Erica Franco Email & Phone Number

Orlando, Fl, Us

Seattle, Wa, Us

Seattle, Wa, Us

Amazon | Virtual Fl 2021 – Present Sr Training Manager – TRC World Wide Leading a team support Amazon’s Transportation Risk and Compliance Training and Communications worldwide. Building out a strategic project plan and vision in a newly formed role and team. Working with regional world-wide stakeholders to identify gaps and build data driven solutions with reporting metrics. Developing Training and Communication advocates in country to identify opportunities and help support development. • Completed an internal SWOT analysis of the world-wide organization. Identifying 6 high level opportunities, which broke down to 43 calls to action. • Wrote a comprehensive 3-year plan and strategy document to support the direction of the world-wide Training and Communication Team. • Built out and initiated the initial framework for a world-wide structure with milestones, costs and infrastructure for growth and development over the course of the next 3 years.• Worked with finance partners and talent acquisition to adjust headcount calculations based on time studies for the work that was being done by the team. • Worked with internal stakeholders to identify clear direction and priorities for the deal and deprecate or transfer ownership of work that was not in alignment. • Launched communication channels for our 3rd party partners to better support compliance messaging. • Built a consistent world-wide onboarding program for internal teams, and business support functions. Onboarding over 30 new team members utilizing the new program. Results show a 98% NPS for the content from participants, and leadership survey results show ramp up time moving from 60-90 days to 45-60 days. • Delivered townhalls to educate and advocate about the Training and Communications team world-wide.

Burbank, Ca, Us

Burbank, Ca, Us

Walt Disney World | Orlando Fl - Experience Planning Manager Leading the full integration of Walt Disney World Security training and development supporting over 2000 Cast Members broken out into 7 specialties across the division, into the broader Walt Disney World Operations Training organization. Acting as a consultant at the executive level on existing training and the development of new programs. Ensuring the training and development content for Security is inclusive of the diverse Cast base within The Walt Disney Company. Regional Training Manager – Moderate Resorts (2019-2020)Responsible for overseeing 14 offices supporting Moderate Resorts at Walt Disney World who planned, scheduled and facilitated all training initiatives inclusive of New Hires for all Lines of Business within the Resorts Organization. Worked closely Resort General Managers on long term training strategies. Holding Cast Members Accountable to work with local line of business leaders in the areas to ensure proper documentation, training progressions and execution of day to day training operations. procedures and communication between scheduling and training and development teams. Labor and Training Integration Manager Responsible for overseeing the planning, scheduling and execution of all hourly onboarding and training, and weekly schedule production for 1300 cast members. Working as a strategic thought partner for the General Manager and executive committee on future direction, process implementation and addressing both short term and long term labor and training strategies. Focusing on delivering the best training experience for our cast members, long term retention and balancing the labor needs of our business, union contract compliance and overall fiscal responsibility.

Greater Philadelphia, Pa, Us

• Partnered across various channels during site selection, construction, and startup while holding to an aggressive timeline. • Responsible for menu creation, marketing and strategic planning of a three startup businesses. • Established best practices to ensure an exceptional guest experience resulting in 24 months of 100% mystery shop scores. • Participates and provides leadership in activities within the community to encourage local brand recognition. • Improved profit and loss metrics resulting in 15% net profit growth.

• Conducted organizational assessments to ensure client’s needs match expectations, and developed learning systems to meet those needs.• Complete e-learning development from story board to implementation.• Deliver instructor lead training on various topics and cater that message to all levels within the organization.• Work closely with the national/international sales team to ensure customer satisfaction and future sales.

Lake Buena Vista, Florida, Us

• Partnered with fellow leaders to instill best practices for our stock Cast Members to ensure safe habits resulting in 294 days of Safety. • Designed and instituted several new magical moments for our cast members to surprise our guests with. • Instituted a system of accountability around picklist tracking to improve efficiency resulting in a limited ramp up time to consistent execution. • Worked with the leadership team to develop a weekly communication tool for our daily track talks thereby sending a consistent message throughout the area. • Placed a system for leaders to track and complete reprimands for Cast Members in a timely manner. Resulting in a 1-2 day turn around. • Work closely with our Coordinators and Deployment to ensure peak efficiency of our workload on a daily basis in order to deliver the best possible experience for our guests.

Lake Buena Vista, Florida, Us

Designed and implemented a new hire training program that increased new employee productivity by 50%.Established daily best practices and guidelines to follow to ensure peak productivity. Implemented safety standards to ensure employee and guest safety and satisfaction.Conducted monthly employees meetings to communicate new goals and objectives, and to establish touch points with employees remove any obstacles for them.

Minneapolis, Mn, Us

• Navigated daily operations inclusive of brand management, profit and loss, and sales growth initiatives for a $77 Million location. • Directed a team of 15 salaried managers to deliver consistent sales and profit growth above company averages in 2 separate locations.• Increased guest service metrics by 33% through a focus on flawless execution of best practices and exceeding Guest expectations. • Reduced labor expenses by 12% over two consecutive years through increased productivity and effective scheduling.

Exceeded growth profit targets for sales district in 3 consecutive years. Managed a district consisting of 23 locations, 23 field managers, 17 Assistant Managers and 135 sales associates.Responsible for recruiting, hiring, and developing all personnel within the district.Conducted quarterly audits of inventory and loss prevention investigations.Organized monthly strategic sales trainings with partners like Verizon, resulting in top sales growth recognition.Communicated company objectives through daily correspondence Conducted team-based field visits, focused on productivity, compliance of company objectives and execution of brand strategy.Assisted managers with monthly business plans to ensure corporate strategic alignment. Prepared analysis of business trends for the purpose of real estate management, staffing, and reducing weeks of supply when necessary.

Bachelor Of Arts Degree, Music Education

Education record