Erica Fuller Email & Phone Number

Marietta,Ga

• Direct day to day operations including managing and scheduling staff to ensure optimal staffing levels, which has led to a 40% reduction in overtime costs.• Serve as primary point of contact for clients and vendors allowing for my professional communication and strong interpersonal skills to build lasting relationships in return leading to a 75% increase in repeat business.• Successfully prepare invoices, reports and event contracts using strong Microsoft Excel and Word knowledge.• Identity through market intelligence any business trends and marketing opportunities that can improve overall business branding.

Atlanta, Ga

•Assist in planning, developing, and implementing programs and workshops for the general public which required making outbound calls and emails to screen potential guests.• Responded, investigated and resolved customer inquiries through the utilization of the library database with a 98% customer satisfaction rate.• Interpreted library rules, policies, and procedures to both internal and external customers in a clear and concise manner by way of multiple communication channels.

• Worked from home and successfully answered inbound calls professionally and efficiently while meeting or exceeding quality standards.• Utilized multiple systems and programs in order to identify, research and resolve customer inquiries and complaints.• Performed complete and accurate data entry of customer information with speed into our CRM software while protecting sensitive information.• Provided excellent customer service by communicating with empathy, patience, and understanding to ensure guest satisfaction and diffusion ofconflicts