Responsible for monitoring vendor performance against contract terms and conditions, including all bank and regulatory requirements, compliance with vendor Service Level Agreements (SLA's), and effectively handling the various activities present within the vendor space. Selected achievements: Completed a yearlong project to terminate five vendors who services were no longer needed; in conjunction with the Contracts Management department, ensured vendors were notified of the termination per contract terms; participated in/chaired weekly meetings with LOBs and vendors to ensure each system would terminate by the desired end date; completed required paperwork to follow bank protocols. Saved the bank more than $2M by the end of 2018. Collaborated with a new vendor and worked with them to transfer internal data into their system; scrubbed/corrected any errors, input missing data including pricing information; learned the system and taught peers how to use the system; and authored procedures on system usage. After the system was fully functional, streamlined processes to enhance system usage. Authored training guides specific to company needs and worked with the vendor to update the system.

Provided superior administrative support to Senior Vice President (SVP) including: managing an extremely active calendar; completing expense reports, composing and preparing correspondence that was sometimes confidential; arranging complex and detailed travel plans; and compiling documents for travel related meetings. Communicated directly and on behalf of the SVP with direct reports and others on matters related to current initiatives. Researched, prioritized and followed up on incoming issues and concerns addressed to the SVP, including those of a sensitive or confidential nature. Determined appropriate course of action, referral or response. Provided a bridge for smooth communication between the SVP's office and internal departments; demonstrating leadership to maintain credibility, trust and support with senior management staff. Provided leadership to build relationships crucial to the success of the organization, and managed a variety of special projects for the SVP including special events for employees. Prioritized conflicting needs; handled matters quickly, proactively and followed through on projects to successful completion, often with deadline pressures.

Provided superior administrative support to 5 busy Executives. Managed all day-to-day office operation including but not limited to: maintaining an extremely active calendar for all 5 executives; answering all incoming phone calls and emails; maintaining the server and all office equipment maintenance; AR/AP and billing for clients utilizing Quickbooks; updating the office operations manual and creating new marketing items. Prepared confidential professional reports, PowerPoint presentations and contracts ensuring timely delivery to clients. Also administered confidential personality testing to clients. Oversaw all special projects including: breakfast forums, workshops, office renovations and maintenance. Created highly effective organizational and filing systems resulting in easy access to critical information and streamlined office function. Developed, formatted and maintained new database for client and contact information and assisted in the creation of a new website and maintenance of website. Negotiated the purchase of office supplies and furniture, office equipment, etc., for the entire staff in accordance with company purchasing policies and budgetary restrictions.