Erica Torres is a HR Business Partner at AT&T. She possess expertise in customer experience, call center, voip, customer retention, networking and 20 more skills.
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Hr Business PartnerAt&TTexas, United States -
Hr Business PartnerAt&T Sep 2024 - PresentDallas, Texas, United States -
Lead Consultant- Talent DevelopmentAt&T Jul 2020 - Oct 2024Dallas, Texas, United StatesResponsible for program managing the talent program for High Potential Vice Presidents. Key role as a SME in the area of talent management, diversity strategies and analytics. As well as the development, evolution and implementation of our executive talent program activities. -
Hr Business PartnerAt&T Mar 2015 - Jul 2020Plano, TxSupport of AT&T Partner Solutions by providing Program and Process support to HRBP team. In addition, responsible for serving as the strategic HR partner with business leaders in complex organizations and to provide consultation across a broad range of HR areas, including talent management, staffing, workforce planning, diversity and employee development. Role is the primary HR subject matter expert and trusted advisor to GM or Senior Manager level business unit leaders. -
Executive Assistant To The President - Inflight ConnectivityAt&T May 2014 - Nov 2014Downtown Dallas•Conserves executive's time by reading, researching, and routing correspondence; drafting letters and documents; collecting and analyzing information; initiating telecommunications.•Maintains executive's appointment schedule by planning and scheduling meetings, conferences, teleconferences, and travel.•Represents the executive by attending meetings in the executive's absence; speaking for the executive.•Welcomes guests and customers by greeting them, in person or on the telephone; answering or directing inquiries.•Maintains customer confidence and protects operations by keeping information confidential.•Completes projects by assigning work to clerical staff; following up on results.•Prepares reports by collecting and analyzing information.•Provides historical reference by developing and utilizing filing and retrieval systems; recording meeting discussions.•Ensures operation of equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.•Contributes to team effort by accomplishing related results as needed -
Executive Assistant - Human Resources - Executive Compensation, Benefits, & PolicyAt&T Dec 2013 - May 2014Dallas, Tx•Conserves executive's time by reading, researching, and routing correspondence; drafting letters and documents; collecting and analyzing information; initiating telecommunications.•Maintains executive's appointment schedule by planning and scheduling meetings, conferences, teleconferences, and travel.•Represents the executive by attending meetings in the executive's absence; speaking for the executive.•Welcomes guests and customers by greeting them, in person or on the telephone; answering or directing inquiries.•Maintains customer confidence and protects operations by keeping information confidential.•Completes projects by assigning work to clerical staff; following up on results.•Prepares reports by collecting and analyzing information.•Provides historical reference by developing and utilizing filing and retrieval systems; recording meeting discussions.•Ensures operation of equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.•Contributes to team effort by accomplishing related results as needed -
AssistantAt&T Executive Communicatons Feb 2013 - Dec 2013
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Technical Support Rep -Tier 2At&T, Inc. Jun 2007 - Jan 2013Richardson, Tx -
Fraud SpecialistAt&Amp;T Jun 2004 - Jun 2007
Erica Torres Skills
Erica Torres Education Details
Frequently Asked Questions about Erica Torres
What company does Erica Torres work for?
Erica Torres works for At&t
What is Erica Torres's role at the current company?
Erica Torres's current role is HR Business Partner.
What schools did Erica Torres attend?
Erica Torres attended Collin County Community College.
What skills is Erica Torres known for?
Erica Torres has skills like Customer Experience, Call Center, Voip, Customer Retention, Networking, Workforce Planning, Troubleshooting, Customer Satisfaction, Telecommunications, Vendor Management, Team Leadership, Process Improvement.
Not the Erica Torres you were looking for?
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Erica Torres
Portland, Oregon Metropolitan Area3ucsf.edu, usfca.edu, peacehealth.org -
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1thebeyondgroup.la
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Erica Torres
Waco, Tx1pbhcpa.com
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