As a Customer Experience Graphic Designer, I specialize in creating visually compelling designs that align with brand guidelines and meet clients' needs. My role involves designing and producing a range of materials, including print and interactive projects like environmental branding, presentations, web graphics, wireframes, and animations. I collaborate closely with cross-functional teams, including Human-Centered Designers, to develop conceptual visuals and prototypes for customer testing.

As the Leader Designer and Production Manager, I oversee the design and production process for our print and digital publications. I am responsible for leading our team, ensuring high-quality visual content, and managing the production workflow to meet strict deadlines while maintaining the highest standards of creativity and excellence.Design Leadership:Lead the team in creating visually compelling layouts for print and digital platforms.Develop and maintain design standards and style guides for consistency across all publications.Collaborate with the editorial team to conceptualize and execute creative designs that align with content goals and brand identity.Production Management:Manage the entire production process, from prepress to final output, ensuring timely and accurate delivery of publications.Oversee the coordination of printing schedules, materials, and resources to meet production deadlines.Implement efficient workflows and quality control measures to optimize production procedures.Team Management and Development:Mentor and train team on design and layout techniques, fostering a collaborative and innovative work environment.Technology and Innovation:Stay updated on industry trends, emerging technologies, and design software to enhance production efficiency and quality.Implement new tools and techniques to streamline workflows and improve design and production processes.

• Conceives and develops concepts, guidelines, strategies, and design work to the client’s satisfaction• Designs for print, digital, and outdoor medias; brand identities; logo designs; promotions; publications • Translates client visions into engaging and sound creative work within desired budget and timelines• Presents designs and creative concepts to clients for approval and development• Maintains and sustains client relationships through clear and consistent communication and support • Works within specified deadlines to edit and revise work based on client feedback• Identifies, selects, and manages external partners when necessary to complete a project successfully.• Handles billing and payment collection• Mentors and provides support and knowledge to junior designers• Educates non-designers and clients on design process, principles, and terminology when appropriate

• Partnered with learning consultants, instructional designers, cross-functional teams, and subjectmatter experts to produce engaging training products• Developed and executed design ideas, presentations, publications, templates, logos, UX/UIsolutions, and digital content while adhering to established brand standards• Communicated and collaborated with clients to understand their design needs, manageexpectations, address concerns, and handle potential roadblocks• Advised senior leadership and Human Resources on creative guidance for select strategicinitiatives and confidently shared recommendations• Developed visual identities and branding campaigns for leadership programs within the company• Illustrated designs ideas using storyboards, process flows, wireframes, prototypes, and mockups• Mentored and supported fellow designers and interns, providing feedback and fostering theirprofessional growth• Led design and content strategy for the Learning Design SharePoint pages• Developed visuals and branding strategies to position our team as a recognized thought leader inemployee and leadership development• Trained non-designer team members and stakeholders on graphic design processes, principles,and terminology

• Concepted and developed well-designed print and digital visual training solutions that effectivelycommunicated complex learning concepts for the L&D team• Collaborated with direct team to establish and implement sustainable end-to-end designprocesses and procedures from request and intake through QA process and handoff• Interviewed and evaluated graphic design applicants and offered recommendations for hire• Chaired weekly design team meetings and introduced Tuesday TIps to promote knowledge swap• Cofounded Trivia Thursday weekly email to encourage conversations and foster team bonding

• Managed print and digital design projects with competing deadlines in a fast-paced environment • Implemented design concepts independently and in collaboration with other team members • Created in-store marketing materials: store signage, window displays, and special promotion collateral • Designed digital graphics for email campaigns, site flips, and web banners • Partnered with the team to determine design direction for photo shoots • Completed image retouching and color correction for product images • Provided input and support with in-studio product photo shoots when needed • Helped manage design documentation, style guides, and specifications• Prepared and packaged final artwork for print

• Conceptualized and produced publications, logos, and other graphic solutions for the College• Designed billboards, advertisements, marketing materials, and campus signage• Provided art direction for internal and outsourced projects• Made recommendations for the most effective method for meeting objectives• Monitored College brand for adherence to graphic and branding standards• Managed design projects and served as College liaison for outsourced projects• Communicated with vendors to request competitive quotes and define deliverables• Inspected proofs and attended press checks• Reviewed printed materials to ensure quality control• Worked to ensure project completion within budgetary parameters• Composed copy for print, e-mail, web, radio, and marketing collateral for the College• Updated homepage banners, news articles, and OTC Foundation information on the College website• Maintained an active social media presence for the College (Facebook, YouTube, Flickr)• Served as college photographer and videographer/editor• Maintained library of College artwork and photography• Assisted OTC Foundation with creative projects as requested• Coordinated and planned campus events with the Public Relations Office• Intern Mentorship and Project Manager• Educated non designers , team members, and stakeholders on design process, principles, and terminology when appropriate

• Provided expert advice and recommendations on publication design, typography, and design trends• Conceived and designed tasteful layouts for covers, interior pages, advertorials, and advertisements• Designed creative advertising that satisfied client requests in a deadline-driven environment• Crafted unique layouts that aligned with the themes of the featured stories• Collaborated with the publisher and all team members to ensure the delivery of high-quality work• Packaged and prepared files for press

• Created original page layouts for Good Life magazine, including front-of-book, features, and ads• Produced creative advertisements that pleased clients' requests in a fast-paced atmosphere• Optimized images for print in periodical publications

• Created, implemented, and maintained company’s website• Crafted letters, memos, contracts, and other documents• Updated and maintained current catalog of contacts for mail campaign• Promoted B2C contact by establishing e-mail marketing campaign• Designed and maintained appearance of public display boards• Performed clerical duties as assigned

• Produced marketing materials such as logos, flyers, posters, advertisements, and displays• Scheduled appointments with clients to discuss project scope and set production deadlines

• Assembled page layouts for publications including daily newspaper and weekly magazine• Proofed articles and edited content for space before production