• Overall account management responsibility for CIGNA HealthCare assigned customers including responsibility for persistency results, membership and revenue growth, and the cultivation of customer and producer/broker relationships.• Service a book of business over 100+ clients and over 20K+ members with Cigna Medical, Dental and Vision products.• Serve as expert matter of Cigna suite of products to navigate the various market dynamics based on clients’ demographics and geographical… Show more • Overall account management responsibility for CIGNA HealthCare assigned customers including responsibility for persistency results, membership and revenue growth, and the cultivation of customer and producer/broker relationships.• Service a book of business over 100+ clients and over 20K+ members with Cigna Medical, Dental and Vision products.• Serve as expert matter of Cigna suite of products to navigate the various market dynamics based on clients’ demographics and geographical area.• Review, analyze and present analytic data reports to provide strategy to clients around cost containment, areas of overuse and areas to improve access/engagement from membership to achieve highest outcomes and lowest net cost.• Build and maintain positive broker relationships to help leverage key relationships in retaining the business.• Develop and implement strategies and policies relating to best practices for account management.• Ensures exceptional service and growth. • Responsible for maintaining client information and sales performance via Salesforce• Conducted national training calls on delivering a successful renewal as well as a new medical products in the market Show less

Serves as a subject matter expert on benefits for NBM’s and CM’sMaintains knowledge and expertise in all products (benefits and general funding knowledge), programs, services and enrollment activity. Handles escalation of service issues internally, using appropriate escalation guidelines. Provides support for resolution of complex service issues requiring Sales involvement.Provides out of office service support for SM, DCM, NBM’s, and CM’s on complex or escalated service issues… Show more Serves as a subject matter expert on benefits for NBM’s and CM’sMaintains knowledge and expertise in all products (benefits and general funding knowledge), programs, services and enrollment activity. Handles escalation of service issues internally, using appropriate escalation guidelines. Provides support for resolution of complex service issues requiring Sales involvement.Provides out of office service support for SM, DCM, NBM’s, and CM’s on complex or escalated service issues requiring Sales involvement.Leads “Service project work” required in the local market to proactively identify service issue trends and internal procedures that adversely affect customer satisfaction.Partners with Service Operations or other matrix partners to drive resolution of issues and to proactively identify process improvements and increased efficiency Proactively educates and provides recommendations to sales to avoid future service issues (for example, identifies a trend with certain Rx formulary issues due to product change that is not being communicated by Sales.)Conduct training on Client Resource Portal for high-touch clients or clients with complex structure set-up Training is on eligibility and billing system for Facets clients to ensure proper procedures are followedTakes the lead to have ex gratia payments processed (for self-funded clients)May mentor and/or provide guidance and expertise to more junior team members. Also, may provide guidance to Sales Support Consultants on less complex service issues. Coordinate with client manager to ensure client needs are met and potential problems are averted. Keeps client manager informed of account status.Participates in role-related work groups, special projects, and sharing of best practicesResponsible for providing client support in the areas of benefit education and open enrollment meetings. Show less

Cigna works with employers and organizations around the world helping employees stay healthy and on the job. We work closely with brokers and consultants to develop innovative programs, help individuals and families improve their health, well-being and sense of security—and lower their medical costs. And, Cigna provides access to a global network of local physicians and hospitals as well as 24/7/365 live customer service.-Responsible for updating and maintaining the New York Book of… Show more Cigna works with employers and organizations around the world helping employees stay healthy and on the job. We work closely with brokers and consultants to develop innovative programs, help individuals and families improve their health, well-being and sense of security—and lower their medical costs. And, Cigna provides access to a global network of local physicians and hospitals as well as 24/7/365 live customer service.-Responsible for updating and maintaining the New York Book of Business-In charge of overseeing the commissions process to ensure our brokers are getting paid in a timely manner.-Co-lead the effort to launch the Automated Client Communication project with senior partners within the company. This included a massive salesforce clean-up to ensure data accuracy within the New York book on Salesforce.com-Manage all merchandise orders from giveaways to business essentials for Open Enrollment meetings-Support management on various projects, as well as day-to-day meetings.-Support the sales team and assistant with various projects, tasks and requests. Show less

• Reviewed, examined and recruited individuals for various positions within the company.• Managed an office of four administrators and taught, trained and developed them to review and recruit candidates on their own. • Managed and maintained the daily office schedule.• Responsible for answering daily emails and phone calls• Reviewed and filed all new hire paperwork including I9’s, tax forms and background checks. • Worked directly with the marketing manager with the daily… Show more • Reviewed, examined and recruited individuals for various positions within the company.• Managed an office of four administrators and taught, trained and developed them to review and recruit candidates on their own. • Managed and maintained the daily office schedule.• Responsible for answering daily emails and phone calls• Reviewed and filed all new hire paperwork including I9’s, tax forms and background checks. • Worked directly with the marketing manager with the daily schedule, candidate appointments and ad development for positions available within the company. Show less

• Organized and implemented soccer practice schedule for 40 children ages U6-U8 assisted with two other coaches• Communicated with parents and other coaching staff about practices and concerns

•Lead groups of 10-30 children in games based around soccer for children ages 3-6 in different Micro-soccer programs daily. •Assist with retaining children for other micro sessions by communicating with parents and making the programs enjoyable and fun for the children.

• Generated and oversaw a schedule of approximately 15-25 referees for league games weekly.• Recruited and trained new referees at the facility• Assisted customers and referees with complaints and concerns

• Facilitated the building and oversaw operations of the day/night by interacting with our online system, customers and staff by handling situations that come up during games and any issues the staff is having at the time.• Responsible for maintaining customer membership relationships with a membership base of 6,000 and growing and assist with any questions, concerns, and needs. • Created, advertised and marketed flyers for events, tournaments and camps.

•Assisted planning the state convention for 2,000-3,000 marketing students•Reported monthly progress reports and drafted and maintained monthly calendars•Co-Directed MDA lock-up for about 2,000 people in the Ft. Leonard Wood community for Muscular Dystrophy and contacted local and regional businesses for sponsorships. This lock-up helped to raise a net value of over $35,000 and was awarded for most money raised in the state. •Constructed, organized and facilitated district meetings… Show more •Assisted planning the state convention for 2,000-3,000 marketing students•Reported monthly progress reports and drafted and maintained monthly calendars•Co-Directed MDA lock-up for about 2,000 people in the Ft. Leonard Wood community for Muscular Dystrophy and contacted local and regional businesses for sponsorships. This lock-up helped to raise a net value of over $35,000 and was awarded for most money raised in the state. •Constructed, organized and facilitated district meetings for 300 district members on a bi-monthly basis. Show less