Versatile and results-driven professional with a demonstrated history of success in Human Resource Management, Operation Management, Customer Service, Staffing and Recruitment, and Program Development. Skilled in devising impactful recruitment strategies, HRIS data management, problem-solving, and exhibiting strong written and oral communication skills among internal and external stakeholders. Proven leadership abilities in managing teams of 15+, implementing HR solutions, and evaluating employee performance. Proficient in designing and executing outreach initiatives, interpreting policies to ensure high customer satisfaction, and delivering clear and concise communication across various channels.
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Operations ManagerThe Eating Spot Jan 2018 - PresentMarietta,Ga• Direct day to day operations including managing and scheduling staff to ensure optimal staffing levels, which has led to a 40% reduction in overtime costs.• Serve as primary point of contact for clients and vendors allowing for my professional communication and strong interpersonal skills to build lasting relationships in return leading to a 75% increase in repeat business.• Successfully prepare invoices, reports and event contracts using strong Microsoft Excel and Word knowledge.• Identity through market intelligence any business trends and marketing opportunities that can improve overall business branding. -
Library AssociateAtlanta Fulton Public Libary Apr 2015 - Jan 2018Atlanta, Ga•Assist in planning, developing, and implementing programs and workshops for the general public which required making outbound calls and emails to screen potential guests.• Responded, investigated and resolved customer inquiries through the utilization of the library database with a 98% customer satisfaction rate.• Interpreted library rules, policies, and procedures to both internal and external customers in a clear and concise manner by way of multiple communication channels.
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Customer Service RepresentativeWest At Home Aug 2012 - Apr 2015• Worked from home and successfully answered inbound calls professionally and efficiently while meeting or exceeding quality standards.• Utilized multiple systems and programs in order to identify, research and resolve customer inquiries and complaints.• Performed complete and accurate data entry of customer information with speed into our CRM software while protecting sensitive information.• Provided excellent customer service by communicating with empathy, patience, and understanding to ensure guest satisfaction and diffusion ofconflicts
Erica Fuller Education Details
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Political Science, Concentration In Pre-Law
Frequently Asked Questions about Erica Fuller
What company does Erica Fuller work for?
Erica Fuller works for The Eating Spot
What is Erica Fuller's role at the current company?
Erica Fuller's current role is Human Resource / Talent Acquisition.
What schools did Erica Fuller attend?
Erica Fuller attended Georgia State University.
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Erica Fuller
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Erica Fuller
Greater Minneapolis-St. Paul Area3umn.edu, chrobinson.com, chrobinson.com -
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Erica Fuller
Associate Director Of Annual Giving | Unit Strategy & Day Of Giving Manager At North Carolina State UniversityRaleigh-Durham-Chapel Hill Area1ncsu.edu
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