Front Office Manager
Current- Increased colleague heartbeat and overall satisfaction through targeted initiatives by 10%. - Developed and implemented an effective upsell program, resulting in a significant increase in revenue. - Designed and executed comprehensive training programs, leading to a notable rise in upsell revenue.- Conducted thorough budgeting and P&L critiques to optimize financial performance. - Actively collaborated with Sales & F&B teams to drive cohesive strategies and maximize revenue and guest satisfaction results. - Ensured daily collaboration with housekeeping and engineering departments on preventative maintenance and cleaning programs to maintain a seamless, excellent operation. - Work closely with the HR team to maintain a positive and productive work environment with consistent accountability. - Responsible for overall Hotel IT system operations, including proactive issue troubleshooting and system upgrade coordination. - Led budgeting, planning, and installations for new lock upgrades across the hotel property.
