Erica Hudson Email & Phone Number

Duluth, Georgia, United States

•Recruiting•Teaching others the importance of life insurance and investing

· Provided real-time customer experience by working in 24x7 operating environment for Amazon remotely· Understanding of analytical simulations and assessments. Ability to quickly understand the business impact of the trends and make decisions that make sense based on available data.· Reporting and analysis through tools, portals and reports; following solution-driven approach to systems and processes, using advanced computer literacy (Excel, PowerPoint, Outlook, Word) and Data-warehouse analysis.· Pulled and reported data from numerous databases (using Excel, Access, SQL and/or other data management systems).· Developed and understood performance metrics to assist with driving business results.· Systematically escalated problems or variance in the information and data to the relevant owners and teams and followed through on the resolutions to ensure that they were delivered.· Scoped out business and functional requirements for the Amazon technology teams who create and enhance the software systems and tools used by ROC.· Communicated with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers).

Florida, United States