Erica De Luca Email & Phone Number

- Utilized SAP Business Objects and internal data warehouse applications to update customer payment terms, supplier shipping terms, banking details and check inventory levels for multiple managers.- Generated and analyzed various types of reports including spend, open purchase order, forecast demand and IR reports for internal management utilizing Excel. - Communicated with suppliers to obtain quotes and identify favourable prices while consolidating responses to determine the best pricing for parts. - Collaborated and problem-solved with interns to complete various tasks and projects for management.- Multitasked by consistently completing monthly and quarterly tasks while balancing day-to-day requests from internal management. - Trained and guided a new intern over a four-month period to develop the necessary skills and knowledge required to assume my position with a seamless transition.

- Provided customer service to 5-20 customers per shift that were seeking sales assistance or service maintenance with their vehicles. - Communicated with 10-30 customers via phone to assist with scheduling service appointments. - Balanced the daily revenues by utilizing the POS system batch totals and matching the daily transaction volumes to ensure accuracy within the safe. - Organized and maintained the service appointment schedule to ensure all appointments were scheduled accurately and in a timely fashion. - Prepared 20-40 service work orders for customers with DIS software and collect payments.