Co-founded Wise Leadership Solutions, a veteran-owned startup specializing in leadership development and coaching, leveraging over 30 years of combined experience from distinguished military and civilian careers.Established the company as the exclusive RBLP® Authorized Training Center in Ocala and Marion County, Florida, offering customized leadership training programs leading to globally recognized certifications.Led the development and implementation of comprehensive RBLP® training programs, ranging from foundational to advanced levels, catering to diverse professionals from emerging leaders to seasoned executives.Spearheaded strategic initiatives to address the region's growing demand for skilled leadership talent, filling a crucial market gap in accessible and accredited leadership development programs.Cultivated partnerships with local businesses and organizations to expand the company's reach and impact, fostering a culture of continuous growth and development for leaders in Central Florida.Key Accomplishments:Successfully launched Wise Leadership Solutions and established a strong brand presence in the local market.Built a diverse and highly skilled team of leadership coaches and trainers.Generated significant revenue growth and secured a loyal client base within the first year of operation.Received positive feedback and testimonials from clients, highlighting the company's transformative impact on their leadership capabilities.Contributed to the development of a more resilient and capable leadership workforce in North Central Florida.

Assisted children from Pre-K to fifth grade during their lunch period, fostering a positive and enjoyable mealtime experience.Provided support with clean-up, opening food items, and encouraging peer interaction among students.Supervised students during meal service, ensuring a safe and orderly environment.Maintained cafeteria cleanliness, recycling efforts, and efficient flow of meal service.Collaborated with the principal and Food Service Department to meet the nutritional and social needs of students.Key Skills & Qualifications:Demonstrated accuracy and thoroughness in completing tasks.Effective oral communication skills to interact with students, staff, and parents.Proactive problem-solving abilities to address work-related challenges.Capacity to work efficiently under pressure and maintain composure in stressful situations.

Developed and implemented engaging curriculum and teaching schedules for both individual and group English language instruction.Delivered dynamic English lessons through interactive group cooking classes and personalized one-on-one conversational sessions.

Provided exceptional customer service to U.S. military personnel and their families stationed in Japan by handling a wide range of banking transactions, including deposits, withdrawals, loan payments, and currency conversions between U.S. dollars and Japanese Yen. Demonstrated strong communication and interpersonal skills, ensuring accurate and efficient service while building rapport with customers. Additional responsibilities included:Resolving customer inquiries and concerns in a professional and timely manner.Educating customers on self-service banking technologies.Adhering to strict banking policies and procedures to protect both customers and the bank.Maintaining accurate transaction records and balancing cash drawers.Driving the bank's official vehicle on and off base to service ATMs.My experience working in a unique overseas environment honed my adaptability and cross-cultural communication skills, enabling me to effectively serve a diverse clientele.

Oversaw facility operations for seven Pacific Trust Bank locations, ensuring smooth daily operations and alignment with the bank's strategic vision. Key accomplishments included:Vendor Management: Negotiated and managed contracts with various vendors, including maintenance, cleaning, security, and vending services, to optimize cost-effectiveness and service quality.Facility Maintenance: Coordinated repairs, maintenance, and inspections, ensuring safe and efficient operation of all locations.Remodeling Projects: Successfully managed remodeling projects for two branches, enhancing customer experience and brand image.Marketing & Branding: Oversaw the ordering and distribution of marketing materials, as well as the design and management of custom employee apparel, reinforcing brand identity.Business Continuity Planning: Developed and implemented a comprehensive business continuity plan to minimize disruptions and ensure operational resilience.Financial Management: Maintained a fiscally responsible approach to facility operations, optimizing resource allocation and ensuring cost-effectiveness.Through my dedication to teamwork, commitment to excellence, and experience in community relations, I consistently delivered exceptional results and fostered a positive work environment across all locations.

Provided exceptional customer service by assisting clients with a variety of banking needs, including deposits, withdrawals, loan payments, and money orders. Demonstrated strong cash handling skills and maintained meticulous attention to detail. Additional responsibilities included:Processing transactions efficiently and accurately.Maintaining a clean and organized work environment.Exceeding customer expectations by delivering friendly and professional service.Supporting the bank's sales and growth initiatives.Adhering to strict compliance and operational procedures.Leveraged my excellent communication skills and ability to handle people with tact and courtesy to build positive relationships with customers and colleagues alike.