Erica Flahan Email & Phone Number

California, United States

San Francisco, California, United States

Phoenix, Arizona, United States

I served as the Procurement Project Manager for the City of Phoenix's Procurement Operations, Applications, and Training team. In this role, I took charge of leading project update meetings, conducting requirements gathering sessions, and providing user training to 200+ active users across the city. These users encompassed a diverse group, including subject matter experts, attorneys, and procurement officers and managers.My responsibilities extended to additional roles within the division. I acted as an Engagement Manager for the Enterprise Resource Planning Division and the ITS department. Within this capacity, I oversaw various projects and took on the role of product owner for the OpenGov Procurement suite. This involved managing its implementation and collaborating closely with vendor partners to enhance the product's effectiveness within the City.A crucial aspect of my role involved spearheading initiatives geared towards enhancing the efficiency of the citywide procurement processes. This entailed facilitating discussions within the management team, driving positive changes by aligning with our goals, and identifying opportunities for process improvements. I consistently collaborated with stakeholders to pinpoint viable solutions that benefit all parties involved.I was responsible for maintaining a comprehensive Procurement Playbook outlining the standard operating procedures. Additionally, I oversaw the onboarding process of new employees and provided them with thorough initial training to ensure a seamless integration into our team and processes.Two of my core contributions include executing the successful implementation of an OpenGov Procurement Solicitation Department module to the Central Procurement Division. Also, implementing LEAN practices by restructuring team huddle flows and developing visual management boards, resulting in enhanced performance reporting.

Phoenix, Arizona, United States

Prior to accepting my role as a Project Manager, I led a team under the mentorship of a department manager. This role also involved active participation in citywide Procurement Modernization projects. One of my key responsibilities was to meticulously document existing procurement and contract administration business practices. Following thorough analysis, I recommended and subsequently implemented the agreed upon best practice solutions.I took the lead in guiding discussions among internal stakeholders and conducted requirements gathering sessions. Furthermore, I collaborated closely with external vendors to ensure that the applications we developed aligned seamlessly with the citywide requirements. During the implementation of the OpenGov Procurement Solicitation Development module, I leveraged my functional expertise as a subject matter expert.A significant aspect of my role was acting as a bridge between different divisions. This involved facilitating the sharing of crucial information regarding SAP system upgrades, enhancements, and planned downtime. I also took charge of identifying, documenting, and taking ownership of enhancement requests for the SAP SRM system.I reviewed both new contracts and existing ones before their release to the SAP SRM system. As part of ensuring data accuracy, I conducted data cleansing and technical reviews. Additionally, I compiled and produced Tier Metric reports, providing valuable insights to the Procurement Management Team.One of my contributions was the development of Tier Metric reporting that increased visibility to team capacity and performance, enabling the development of a baseline to show understaffing and need for additional resources and the subsequent hire of 25 new employees. I also scoped a Procurement Playbook of standard operating procedures, producing 75 standardized documents and processes that are helping to ensure consistent procurement business process citywide.

Phoenix, Arizona, United States

In my role as the Senior Analyst within the SAP SRM functional team, I engaged with various department business groups. Our discussions revolved around comprehending the complete spectrum of business processes, identifying pain points, and pinpointing areas that could benefit from enhancement. Through this, I conducted thorough needs analysis and gap analysis. I transformed these insights into well-defined written specifications, which I then conveyed to the SAP team developers.Working collaboratively, we strived to simplify workflows and streamline system processes. I took an active role in testing the system enhancements, meticulously documenting each stage of the process. To ensure a smooth transition, I prepared and provided new business process documents to end users.A significant part of my role involved communication with vendors. I engaged with them to collaborate on the development, testing, and eventual implementation of Catalog Call Structures. Additionally, I closely partnered with both the Procurement and Contract Officers to enhance the efficiency and effectiveness of the SRM-MDM Internal Catalog. I played a critical role in ensuring that contract line-item details were accurately loaded into the system, contributing to the overall accuracy of our processes.I developed SAP training materials and a training schedule and instructed weekly classes to 4,000+ SAP users, increasing knowledge and proficiency. I also implemented a contract compliance business process, resulting in an increased contract record detail, easier shopping experience for end users, and passing an audit with no further recommendations.

Phoenix, Arizona, United States

Phoenix, Arizona, United States

Phoenix, Arizona, United States

Parks And Recreation Department

Parks And Recreation Department

Parks And Recreation Department

Parks And Recreation Department

Parks And Recreation Department