- Oversee localization projects through the material preparation, scheduling, localization process, publishing, and follow-up stages- Develop and improve localization workflow, process guidelines, internal standards and policies.- Facilitated collaboration between external vendors, freelancers, and in-house teams, maintaining continuous communication with multiple stakeholders to ensure timely delivery of all project milestones.- Train newly onboarded vendors and freelancers according to RIDI processes and standards.

- Assisted language instructors with the development and preparation of English lessons- Implemented dialogues, questions, and audiovisual materials that require the expertise of a native English speaker- Organized small group activities and excursions with students at local secondary school

- Acted as the first point of contact for all visitors and incoming phone calls; facilitated professional and efficient communication when handling sensitive casework information- Kept up to date with all relevant policy procedures and government regulations in order to serve as a knowledgeable liaison between local constituents and Congressman Juan Vargas- Oversaw PR efforts when representing the office of Congressman Juan Vargas during district conferences in order to maintain a positive online/offline presence- Responsible for quickly identifying and reporting any red flags in the media.

- Facilitated digital communication with residents, employees and community partners - Content creation and execution through SNS channels, website, newspaper- Phone bank shifts and canvassing; building community awareness through online and offline activities- Media monitoring and fact-checking through research and legislative data analysis