Erica Cueto Email & Phone Number

Seattle, Washington, United States

-Served as the building point of contact; established a daily focus on maximizing membership value through connection, collaboration, and member engagement. -Planned and executed 2-3 events weekly by proactively managing budgets, promotional materials, logistics, and vendors-Conducted tours with prospective tenants while establishing a budget, office needs, amenity expectations, and promotional services.-Collaborated with cross-functional partners including the sales team, facilities team, building management, and cleaning staff to create solutions in regard to member inquiries, technology, and building operations -Supported with onboarding and training of Interns to support their growth and to further their development within the community -Evaluated Medallia survey results to maximize membership value, determine member retention strategies, and drive building occupancy

Greater Seattle Area

- Drive sales and services at the Beauty Studio- Ensure that the Services Coordinators are adequately trained to effectively manage the Studio - Ensure staffing levels are adequate to support a smooth flow of clients receiving services and keeping seats filled- Manage the development of artistry skills and certifications on the team- Regularly act as the Client Experience & Logistics Leader within the store- Engage with employees and clients on-stage whenever possible- Demonstrate a strong understanding of the store’s sales performance and business opportunities.- Provide courteous, knowledgeable service to clients.- Determine client's needs and suggest products to meet their needs.- Communicate product knowledge to clients as appropriate.- As required, provide makeovers to clients.

Greater Seattle Area

• Responsible for Training new team members and setting service standards • Made reservation inquiries, bookings and balanced room occupancy• Handled multi-line phone system for entire building, fielding questions for each department • Checking guest/members in and out of the hotel in an efficient personable manner • Handled billing inquiries and problem management through service recovery • Responsible for scheduling and payroll for team members

Greater Seattle Area

• Providing makeup consultations and applications for individual and group clientele• Helped clients with personalizing desired look • Used color palette for skin tone and hair; creating unique and fresh styles • Handled budget, ordered supplies, schedules and confirmed appointments with clients

Bellingham, Washington Area

• Provide reception duties such as answering phones and greeting clients• Responsible for maintaining and ordering par levels for office and design supplies• Filing and organize various documents and records• Staging houses, apartments, making it look re presentable/ appealing to future buyers