Erica Baker Email & Phone Number

Frisco, Tx, Us

Orlando, Fl, Us

Accomplishments•Within 7 months of hire, promoted to Team Lead of Project Management Division•Developed processes to improve quality and success of Salesforce ProjectsOther Notable Experience•Total value of projects managed to date: $2million +•Project Managed a variety of Salesforce implementations which include Revenue Cloud (CPQ & Billing), Data Migration, Integrations (NetSuite, Mulesoft, Avalara), Salesforce Org Enhancements & Improvements, and implementation of RightRev•Provide oversight to Project Managers to ensure timelines, budget & quality are being met•Meet with Project Stakeholders as needed•Write and review SOWs, Change Orders, and other contracts as needed/requested•Work with Director of Delivery in identifying new processes and rollout of processes

Orlando, Fl, Us

Accomplishments•Within first 3 months of hire, selected to project manage an Enterprise, International Account worth $1 million + for a Salesforce Billing & RightRev Implementation•Within first 4 months of hire, re-vamped Salesforce Managed Services Division to ensure quality assurance and consistency across all Managed Services accountsOther Notable Skills•Onboarding new hires with Kavaliro Salesforce Divisions processes (i.e., timesheets, expense reports, escalation)•Lead Weekly Syncs with Stakeholders to review budget, timeline, risks, issues, and action itemsWork with Program Leads and Track Leads to review and ID requirements from "required" to "nice to have"•Identify possible barriers as to why work may not be completed (I.e. holidays, PTO, etc.)•Ensure Jira Board tickets are being completed in a timely manner•Ensure Jira board is staying up to date•Reaching out to technical team for updates on tickets as needed•Managed Services Accounts- Sending weekly/bi-weekly status reports to clients on status of each ticket that was worked on during the previous week(s) and current status of budget

Austin, Texas, Us

AccomplishmentsSelected as Clinic's first Preceptor in which I help train and support new hires become RBTs within first 30 days of hireReceived Core Value of "Excellence" PinOne of few BCBAs approved to supervise 2 BATs and 1 supervisee during tenure at Action Behavior CentersOther Notable SkillsTrained and supervised behavior technicians and Registered Behavior Technicians regarding patient treatment. Prioritized and organized tasks to efficiently accomplish service goals. Collaborated with others to discuss new program opportunities. Conducted assessments to determine program targets and therapy hour recommendations. Created initial treatment plans and updated treatment plans to submit to insurance. Conducted team meetings to ensure good morale and training on patient's programming and protocols.

Provide RBT supervision, create treatment plans to submit to insurance, train leads, senior leads, and clinical supervisors, provide support to front line staff as needed, create programs, read and approve programs and treatment plans written by senior lead and clinical supervisor, and conduct FBA’s and FA’s as needed.

Report to clinical director and help write treatment plans and programs to submit to insurance, helped train leads and front line on programs written, conduct treatment integrity checks, conduct functional assessments, and provided parent training to parents.

Direct 1:1 in-home or clinic therapy based on the client's needs. Work closely with a supervisor to update programs and graphs as needed. Make sure the client meets their goals based off of Applied Behavior Analysis principles.

Provide 1:1 direct therapy in a clinical setting. Took data on the client's progress for skills and challenging behavior.

Master Of Science (M.S.), Applied Behavior Analysis

Bachelor Of Science (B.S.), Psychology