Erica Valles

Erica Valles Email and Phone Number

Client Account Manager at EER Middle East @ EER Middle East
dubai, united arab emirates
Erica Valles's Location
Dubai, United Arab Emirates, United Arab Emirates
Erica Valles's Contact Details

Erica Valles personal email

About Erica Valles

I am a positive, resourceful, and disciplined individual with exceptional interpersonal skills. I am hardworking and adaptable and quick to master any process flow. I work towards set targets through individual effort and can deliver results with minimal oversight. My attention to detail and honesty have helped me to consistently achieve outstanding results.Friends and colleagues would say I'm extremely organized, tenacious, and driven with the ability to work independently and the discipline and motivation to always work to a high standardHaving worked in the aviation industry for six years, I have the necessary skills to handle delicate situations, negotiate customer demands and complaints and provide timely communication in an honest manner for any queries and situations that arise with the job.Understanding and anticipating people's requirements and meeting their needs is what gives me the most satisfaction. Working with several different cultures has always been part of my job profile along with the ability to stay calm and handle difficult situations in a positive mannerThe ability to multi-task and prioritize allows me to work efficiently and quickly to solve any issues that may arise. My previous experience in an administrational capacity, along with my organizational skills allows me to provide any additional support to the team. I am extremely hardworking and proactive, taking the initiative to ensure outcomes, and increase productivity.I have also worked in the real estate industry. My experience in leasing and sales has given me the negotiating skills necessary to close deals and to reach amicable solutions for all parties. It has given me an understanding of the legal nuances of negotiating terms and drawing up contracts. My current role as Account Manager involves being the primary point of contact for relocating assignees and their families, working together with their HR to conduct a needs assessment and brief them on all their destination services, initiate the relocation and immigration process, and assist with all their requirements to ensure they have a smooth and stress free transition into Dubai. I have received multiple reviews for excellent service delivered on Linked in and on the company website. I hold a valid UAE Driving License as well.

