Erica Contreras, Mba, Rblp-T Email & Phone Number

San Antonio, Texas, Us

Executive level leadership and oversight of organization wide strategies, policies, plans, programs and initiatives for the profesional development of Endeavors workforce. Founder of Endeavors Circle for women (DEI).Responsible for creating a culture of learning through creation and execution of Leadership Development Programs including onboarding new managers in the New Leaders Orientation, 3-tiered Nomination Program, and annual Leadership Development Summits.Contributed to Top Workplace recognition in 2023 and 2024, including special recognition in Leadership and Non-Profit Top Workplaces Award Winner, as well as San Antonio Express-News Top Workplaces.

San Antonio, Tx, Us

Responsible for managing and delivering programs and courses for leaders across the company in store operations, manufacturing, warehousing, transportation and corporate divisions. Focused on incorporating company culture, specifically competencies and values, into classroom delivery. Agile, fast-paced bold and innovative environment. 360 Feedback coaching.

San Francisco, California, Us

-Played an integral role as a senior certified trainer for Wholesale Banking team members-Demonstrated strong communication, needs assessments and treasury management knowledge skills in teaming with more than 60 internal departments -Steady overall class satisfaction ratings above average including very good and excellent scores from over 90% of respondents-Lead cost savings initiative near $100k with design and rollout of new Introduction to Project Management class-Subject matter expert in domestic and international treasury management servicesWells Fargo, Latino Diverse Leadership Program (2017)Developed with a unique cultural lens and perspective, the program offers opportunities to practice leadership skills necessary for success in a diverse professional environment, learn from senior leaders how they achieved success in their careers, and build camaraderie through the opportunity to network, share and learn from other professionals.

San Francisco, California, Us

-Teamed with the Quality Assurance team in providing testing to system upgrades for Commercial Banking tools-Closely collaborated with Commercial banking training and marketing on Customer Relationship Management tool-Facilitated the creation and execution of continuous system improvements and user experiences with business partners including system managers, developers and other internal audiences

San Francisco, California, Us

Performed in-depth market research and analysis of portfolios of bankers within U.S. southwest region in order to provide recommendations to increase profitability and cross selling efforts. Prepared and delivered various demonstrations of online tools and services to prospective and existing Commercial Banking customers. Worked closely with Customer Analytics to determine trends and marketing efforts.

San Francisco, California, Us

-Successfully supported a cross-functional team of relationship managers in managing a portfolio of middle market company relationships with revenues of $10 to $250 million in Houston and Austin. -Contributed information gathering, needs assessment, and analytical skills toward effectively and diplomatically responding to issues for timely resolution, while providing exceptional customer service. -Trained and mentored new and junior Relationship Associates and Analysts

Houston, Tx, Us

Taught distance education courses with an innovative approach to junior and senior college students on a part-time basis in 2009 and invited back every semester until I relocated in 2015. Course included:Principles of MarketingBusiness MarketingPromotional StrategyInternational ManagementBusiness CornerstoneInternational ManagementSmall Business Management

Houston, Tx, Us

Taught Introduction to Marketing part-time.

Mba, Marketing

Education record

Bs, Psychology

Graduate Certificate In Leadership And Strategic Planning