As an Internal Technical Support Specialist for Home Depot contracted through KForce, I manage incoming phone calls through Avaya System and created tickets in service now. I troubleshoot any software or hardware issues through phone, email or through the service now queue. I use cyberark and one support to remote into hardware to trouble shoot internal software issues. I also use informix tool daily to run scripts to see SQL communication.

As a value added reseller I was responsible for reselling software, hardware and networking products and provides value beyond order fulfillment.Core ResponsibilitiesReceive and respond to inbound sales leads and converted them to new business. Provide support to qualified prospects and customers which included follow up, product information, quotations, and closures. This lead to being one of the top performing members on the teamProvide forecasting and account opportunity as needed to inside and field Channel and Account Managers, which generated over $7,000 in less than 2 months in this positionCoordinate sales activities within the enterprise and client server market alongside channel account development and search for net new customers

Create weekly lesson plans students, as the lead teacher. Track growth and development through documentation for each student. Also, as the head of the Better Together program for my specific branch, I plan events and fundraisers to increase team unity and, generate additional funds for our overall budget.Daily Planning – Prepare lessons and activities daily, for each of my 4-5 students. Documentation - Track each student’s growth through individual portfolios, and submit information to Teaching Strategies by the end of each week for parental review.Lesson Plans - Create and organize unique activities and assignments for students to grow in the areas of art, math, language, science, and well-aware.