Erica Jefferson Email & Phone Number

Charlotte Metro

• In my role as a Senior Operations Analyst at Bank of America, I specialize in optimizing and streamlining operational processes. I conduct thorough analyses of workflows, implementing strategic solutions to enhance.
• Collaborated with stakeholders to define and implement key performance indicators (KPIs), enabling the measurement of operational effectiveness and driving data-driven decision-making.
• Proactively assessed and mitigated operational risks, contributing to a robust risk management framework, and maintaining operational resilience
• Spearheaded operational process optimization initiatives, resulting in a 15% increase in overall efficiency and a 35% reduction in operational costs.
• Applied Agile methodologies and sprint planning to lead cross-functional teams in achieving operational objectives with increased flexibility, improved collaboration, and timely project delivery.
• Lead Trainer: Led training programs for team members, enhancing their understanding of optimized operational processes and fostering a culture of continuous improvement.

• In my role as a Senior Loan Specialist at One Main Financial, I excel in meticulously managing the loan application process, conducting comprehensive evaluations of customer financial profiles, and tailoring.
• Develop and process personal loan applications in compliance and accuracy with bank policies, compliance, budgeting, and all lending guidelines.
• Orchestrated the seamless processing of loan applications, leading to a 45% increase in loan approvals and customer satisfaction.
• Collaborated with cross-functional teams to contribute insights for the enhancement of loan systems and technologies, improving overall efficiency and customer experience.
• Coordinated with underwriting teams to streamline approval workflows, reducing turnaround time >24 hours and exceeding monthly loan close out goals and enhancing customer account accrual.
• Conducted thorough financial analyses, identifying potential risks, and mitigating factors to ensure sound lending decisions.

• As a TitleMax Loan Assistant Manager, my role involved actively supporting the day-to-day operations of the branch, overseeing loan processes, and ensuring compliance with company policies and regulatory requirements..
• Implemented strategic initiatives to optimize loan portfolio performance, resulting in a 25% increase in overall portfolio growth.
• Loan processing and conducting appraisals.
• Proactively ensured compliance with company policies and regulatory requirements, contributing to a flawless record during internal and external audits.
• Introduced innovative marketing strategies to attract new customers and expand the customer base, resulting in a 45% increase in loan applications.
• Collaborated with upper management to develop and implement effective strategies for branch growth and profitability.