Erica Rivera Email & Phone Number

Orlando, FL, US

New Plymouth, ID, US

Roseland, New Jersey, US

Plano, TX, US

• Achieved monthly goal(s) of 18+ sold units while obtaining consistent high closing percentages, including first month of hire
• Cohesively collaborated with sales specialist and other stakeholders to find strategic ways to meet customer wants/ needs byreducing any barriers and ensuring prompt follow up.
• Displayed controlled confidence and professionalism to both internal and external customers by quickly adapting in a highvolume work environment
• Built great rapport with every customer(s) by presenting professional product knowledge, following the 6-point walk aroundprocess on every vehicle(s), and demonstrating vehicle features, including test drives.
• Engaged with every training and dealership activities to help find other solutions to common scenarios to learn to overcomecustomer objections, and build more creditability and trustworthiness in product and solutions.

Seattle, WA, US

• Administered benefits/compensation issues, pay defects, timecard discrepancies, leave of absences, wage/hourly inquiries, performance management, and all other employee relations issues utilizing multiple HRIS systems.
• Increased operational work-flow by maintaining close relationships with all departments and partners by communicating new ideas and processes to help increase employee engagement and productivity to meet site goals and.
• Educated policy guidelines to all associates and leadership to provide appropriate course of action(s) to successfully elude potential escalations/terminations to help retain associates and reduce training/onboarding.
• Investigated all complaints and escalations through all communication channels, and ensured effective communication to reduce time constraints and passing deliverables in a high paced environment.
• Promoted and maintained positive employee relations for all associates including leadership, and outside partners within and outside the fulfillment center (Ex: Facilitating monthly roundtables to improve low metric(s).

Seattle, WA, US

• Promoted and maintained positive employee relations for all associates including support staff, leadership, and outside partners within and outside the fulfillment center.
• Administered various sectors of human resources issues such as: benefits/compensation issues, pay defects, timecard discrepancies, leave of absences, wage/hourly inquiries, performance management, and assisting with.
• Educated professional communication to all associates, especially leadership, policy guidelines and/or the most appropriate course of action(s) to successfully elude potential escalations or terminations.
• Increased operational work-flow by making close relationships/connections with all departments, including vendors, by communicating new ideas and processes to increase engagement, productivity safely which boosted.
• Investigated all complaints and escalations through all communication channels, and ensured effective communication to reduce time constraints and passing deliverables in a high paced environment.
• Advanced quickly into higher-level responsibilities (i.e. captainships) by displaying high self-discipline, timely prioritization and and professionalism in the work environment.

Tallahassee, Florida, US

• Responsible for assisting my employer, my handicap brother, while finishing my education at UCF by ensuring proper bathing, dressing, hygiene, meal preparations, feedings, and any type of dependent assistance
• Executing physical and occupational therapy, presentation skills, record-keeping using Excel when presenting information on my employer’s behalf on behaviors and health as well as payroll time sheets

New York, NY, US

• Created a great team culture and experience to every customer, while training and helping other colleagues improve performance goals
• Made several referrals to partners and other employees to ensure that we could help build customer relationships and create an atmosphere where customers feel welcomed and at home
• Provided proactive customer outreach to gauge success and offer new tools to help customers meet their banking and investment goals
• Recognized as the team's cultural champion and was awarded several 5 Key recognitions and certified training certifications
• Exhibited strong customer service skills, presenting consumer-bank focused products and services while proactively educating clients on utilizing available access channels
• Became an expert in our self-service and digital platform by helping customers understand and access our latest technology banking products

• Shaped the company by becoming a valuable asset which awarded me title as a manager; I started executing inventory stocks, opening and closes, prep-lists, resolving customer disputes, and getting other tasks done by.
• Established leadership skills by providing proper training, encouragement, and aid to other staff who were brand new to the firm which helped grow our team substantially and customer retention
• Accommodated new ways on how to better overall customer service experience by implementing online ordering and delivery services, advertising/marketing our business through social media platforms, and recruiting new.

Integrated Business, Bachelor Of Science In Business Administration

Associate Of Arts - Aa, General Studies