● Carefully review referrals comprised of psychiatric assessments and medical evaluations to determine clinical appropriateness for inpatient level of care within the facility and ultimately accept or deny each referral.● Request additional clinical information when deemed necessary to base decision-making of acceptance or denial on a complete, comprehensive patient assessment.● Collaborate with referring agencies to facilitate admittance of patients, verify insurance eligibility and ensure receipt of prior authorizations as determined by specific insurance policies.● Manage hospital census, assign and administratively transfer patients to units based on specific needs, maintain communication with business, utilization review offices and hospital units to provide best patient care.

● Assessed, monitored and facilitated patient safety on locked psychiatric unit for adults with mental illness● Administered medication as ordered, continuously monitored patients' response to treatment, evaluated progress toward achievement of treatment plan goals, documented and reported to physicians any changes in patient status● Collaborated with multidisciplinary team to ensure optimal patient treatment from time of admission until discharge

• Monitored patient safety on locked psychiatric units for adolescents and adults diagnosed with severe mental illness, behavioral, developmental and/or substance abuse disorders.• Administered medication as ordered, continuously monitored patients' response to treatment, evaluated progress toward achievement of treatment plan goals, documented and reported to physicians any changes in patient status.• Collaborated with multidisciplinary team to ensure optimal patient treatment from time of admission until discharge.

Adult/Family Medicine and Urgent Care Departments• Triaged patients of all ages for doctors and nurse practitioners of Adult/Family Medicine and Urgent Care departments.• Administered medications and vaccines via intramuscular, subcutaneous and oral routes as ordered.• Oversaw job performance of five medical assistants and medical assistant students.• Assessed and packed wounds, administered nebulizer treatments, performed EKGs, ear irrigations and suture removals.• Provided assistance to practitioners in small procedures such as incision and draining, skin lesion removal and suturing.• Educated patients and families about acute and chronic illnesses to promote health management.

• Provided community-based case management for adults with severe mental illness and/or substance abuse/dependence. • Created and implemented measurable rehabilitative interventions in partnership with clients and any primary support systems to promote and facilitate recovery within the community under Massachusetts health insurance requirements.• Coordinated services with the Department of Mental Health, Boston Mental Health Courts (and affiliates), Social Security Administration, Department of Transitional Assistance, social workers, physicians and visiting nurses.• Managed crisis situations in office, community and via phone call intervention.

• Provided direct patient care on locked psychiatric unit to promote optimal level of mental health, socialization, self-care and substance abuse management to decrease likelihood of harm self injurious behaviors and/or outward aggression.• Supplied accurate and timely documentation of detailed, descriptive and individualized progress notes and assessments.• Monitored safety concerns and assisted both independently and collaboratively with de-escalation of psychiatric crises.

• Planned and provided community-based treatment of adults diagnosed with severe mental illness and/or substance abuse/dependence in homes, shelters, inpatient units and while providing for transportation needs.• Provided initial clinical assessments and direct, side-by-side support to 60 program clients in a multitude of areas of daily functioning including but not limited to: employment, education, activities of daily living, medical and health, substance abuse, legal, family dynamics and social functioning and development.• Created, implemented and reviewed treatment plans for 10 primary case clients at least every 6 months.• Actively managed acute crisis situations in clinical setting, community and via 24-hour on-call service.