• Executive Team Member: Collaborated with other department heads to create and regularly assess company strategy, implemented strategic changes, participated in all high-level hiring decisions, ensured that company culture aligned with actions and directives for future changes• Oversaw all operations of Frax Back Office: full-service bookkeeping, payroll, and billing services for homecare agencies throughout the United States• Systematically escalated issues and variances to business owners, following through to resolution• Identified and implemented department-specific efficiency gains and process improvements such as the creation of a new payroll system including a series of checks and balances for accuracy and completeness• Supervised and trained a team of accounting professionals working in-person and remotely on the following:o Payroll: timekeeping reconciliation, PTO tracking, biweekly and weekly processing cadence plus off-cycle payrolls, mileage and/or travel pay coordination, bonus administration, workers compensation reporting & annual audits, management of payroll advances and reimbursements, set up and administration of various garnishmentso Billing: ensure timely creation and distribution of invoices for homecare services, preparation and analyzation of accounts receivable reports, attaining payment from third-party payors including Veterans Administration, Medicaid, Long Term Care Insurance, and locally funded agencies, all from various states and jurisdictionso General Ledger Bookkeeping: classify all expenses to proper G/L accounts, month-end reconciliations, financial reviews with business owners to review profit margins and KPIs compared with other homecare agencies• Coordinated dissolution of Frax Back Office department within two-month timeframe, including preservation of employee morale, ensuring client satisfaction, transferring tasks and responsibilities to outside vendors, and adhering to strict timeline

• Personal portfolio included 2 full-service Marriotts, 1 full-service Hilton and 1 select-service Marriott• Prepared and ran weekly sales strategy meetings to discuss revenue optimization opportunities• Implemented sales strategy changes and monitored performance, making changes as necessary• Monitored inventory, restrictions and pricing multiple times throughout each day• Conducted business evaluations including displacement analysis to determine the ideal bid for revenue strategy• Accurately forecasted room revenue for next 90 days• Created annual room revenue budget day-by-day by segment

• Recently renovated 125-room property featuring expanded meeting space, indoor pool and spa, on-site restaurant• Led Sales Team to exceed budget in all market segments• Exceeded Marriott brand standards of Guest Service Scores and Quality Assurance• Recipient of 2014, 2015 & 2016 Certificate of Excellence from TripAdvisor• Accounting tasks including A/R, A/P, accruals, daily deposits, payroll, journal entries and month-end• Human Resources functions including recruiting, hiring, training, establishing and enforcing performance expectations, fostering professional development, management of benefits, promotions and terminations

• Traveled throughout the US 100% of the time to support HVMG owned and managed properties• Directly supported Vice President of Guest & Brand Excellence in departmental and company goals• Implemented “Be Excellent!” service culture with on-property training presentations to audiences of 100+• Fostered authentic and engrained culture of excellence in job performance through long-term interactive training• Monitored and actively increased Guest Satisfaction Scores utilizing “Be Excellent!” tools and ideals• Ensured preparedness for Marriott, Hilton and Hyatt Quality Assurance Audits with brand standard compliance• Maintained public website with stories of service excellence from HVMG properties• Transitioned operations of Rooms Division at newly acquired HVMG properties• Developed HVMG Strategic Initiatives with Corporate Leadership Team

• Supervised Front Desk operations and Guest Service Representatives• Oversaw Bistro operations including management of food costs, inventory and labor• Ensured compliance with Marriott Quality Assurance audit standards with “Green” score results• Coordinated with all hotel departments to ensure excellent Guest Satisfaction Scores• Participated in Revenue Management calls and strategies• Assisted GM with required reports (Sales Updates, Forecasting, Weekly Updates, etc.)• Assisted other HVMG properties in task force capacity as needed• Served as Sales Manager in Q1 2012 maintaining and exceeding existing sales goals

• Audit work included fluctuation analysis over major account balances such as revenue and investments, and making conclusions based on outcome of such analytics• Coordinated and ran quarterly focus groups with peers to evaluate career development and overall satisfaction• Developed and maintained relationships with PwC and client contacts• Planned and supervised events for PwC clients, including lunch meetings and social events• Enforced due dates and coordinated deliverables from approximately 55 PwC professionals on 8 different teams• Coached and mentored various interns during their 8-week introductory program• Planned and executed social events for internal market team made up of approximately 100 PwC professionals

• Assisted in the audits of multiple clients in various industries• Assessed the accuracy of actuarial information for employee pension and benefit plans• Evaluated the accuracy of student information as it related to federal financial aid• Aided in preparation of the final report and submitted it on the due date• Performed market research for a Partner that led to the acquisition of new clients

Deliver the utmost in excellent guest service, rectifying guest issues effectively and memorably and taking care of all guest requests.