Responsible for leadership and management of various IT software application projects, personnel and resources. Manages the development and execution of information technology projects by adhering to a defined project management methodology.Actively influences an integrated approach to project management and business analysis with DHS Officers, Application Development and operations teams.Provides cross-functional governance to ensure alignment between DHS Offices and IT Services.

Maintain and expand the use of document management software. Responsible for maintaining and enhancing the document management system and overseeing and coordinating the life cycle of documents and records, as well as preparing and developing training materials, training staff on new applications and providing ongoing technical support to end users.

Office of Information ManagementProvide application/technical support via phone and emailMaintain user accounts (network and application accounts)Conduct trainings on application use for DHS employeesAttend help desk, department, and application design/testing meetings

• Develop and maintain training material on department procedures• Perform acquisitions, cataloging, and book processing procedures • Assists with maintenance of library search system (Workflows)• Assists with upgrades, backups and running reports of library information• Maintain gift book database and create donor lists

Diagnose and troubleshoot technology issues over the phone and via emailRespond to student and employee requests (ex. password resets)Assist with documenting and updating inventory on all equipmentMaintaining Active Directory, Blackboard, and Novell/Lotus email accounts

Performed duties for CEO (created geographical map using GIS)Application: Geographical Information Systems (GIS) Beta tested and debugged web site