Erica Jamison, Mba, Csm, Cspo Email & Phone Number

Atlanta, Ga, Us

Atlanta, Ga, Us

Atlanta, Georgia, Us

I finalize project deliverables, manage budgets, and lead operations of large-scale and strategically important projects while developing roadmaps. To optimize product life cycle of discovery, design, development, and delivery, I coordinate with Engineering, Integrations, and Design teams. By gathering and processing data, I document and coordinate user stories and epics and devise and implement strategies to reduce backlog. In order to introduce best practices and latest technologies, I optimize product-oriented design progressions and certify accurate development of product roadmaps and milestones. I perform work duties as a trusted advisor to nurture long-lasting and profitable partnerships with clients and key stakeholders. Moreover, I identify new opportunities for revenue growth and provide training on agile software development, and project management by organizing training classes.𝙆𝙚𝙮 𝘼𝙘𝙘𝙤𝙢𝙥𝙡𝙞𝙨𝙝𝙢𝙚𝙣𝙩𝙨:• Led complete operations of large-scale projects and managed $1.1MM annual budget while recommending and approving all changes • Provided direction and guidance to two scrum teams of 13 highly skilled associates on designing and developing a mobile app and supporting development progressions of backend and frontend for ServiceNow.• Achieved 100% velocity increase by delivering training and coaching to 5-membered cross-functional team on Waterfall to Agile Methodologies.• Obtained 27% account organic growth by augmenting efficiency of on-work processes; uplifted brand value and appreciated by Technical Lead of project through positive feedback.• Championed efforts to position product team as leaders in software development space by assisting in leading thought-leadership initiatives.

In this role, I verified communication of updates regarding timelines, risks, and creative execution and served as key point of contact for all relevant issues. To strengthen communications endeavors within matrixed organization, I enhanced collaboration and execution activities of cross-functional teams. In order to eliminate internal and external conflicts, I led all functions associated with burn, risks, timelines, resource forecasting, and escalation of major account issues to most suitable agency resource for prompt resolution. I exceeded targets defined by PMO and acquired organizational goals, increasing client satisfaction rate, brand value, operational performance, and overall productivity. I corresponded with client-side teams to strategically develop and execute email communication programs and amplify retention of external audiences in compliance with manifold channels. In addition to this, I arranged client and internal status meetings and maintained daily interaction with senior leadership to discuss project requirements and action plans. 𝙆𝙚𝙮 𝘼𝙘𝙘𝙤𝙢𝙥𝙡𝙞𝙨𝙝𝙢𝙚𝙣𝙩𝙨:• Managed and updated portfolio of 4 large accounts from QSR, tech, and banking industries valued at over $2MM.• Secured $300K+ in incremental revenue for 2020 by rationalizing account management endeavors to accelerate organic growth.• Successfully restructured entire flow of deliverables to accommodate client’s request for 40% scope and 65% timeline reduction due to impacts of COVID-19.

In this role, I prepared appropriate resolution plans by performing research analysis on client's business, needs, expectations, and requirements. Using my polished skillset, I maintained portfolio of 10+ projects and offered impeccable support to 4 business units comprising HR, Corporate Communications, and Individual C-Suite Needs in developing accurate print and digital deliverables.𝙆𝙚𝙮 𝘼𝙘𝙘𝙤𝙢𝙥𝙡𝙞𝙨𝙝𝙢𝙚𝙣𝙩𝙨:• Accomplished 100% positive C-Sat score by nurturing healthy and strong relationships with clients.• Verified deliverables by adhering to initial estimate, directed project scope and risk management activities, and completed 87% of projects at or under defined timelines and budgetary guidelines.• Headed skilled team of on-site and remote designers to oversee design activities and checked effectiveness and accuracy of project plans, estimates, and change orders.

Atlanta, Ga, Us

In this role, I prepared work schedules of 35 staff members and handled overall resource planning while formulating detailed reports on project overlaps, profitability, and precise staff utilization. Additionally, I steered multiple projects with $100K to $300K net worth and informed senior management about potential issues in budgeting and scoping along with project roadblocks and scope changes. I also aided and supported in upholding change and risk management progressions and established internal procedures. To achieve operational excellence, I conducted Director level meetings to identify areas of improvement, scrutinize suggestions, and implement action plans and best practices to enhance operational activities. 𝙆𝙚𝙮 𝘼𝙘𝙘𝙤𝙢𝙥𝙡𝙞𝙨𝙝𝙢𝙚𝙣𝙩𝙨:• Triggered 52% growth in profitability by establishing continuous improvement processes to streamline operational and administrative procedures of international projects.• Amplified company profit by 20% by employing new time tracking, expense reporting, and project reports in coordination with internal finance team.Responsibilities:• Oversight and support of resource planning and scheduling for all staff members• Creation of reports related to profitability, staff utilization, and project overlaps• Oversight and support of numerous internal projects including the production of case studies, social media posts, marketing materials, and other needs.• Development of internal procedures and documents to support change and risk management• Assisting with sourcing and managing contractor resourcesAccomplishments:• Updated processes related to organizing and archiving projects, change management, and risk management to improve efficiencies and profitability• Developed reports to assist Managing Directors with insights into staffing needs, project scoping, and profitability• Facilitated Director level meetings to share best practices, improve process, and collaborate on strategic insights

A nonprofit arts organization that supports emerging artists through exhibitions, a residency program, community partnerships, and other outreach.Responsibilities:• Leading the organzation in all aspects of program delivery ensuring alignment with mission, outreach to community, and training and mentorship of all staff members and interns• Oversight of all fundraising including grant writing, corporate giving, individual donors, foundation support, and donor stewardship• Management and reporting of actuals vs budgeted for grants and programs• Working with the Executive Committee to develop staff and Board of Directors • Working with staff to develop social media campaigns, write press releases, and design collateral to promote all eventsAccomplishments:• Developed residency program that has supported 20+ artist through the provision of studio space, mentorship, professional development, and exhibition opportunities• Doubled budgetary surplus from FY17 to FY18• Expanded reach of organization through national call for artists for yearly juried exhibition

Atlanta, Georgia, Us

In this role, I oversaw and directed shared service creative team comprising 15 individuals and organized post-mortem discussions to accelerate efficiency of internal processes while offering exceptional support in producing contractor resources. Furthermore, I catered quick turn client requests, steered strategic/integrated projects, and provided strategic insights on scheduling, agendas, itineraries, and budgets.𝙆𝙚𝙮 𝘼𝙘𝙘𝙤𝙢𝙥𝙡𝙞𝙨𝙝𝙢𝙚𝙣𝙩𝙨:• Fronted overall functions connected with orientation and training of 50 associates across 4 divisions and 3 offices.• Managed $145K monthly revenue by optimizing general estimation and budget management processes.• Introduced new project management system in all company offices and departments in 3 Southeast cities.• Raised profitability and performance of creative projects by supervising project management activities.

In this tenure, I supervised junior team members in daily processes and procedures. Cultivated and maintained relationships with team members, clients, vendors, and stakeholders. Managed a portfolio of 7+ large clients such as: Rheem, Caterpillar, American Cancer Society, Assa Abloy, Southern Company, Delta, Ford, and Popeye’s. 𝙆𝙚𝙮 𝘼𝙘𝙘𝙤𝙢𝙥𝙡𝙞𝙨𝙝𝙢𝙚𝙣𝙩𝙨:• Produced 100+ projects in video, photo, motion, and animation design with excellent quality and client feedback.• Created, negotiated, and managed budgets ranging from $5K to $300K per project.

Master Of Business Administration - Mba

Bachelor Of Arts (B.A.), Film/Video & Telecommunications

Education record