutherland

Erica Sutherland Email and Phone Number

Product Manager, CRM and Business Solutions @ Simpli.fi
Dallas, TX, US
Erica Sutherland's Location
Dallas, Texas, United States, United States
Erica Sutherland's Contact Details
About Erica Sutherland

Experienced CRM Process Coach with over a decade of experience in CRM administration and optimization. Strong interpersonal and leadership skills driven by a focus on process development within a business organization. Emphasis on efficiency, communication, analytics, and customer experience through maximizing the effectiveness of existing processes and tools that streamline operations. Competency in administering and optimizing Zendesk, Salesforce, and most major automotive CRM platforms and portfolio management tools.

Erica Sutherland's Current Company Details
Simpli.fi

Simpli.Fi

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Product Manager, CRM and Business Solutions
Dallas, TX, US
Website:
simpli.fi
Employees:
662
Erica Sutherland Work Experience Details
  • Simpli.Fi
    Product Manager, Crm And Business Solutions
    Simpli.Fi
    Dallas, Tx, Us
    View
  • Simpli.Fi
    Product Manager, Crm & Business Solutions
    Simpli.Fi Oct 2019 - Present
    Fort Worth, Texas, Us
    View
  • Audi Dallas
    Digital Marketing Manager
    Audi Dallas Sep 2018 - Sep 2019
    Dallas, Texas, Us
    View
  • Shift Digital/Audi Of America
    Process Coach (Crm, Loyalty, Cx)
    Shift Digital/Audi Of America Dec 2014 - Aug 2018
    Birmingham, Mi, Us
    Audi of America, Southern RegionTX/OK/LACustomer Experience- Process Coach-CRM Optimization/Installation-Process Development and Implementation-Curriculum Development-Field Trainer-Loyalty/Portfolio Management
    View
  • Southwest Kia
    Sales Manager
    Southwest Kia Aug 2008 - Oct 2014
    Dallas, Texas, Us
    Monitoring and improving the efficacy of dealer communications, internally and externally -Facilitating Advertising efforts, Ad Co-op -CRM Administration -Direct Marketing -Direct Mail -Print Media -Social Media & Reputation Management -Email Marketing -Interdepartmental Recruiting
    View
  • Southwest Kia
    Financial Services
    Southwest Kia Feb 2009 - Feb 2011
    Dallas, Texas, Us
    Loan ProcessingRecruiting, interviewing, and hiring new employees TrainingDeveloping and delivering effective product presentationsEvaluating and interpreting customer needsPlanning community outreach and social networking projects
    View
  • Southwest Kia
    Sales Consultant
    Southwest Kia Aug 2008 - Feb 2009
    Dallas, Texas, Us
    Developing and delivering effective product presentations Evaluating and interpreting customer needs Finding creative solutions in closing a sale Following up on independently generated leads to increase monthly and YTD sales Self-Directed Projects Proposing and launching initiatives to increase customer traffic Planning community outreach and social networking projects
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  • Valley House Gallery
    Intern
    Valley House Gallery Jan 2008 - Aug 2008
    Writing educational essays for gallery events, website, and other social media Establishing an organized archiving system for precious works on paper Repainting and preparing gallery space for exhibitions Interface with the public by providing guided tours of gallery grounds and attending openings Generating lists for marketing and other purposes using Artsystems Data Pro Self-Directed Projects Designing a seasonally published brochure and revamping existing gallery media Initiating a distribution campaign for publicity materials to generate gallery exposure and expand current client base Creating innovative concepts for gallery openings and charitable events that produced record turnout

Erica Sutherland Skills

Marketing Social Media Sales Social Networking Customer Service Sales Management Leadership Email Marketing Training Negotiation Recruiting Microsoft Word Community Outreach Publicity Microsoft Office Publishing

Erica Sutherland Education Details

  • The University Of Texas At Arlington
    The University Of Texas At Arlington
    Studio Art

Frequently Asked Questions about Erica Sutherland

What company does Erica Sutherland work for?

Erica Sutherland works for Simpli.fi

What is Erica Sutherland's role at the current company?

Erica Sutherland's current role is Product Manager, CRM and Business Solutions.

What is Erica Sutherland's email address?

Erica Sutherland's email address is er****@****mpli.fi

What schools did Erica Sutherland attend?

Erica Sutherland attended The University Of Texas At Arlington.

What are some of Erica Sutherland's interests?

Erica Sutherland has interest in Arts And Culture.

What skills is Erica Sutherland known for?

Erica Sutherland has skills like Marketing, Social Media, Sales, Social Networking, Customer Service, Sales Management, Leadership, Email Marketing, Training, Negotiation, Recruiting, Microsoft Word.

Who are Erica Sutherland's colleagues?

Erica Sutherland's colleagues are Becky Florence, Stephen Van Schenck, Yeni G., Maddy Spencer, Anna Mccorquodale, Frances Avygyle Vargas, Matt Williamson.

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