Erica Gee Email and Phone Number
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Erica Gee personal email
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Erica Gee is a Helping banks, fintechs & SMB's achieve their payment goals at NXTMOVES. She possess expertise in training, leadership development, team building, coaching, employee training and 46 more skills.
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Chief Operating OfficerNxtmoves Feb 2024 - PresentAtlanta, Ga, Us
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PrincipalSynergee Consulting Llc Jun 2023 - Present -
Head Of Implementation & Customer SuccessMoov Financial Jun 2021 - May 2023Cedar Falls, Iowa, Us -
Manager, Strategic AccountsInteract Software Jan 2021 - May 2021Manchester, Gb -
Senior Customer Success ManagerInteract Software Jan 2020 - Jan 2021Manchester, Gb
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Director Of Client SuccessGeezeo Jun 2017 - Dec 2019Braintree, Ma, Us• Provided leadership to ensure that clients' needs are met in all geographic and functional areas from post-sale and throughout their lifecycle. • Managed performance, goal setting, coaching and developing the team to achieve top client experience and growth.• Drove team results and focus on client success as it links to defining and managing their sales goals, objectives and expectations. • Managed top clients so they were successfully utilizing the solution, provided client training, and reviewed client feedback Developed strong client relationships and served as the escalation contact for clients at the senior level. • Developed processes for ensuring client readiness for key milestones and conducting quarterly business reviews. • Set and utilized metrics & data to inform decision-making for the department to effectively resolve/manage issues and competing priorities.• Collaborated in a complex work environment with comfort interfacing at all levels from internal employees and partners. • Partnered with sales, technical and commercial expertise as it links to new client sales pursuits and existing client retention.• Built processes, systems, and methodologies to lead in developing the team to become an organizational asset. -
Client Success ManagerGeezeo Dec 2016 - Jun 2017Braintree, Ma, UsIdentified opportunities to increase client relationship. Managed client expectations & overall satisfaction; leading to successful renewals. Communicated product enhancements, news & events. Provided support for technical issues. Managed clients so they were successfully utilizing our solution, provided client training, and reviewed client feedback. Monitored the performance and health of client activity/usage to ensure continuous improvement. Completed weekly client updates & Monthly Client Success report.
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Corporate Officer, Training & EducationDime Bank Dec 2011 - Dec 2016Norwich, Connecticut, UsDesigned curriculum to meet needs of organizational/ department training.Conducted financial education seminars for surrounding communities, non-profits, and schools Facilitated workshops, seminars, training, and meetingsManaged high school/ college intern programCompleted compliance/regulatory reports Planned and projected training and education budget for all departments within the bankResponsible for writing grants and submitting to Department of Labor -
Customer Service RepresentativeDime Bank Jan 2011 - Dec 2011Norwich, Connecticut, UsProcessed all customer transactions in strict adherence to bank procedures, including opening new accounts, providing product and services information, and processing loan originations and requests in accordance with lending authority guidelines.Explained, promoted, referred, sold, and/or cross-sold products and services based on customers’ needs. Used sales and services techniques to encourage retention and expand customer relationships.
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Employment CounselorReliance Health, Inc. Mar 2007 - Oct 2010Norwich, Ct, UsPerformed skill assessments on clients to place them in competitive employment.Designed employment skills curriculum for workshops.Guided clients with career exploration skills and seminars. Attended Bureau of Rehabilitation meetings with clients to complete vocational testing and site development.
Erica Gee Skills
Erica Gee Education Details
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Sacred Heart UniversityOrganizational And Community Development -
Eastern Connecticut State UniversityPsychology
Frequently Asked Questions about Erica Gee
What company does Erica Gee work for?
Erica Gee works for Nxtmoves
What is Erica Gee's role at the current company?
Erica Gee's current role is Helping banks, fintechs & SMB's achieve their payment goals.
What is Erica Gee's email address?
Erica Gee's email address is eg****@****ank.com
What is Erica Gee's direct phone number?
Erica Gee's direct phone number is +186085*****
What schools did Erica Gee attend?
Erica Gee attended Sacred Heart University, Eastern Connecticut State University.
What are some of Erica Gee's interests?
Erica Gee has interest in Social Services, Economic Empowerment, Civil Rights And Social Action, Education, Human Rights, Arts And Culture.
What skills is Erica Gee known for?
Erica Gee has skills like Training, Leadership Development, Team Building, Coaching, Employee Training, Public Speaking, Banking, Performance Management, Employee Engagement, Talent Management, Employee Relations, Training Delivery.
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