Erica Valles's Current Company Details
EER Middle East

Eer Middle East

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Client Account Manager at EER Middle East
dubai, united arab emirates
Website:
eerme.com
Employees:
23
Erica Valles Work Experience Details
  • Eer Middle East
    Client Account Manager
    Eer Middle East Nov 2022 - Present
    Dubai, United Arab Emirates
    Orchestration of the entire relocation journey of assignees into the UAE, Bahrain, Qatar and Oman.Responsibilities: • Ensure a smooth and seamless transition of assignees from overseas multinational companies into the Middle East.• Coordinate and arrange accompanied services for the assignee such as: Orientation, Home Search, School Search, Handover, Snagging and Settling In services in line with their corporate client policy.• Provide expertise on the local procedures and processes so that assignees can make informed decisions.• Assist with finding suitable temporary accommodation. • Assist with renewal of tenancy contract s by liasing with the landlords to arrive at a suitable agreement.• Assist with departures to ensure a stress free move out of the country.• Coordinate with furniture rental companies.• Coordinate the shipment of household goods or pets for the assignee.• Ensure superior customer service is delivered according to SLA (Service Level Agreement) standards with positive feedback from the assignees.• Liaise with RMC's (Relocation management companies) to provide timely updates on services delivered. • Improve the operational processes within the company by creating the necessary documentation needed to provide excellent service delivery.• Managing field consultants to ensure efficiency in service delivery.• Provide in-depth training and support for new hires to ensure quick turnaround in service delivery.• Manage and update zoho CRM, zoho expense, sharepoint and relocation online.• Raise invoices on zoho in a timely manner, to ensure profitability.
  • None
    Food Photography And Food Vlogger
    None Nov 2006 - Feb 2024
    Dubai, United Arab Emirates
    Achievements: Creating and maintaining a food blog generating a small but global interest showcasing my passion for food and food photography. Successfully administrating a food-based Facebook group with a worldwide interest to include 194,000 members since 2015. I am a self-taught bread chef conducting classes to teach others the art of baking bread.Responsibilities:• Creating healthy, simple, and time-saving food recipes, child and family-friendly meals for lunch boxes and dinners. Administration of the website• Food photography, plating, and presentation.
  • Relocateme
    Account Manager
    Relocateme Mar 2022 - Jul 2022
    Dubai, United Arab Emirates
    Responsibilities: • Primary point of contact for relocating assignees and their families, working together with their HR to conduct a needs assessment and brief them on all their destination services, initiate the relocation and immigration process, and assist with all their requirements to ensure they have a smooth and stress free transition into Dubai. • Coordinate and arrange accompanied services for the assignee's Visa and Immigration, Orientation, Home Search, School Search, Handover, Snagging and Departure services in line with their corporate client policy.• Update clients throughout the entire process, working within their time frames to ensure they can settle in as quickly as possible.• Arrange for the shipment of their household goods from their home country and coordinating the shipment process to ensure timely delivery of the shipment into their new homes. • Ensure superior customer service is delivered according to SLA (Service Level Agreement) standards with positive feedback from the assignee.• Raise invoices in a periodic manner, to ensure profitability. • Build new relationships to develop and improve the operational processes within the company.
  • Linda'S Real Estate
    Rental And Sales Consultant And Community Expert In The Emirates Living Area
    Linda'S Real Estate Jan 2021 - Feb 2022
    Dubai, United Arab Emirates
    Achievements: Excellent reviews on Google for exceptional service delivery, follow up and close out. Target figures reached and exceeded on revenue and deals closed for the company. Won the top performer for the month of July.Responsibilities: • Survey of the property market for new listings• Working with Landlords/Owners to give price valuations based on current market trends as well as market their property on various portals• Working with Tenants/Buyers to find them their new home• RERA qualified – good comprehension and implementation of the rental laws of Dubai• Creating contracts, MOU’s and addendums agreeable to both parties after negotiations• Updating CRM system with accurate data, listing properties, client management• Ensure efficient and smooth handover of the property
  • Delta Air Lines
    In-Flight Stewardess
    Delta Air Lines 1999 - Oct 2006
    Mumbai
    Achievements: Received several recommendation letters from passengers, on performance and safety values. Received certificate of appreciation from Delta Air Lines for service rendered.Responsibilities:• Understanding of FAA regulations with timely implementation• Assist passengers with special needs • Reassure passengers during flight and dealing with irate passengers, such as when the aircraft gets diverted or delayed for mechanical reasons or due to weather cancellations • Administer first aid to passengers, when needed • Direct passengers in case of emergency• Demonstrate the use of emergency equipment
  • World Network Services
    Accounting And Data Entry For Passenger Revenue Accounting Department
    World Network Services Aug 1997 - Feb 1998
    Mumbai
    Responsibilities:• Data entry of ticket receipts • Post billing verification and audit of ticket fares globally for the Qatar Airways department in W.N.S.
  • Hoechst Marion Russell
    Temporary Secretary To The Export Manager And Personnel Manager, H.R.
    Hoechst Marion Russell Feb 1997 - Aug 1997
    Mumbai
    Responsibilities: • Devising and maintaining office systems, including data management and filing• Arranging travel, visas and accommodation • Screening phone calls, enquiries and requests, and handling them when appropriate• Meeting and greeting visitors at all levels of seniority• Organizing and maintaining diaries and making appointments• Dealing with incoming email, faxes and letters, often corresponding on behalf of the manager• Dictation and drafting of company letters

Erica Valles Skills

Performance Management Airlines Transportation Aviation Negotiation Operations Management Employee Relations Logistics

Erica Valles Education Details

  • Sophia College
    Sophia College
    First Class

Frequently Asked Questions about Erica Valles

What company does Erica Valles work for?

Erica Valles works for Eer Middle East

What is Erica Valles's role at the current company?

Erica Valles's current role is Client Account Manager at EER Middle East.

What is Erica Valles's email address?

Erica Valles's email address is er****@****ail.com

What schools did Erica Valles attend?

Erica Valles attended Sophia College.

What are some of Erica Valles's interests?

Erica Valles has interest in Blogspot, Photography, Com, Check Out My Blog At Ericayf, Food, Travel.

What skills is Erica Valles known for?

Erica Valles has skills like Performance Management, Airlines, Transportation, Aviation, Negotiation, Operations Management, Employee Relations, Logistics.

Who are Erica Valles's colleagues?

Erica Valles's colleagues are Ana S., Dafv Radvev, Agustiin Marra, Rutvik Dabhi, Nadine Daoud, Kelly Labuschagne, Lynn Beacham.

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