Erica Finley-Smith Email & Phone Number

Augusta, GA, US

Augusta, Georgia, United States

• Created foot traffic in store via Facebook blast and engaging mall customers by demonstrating products as they passed by increasing traffic from 10 to 15 customers per hour on average
• Created weekly schedule for 15 employees increasing productivity by 17%
• Increased hourly sales goal from $50 SPPH to $121 SPPH by upselling customers from an average of 3 to 7 items per purchase
• Increased email capture rate of customers for promotions from 60% to 80% within a 2-month time span

Augusta, Georgia, United States

• Consistently ranked in top 10% of community and top 1% for cancellations in community
• Provided peer to peer mentoring for sales by increasing revenue per expert from 5 to 10 aals monthly
• Partnered with neighboring communities to increase First Call Resolution by using best practices reducing callbacks by 15%.
• Assist community leadership by supporting the community via escalation calls, assisting account experts with call resolution, and engaging in community chat.
• Exceeded delinquent account collection quota by 150% by soliciting payment and setting up future dated arrangements

Augusta, Georgia, United States

• Exceeded monthly extended warranty contract goals of $7,000 by averaging $12.000
• Conducted follow up calls to ensure 100% satisfaction on warranty claims and appliance replacements while conducting an average 40 calls per day in setting up warranty claims
• Assisted with creating sales flow for newly developed ESA and Parts
• Gather detailed information through discovery calls uncovering pain points while presenting resolutions.

Aiken, South Carolina, United States

• Achieved all store sales metrics by 115% through daily supervision, coaching and consistent performance-management.
• Provided on-boarding support to new hires ensuring they are on-track with their training curriculum.
• Assessed individuals and team performance and provided performance management plans to narrow competency gaps by 28%.
• Conducted weekly and monthly audits of store payments, equipment, sales integrity, and revenue assurance

Aiken, South Carolina, United States

• Achieved all store sales metrics by 115% through daily supervision, coaching and consistent performance-management.
• Provided on-boarding support to new hires ensuring they are on-track with their training curriculum.
• Assessed individuals and team performance and provided performance management plans to narrow competency gaps by 28%.
• Conducted weekly and monthly audits of store payments, equipment, sales integrity, and revenue assurance

Evans, Georgia, United States

• Responsible for the overall productivity results in the store. Increased sales production by 42% and increased foot traffic by 22%.
• Trained store associates in using mobile POS tools increasing accessories profit margin from $32 to $96 per sale transaction.
• Promoted from CSR I to Retail Store Manager within 6 months of tenure (normally 24 month tenure)
• Developed a bottom performance location into a top 3 location within 3 months of tenure by executing the retail sales process and providing structure and balance and increasing employee morale.

Associates Of Criminal Justice, Criminal Justice And Corrections, 3.7

Bachelors Of Arts, Political Science And Government