Erica Fester Email & Phone Number

Bloomfield, Connecticut, United States

Hamden, Connecticut, United States

Developed a tool for dental clinical team to identify performance outliers using SAS Enterprise Guide and Excel. Also used SAS Enterprise Guide to review and update code to comply with annual accreditation process.

Continued work on Office 365 deployments project previously worked on over the summer. Collaborated with team members to create a SharePoint site that highlighted Office 365.

Validated international users at Pratt & Whitney for Office 365 deployments by completing identity data cleansing and confirming users were ready to migrate. Also, worked with shop floor asset analysis and deployment statistics for Office 365.

Hamden, Connecticut, United States

Officiate various sports games by keeping score and making sure all athletes follow the rules of the game. Provide a fun, safe, and fair environment for intramural sport athletes.

Manage front-end activities such as shift schedules and breaks to make sure wait time is reduced and employees get out on time. Oversee fellow employees in the front-end and be ready to assist them if necessary. At the end of shifts and/or the day, balance trays in the cash office and make sure contents break even with initial amount.

Answer questions from customers and come up with resolution if a problem arises so that customers leave satisfied with their experience. Manage high dollar Western Union transactions upon customer request. Process miscellaneous items such as lottery tickets, bottle slips, and rain checks.

Provide customer satisfaction by exceeding company's items per minute goal. Processed cash, check, coupons, rain checks, credit and debit card transactions.

Master'S Degree - Ms, Business Analytics

Bachelor Of Science - Bs, Business Analytics

Activities and Societies: Business Analytics Ambassador Program, Move in Crew Graduated Summa Cum Laude. Minor in computer information.