Delivering expert HR consulting services specializing in employee relations, I liaise with stakeholders to discuss needs and determine objectives, conduct employee relations assessments, and outline right-fit recommendations for minimizing internal conflicts, improving productivity outcomes, and reducing turnover trends. I also offer guidance on the design of leadership development and other training programs and provide external complaint investigation services.Highlights of my contributions include:• Building out the consulting operation to fill the market gap for employee relations-centered management consulting services.• Being solicited to lead employee training webinars and workshops, delivering quality materials to maximize impacts to both employers and talent.• Acting as HR Business Partner in an engagement with Jordan Brands @ Nike, advising on employee relations investigations, performance improvement plans, and disciplinary/termination decisions.

Overseeing employee relations and investigations at the corporate level, I engaged a team of 30+ investigators in executing moderate to complex investigations, recommended disciplinary and corrective actions, and ensured the provision of appropriate support to managers and employees while advising on protocols and best practices. Highlights of my contributions include:• Successfully managing more than 150 policy violations and employee investigations each month.• Delivering creative strategies to enable the resolution of more than 50 ADR cases over my tenure, with a track record of zero lawsuits and avoidance of more than $500K in legal costs.• Spearheading the design and implementation of an intensive five-day workplace investigations training program, meeting needs for the rapid onboarding of new department hires.• Driving an 85% reduction in reported employee concerns by identifying sources of internal risk and delineating strategies to proactively address employee concerns across facilities and departments.• Implementing process revisions key to driving a 25% boost in the productivity of HR business partners, enabling a shift in focus to strategy and leadership priorities.

Heading the employee relations and community management function within the UPS Supply Chain Solutions line of business, I devised and deployed strategic programs and initiatives supporting a workforce of 20K. To this effect, I directed and developed a team of human resources specialists and managers, acted as an advisor and consultant on human resources matters specific to employee relations, navigated complaint mediation and resolution in partnership with legal counsel, and introduced action plans to mitigate risk and vulnerability areas.Highlights of my contributions include:• Designing new training programs and assessment tools to improve employee education in the areas of positive workplace relations, maintaining non-union status, and mitigating business risk.• Elevating both employee engagement and productivity through the rollout of a recognition program rewarding both top performance and stellar service to the company.• Creating community involvement committees to better guide decision making in the allocation of funds to non-profit organizations.

Leading strategic human resources and workforce planning, I created policies, procedures, and performance expectations for multiple business units. Further, I facilitated effective talent lifecycle management for thousands of employees to include steering recruitment, interviewing, hiring, and onboarding. I also enabled the seamless implementation of various business initiatives to include organizational redesigns, workforce transitions, and role shifts.Highlights of my contributions include:• Collaborating with management teams to develop strategies to bolster retention outcomes, saving on hiring costs.• Serving as lead HR Manager in the implementation of Merck and Co., guiding pre-implementation efforts in communication, culture/talent assessment, and policy/procedure review and steering post-implementation activities to include the development of job offers, onboarding and orientation, and facilitation of benefits meetings and training sessions.• Being selected as lead for the Pratt Whitney implementation, overseeing employee separations and hiring of all new employees.• Contributing as part of the HR team supporting multiple other acquisitions and implementations across East Coast facilities, including acquisitions of Menlo Worldwide, Fritz Companies, and Miles Companies and the implementation of outsourced logistics and warehouse management services for Sprint/T-Mobile, Zulily, and Honeywell.• Successfully winning 17 of 17 unionization attempts by developing a strong campaign encompassing vulnerability assessments, employee engagement reviews, toolkits, opposition research, management training, and communications.