Erica Christine Email & Phone Number

Walnut Creek, Ca, Us

Roseville, California, United States

Concord, California, United States

• Support the development and execution of customer account strategies that align with defined key business metrics, including client retention, revenue growth, cost savings, and profitability• Support Patient Care Coordinators (PCCs) to drive sales, and contribute to a personal sales quota• Monitor CRM initiatives to drive return revenue and track progress on “win-back” initiatives• Ensure all clinic KPIs are met, including sales goals, labor utilization, and NPS scores• Regularly review patient schedules, coordinate labor staffing, and ensure optimal use of resources• Inspire teamwork between remote and in-clinic sales teams, fostering a cooperative and positive atmosphere aligned with LaserAway values• Assist Lead Clinicians and Clinicians to provide timely, high-quality treatments• Manage medical inventory and oversee location maintenance, working with facilities and technology teams to address issues promptly• Assist in hiring, performance management, and employee relations in coordination with HR and regional teams• Execute LaserAway brand standards, maintain a clean and welcoming facility, and monitor online reviews to maintain high ratings• Build relationships with local businesses and organizations to establish LaserAway as a key community member• Foster a strong safety culture and ensure adherence to policies and procedures

San Francisco Bay Area

• Provide consultative approach for product knowledge amongstcurrent and existing clients and cross referencing schedule availability to finalize agreements to maximize profit • Establish rapport with in clinic staff to assist schedule accommodations and medical availability • Ensure HIPPA privacy contract is established and followed • Develop and strategize for key accounts that include contract terms and expiration, eligibility, and services and products we provide • Present complete knowledge of products and services and undertake contract negotiations • Assist with financial application process and prepare contracts through UGA, ALLY Financial, Care Credit, and other lenders• Establish and build rapport with clients for returning services and follow up with treatment progression• Excel in communicating product services and financial terms and contracts • Make a minimum of 100 outbound calls per day

Fremont, California, United States

• Schedule appointments with warm leads, conduct consultations, and describe LaserAway’s treatments• Build rapport with potential patients, explain product and service capabilities, overcome objections, and prepare financing contracts with lenders like Care Credit, Alphaeon, Patient-Fi, Health Finance Direct, UGA • Introduce new products and services to existing accounts • Upsell additional products and services to ensure continued client engagement • Check patients in/out, ensure a positive experience, maintain a clean and professional clinic • Restock inventory, light cleaning, assist clinicians with room turnover, and uphold brand standards• Greet patients warmly, offer beverages, and ensure a welcoming atmosphere• Follow LaserAway policies and protocols

• Conceptualized, planned, and executed a variety of themed events, includingcocktail parties, mixology workshops, and brand-sponsored gatherings, to create memorable brand experiences and foster consumer engagement.• Orchestrated on-site event setup and execution, including bar setup, productdisplays, signage placement, and staffing coordination, to create visuallyappealing and immersive brand environments.• Led tasting sessions and mixology demonstrations to educate attendees onthe brand's product portfolio, flavor profiles, and cocktail recipes, driving product trial and purchase intent.• Engaged with event attendees in a professional and approachable manner,building brand affinity and fostering positive brand associations through personalized interactions and storytelling.• Utilized social media platforms to generate buzz and promote events,leveraging hashtags, live updates, and user-generated content to amplify brand messaging and reach a broader audience.

Bachelor Of Business Administration

High School Diploma, General Education

Activities and Societies: Cheerleading