Erica Torres

Erica Torres Email and Phone Number

HR Business Partner @ AT&T
Texas, United States
Erica Torres's Location
Dallas-Fort Worth Metroplex, United States
About Erica Torres

Erica Torres is a HR Business Partner at AT&T. She possess expertise in customer experience, call center, voip, customer retention, networking and 20 more skills.

Erica Torres's Current Company Details
AT&T

At&T

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HR Business Partner
Texas, United States
Erica Torres Work Experience Details
  • At&T
    Hr Business Partner
    At&T
    Texas, United States
  • At&T
    Hr Business Partner
    At&T Sep 2024 - Present
    Dallas, Texas, United States
  • At&T
    Lead Consultant- Talent Development
    At&T Jul 2020 - Oct 2024
    Dallas, Texas, United States
    Responsible for program managing the talent program for High Potential Vice Presidents. Key role as a SME in the area of talent management, diversity strategies and analytics. As well as the development, evolution and implementation of our executive talent program activities.
  • At&T
    Hr Business Partner
    At&T Mar 2015 - Jul 2020
    Plano, Tx
    Support of AT&T Partner Solutions by providing Program and Process support to HRBP team. In addition, responsible for serving as the strategic HR partner with business leaders in complex organizations and to provide consultation across a broad range of HR areas, including talent management, staffing, workforce planning, diversity and employee development. Role is the primary HR subject matter expert and trusted advisor to GM or Senior Manager level business unit leaders.
  • At&T
    Executive Assistant To The President - Inflight Connectivity
    At&T May 2014 - Nov 2014
    Downtown Dallas
    •Conserves executive's time by reading, researching, and routing correspondence; drafting letters and documents; collecting and analyzing information; initiating telecommunications.•Maintains executive's appointment schedule by planning and scheduling meetings, conferences, teleconferences, and travel.•Represents the executive by attending meetings in the executive's absence; speaking for the executive.•Welcomes guests and customers by greeting them, in person or on the telephone; answering or directing inquiries.•Maintains customer confidence and protects operations by keeping information confidential.•Completes projects by assigning work to clerical staff; following up on results.•Prepares reports by collecting and analyzing information.•Provides historical reference by developing and utilizing filing and retrieval systems; recording meeting discussions.•Ensures operation of equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.•Contributes to team effort by accomplishing related results as needed
  • At&T
    Executive Assistant - Human Resources - Executive Compensation, Benefits, & Policy
    At&T Dec 2013 - May 2014
    Dallas, Tx
    •Conserves executive's time by reading, researching, and routing correspondence; drafting letters and documents; collecting and analyzing information; initiating telecommunications.•Maintains executive's appointment schedule by planning and scheduling meetings, conferences, teleconferences, and travel.•Represents the executive by attending meetings in the executive's absence; speaking for the executive.•Welcomes guests and customers by greeting them, in person or on the telephone; answering or directing inquiries.•Maintains customer confidence and protects operations by keeping information confidential.•Completes projects by assigning work to clerical staff; following up on results.•Prepares reports by collecting and analyzing information.•Provides historical reference by developing and utilizing filing and retrieval systems; recording meeting discussions.•Ensures operation of equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.•Contributes to team effort by accomplishing related results as needed
  • At&T Executive Communicatons
    Assistant
    At&T Executive Communicatons Feb 2013 - Dec 2013
  • At&T, Inc.
    Technical Support Rep -Tier 2
    At&T, Inc. Jun 2007 - Jan 2013
    Richardson, Tx
  • At&Amp;T
    Fraud Specialist
    At&Amp;T Jun 2004 - Jun 2007

Erica Torres Skills

Customer Experience Call Center Voip Customer Retention Networking Workforce Planning Troubleshooting Customer Satisfaction Telecommunications Vendor Management Team Leadership Process Improvement Career Development Talent Management Employee Relations Time Management Interviews Customer Service Technical Support Wireless Security Mobile Devices Call Centers Employee Benefits Performance Management

Erica Torres Education Details

Frequently Asked Questions about Erica Torres

What company does Erica Torres work for?

Erica Torres works for At&t

What is Erica Torres's role at the current company?

Erica Torres's current role is HR Business Partner.

What schools did Erica Torres attend?

Erica Torres attended Collin County Community College.

What skills is Erica Torres known for?

Erica Torres has skills like Customer Experience, Call Center, Voip, Customer Retention, Networking, Workforce Planning, Troubleshooting, Customer Satisfaction, Telecommunications, Vendor Management, Team Leadership, Process Improvement.

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