Erica Finley-Smith Email and Phone Number
Erica Finley-Smith work email
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Erica Finley-Smith personal email
As an Experienced Sales Manager/Player Coach, I am responsible for assisting and developing others to become better individuals through Customer Service, life coaching, mentorship and support. We have an amazing group of amazing individuals. As a leader, we are able to put people first. My goal is to help people get to where they want to be no matter what. Be that as a youth or as a professional.
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Client Experience Specialist-Total LeaveUnumAugusta, Ga, Us -
Customer Benefits Advisor IUnum Sep 2022 - Present
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KeyholderBath & Body Works Oct 2016 - PresentAugusta, Georgia, United States• Created foot traffic in store via Facebook blast and engaging mall customers by demonstrating products as they passed by increasing traffic from 10 to 15 customers per hour on average • Created weekly schedule for 15 employees increasing productivity by 17%• Increased hourly sales goal from $50 SPPH to $121 SPPH by upselling customers from an average of 3 to 7 items per purchase• Increased email capture rate of customers for promotions from 60% to 80% within a 2-month time span -
Account ExpertT-Mobile Feb 2017 - Sep 2022Augusta, Georgia, United States• Consistently ranked in top 10% of community and top 1% for cancellations in community• Provided peer to peer mentoring for sales by increasing revenue per expert from 5 to 10 aals monthly• Partnered with neighboring communities to increase First Call Resolution by using best practices reducing callbacks by 15%.• Assist community leadership by supporting the community via escalation calls, assisting account experts with call resolution, and engaging in community chat. • Exceeded delinquent account collection quota by 150% by soliciting payment and setting up future dated arrangements -
Customer Engagement SpecialistElectrolux Jan 2015 - May 2016Augusta, Georgia, United States• Exceeded monthly extended warranty contract goals of $7,000 by averaging $12.000 • Conducted follow up calls to ensure 100% satisfaction on warranty claims and appliance replacements while conducting an average 40 calls per day in setting up warranty claims• Assisted with creating sales flow for newly developed ESA and Parts • Gather detailed information through discovery calls uncovering pain points while presenting resolutions. -
Mobile Team ManagerSprint Store By Mobile Now Aug 2014 - Dec 2014Aiken, South Carolina, United StatesAchieved all store sales metrics by 115% through daily supervision, coaching and consistent performance-management. • Provided on-boarding support to new hires ensuring they are on-track with their training curriculum. • Assessed individuals and team performance and provided performance management plans to narrow competency gaps by 28%. • Conducted weekly and monthly audits of store payments, equipment, sales integrity, and revenue assurance -
Mobile Team ManagerSprint Store By Mobile Now Aug 2014 - Dec 2014Aiken, South Carolina, United StatesAchieved all store sales metrics by 115% through daily supervision, coaching and consistent performance-management. • Provided on-boarding support to new hires ensuring they are on-track with their training curriculum. • Assessed individuals and team performance and provided performance management plans to narrow competency gaps by 28%. • Conducted weekly and monthly audits of store payments, equipment, sales integrity, and revenue assurance
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Retail Sales ManagerT-Mobile Jan 2012 - May 2014Evans, Georgia, United States• Responsible for the overall productivity results in the store. Increased sales production by 42% and increased foot traffic by 22%. • Trained store associates in using mobile POS tools increasing accessories profit margin from $32 to $96 per sale transaction. •Promoted from CSR I to Retail Store Manager within 6 months of tenure (normally 24 month tenure) • Developed a bottom performance location into a top 3 location within 3 months of tenure by executing the retail sales process and providing structure and balance and increasing employee morale.
Erica Finley-Smith Skills
Erica Finley-Smith Education Details
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Political Science And Government
Frequently Asked Questions about Erica Finley-Smith
What company does Erica Finley-Smith work for?
Erica Finley-Smith works for Unum
What is Erica Finley-Smith's role at the current company?
Erica Finley-Smith's current role is Client Experience Specialist-Total Leave.
What is Erica Finley-Smith's email address?
Erica Finley-Smith's email address is er****@****ile.com
What schools did Erica Finley-Smith attend?
Erica Finley-Smith attended American Intercontinental University, University Of South Carolina Aiken.
What skills is Erica Finley-Smith known for?
Erica Finley-Smith has skills like Microsoft Office, Leadership, Team Building, Customer Service, Social Media, Training, Team Leadership.
Who are Erica Finley-Smith's colleagues?
Erica Finley-Smith's colleagues are Charyl Bersuder, Stacey Brown, Stacy Gooden, Rex Price, Kimberly Luttrell, Heather Cadorette, Eric Sharkey, Mba.
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