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I have over 20 years of software industry experience with emphasis in consulting, implementation, training, and support. I'm driven by a passion for understanding the business needs of prospects and customers and identifying ways in which technology can help them succeed. Through the years, the breadth of my experience has provided me a true understanding of the impact of each department of a company on the full lifecycle of the customer. Expertise in: • Microsoft Dynamics 365 Sales, Marketing, Customer Service, Field Service, and Project Operations• Business intelligence and data analysis• Marketing automation• Operational metrics• Training and implementation• Business consulting• Customer service
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Senior Dynamics Customer Engagement ConsultantPrenticeworx Feb 2024 - PresentSalt Lake, Ut, Us -
Microsoft Dynamics Crm Principal ConsultantVelosio May 2018 - Feb 2024Dublin, Oh, UsVelosio, formed through the combination of SBS Group and Socius, is a leader in deploying business applications through the transformational cloud and delivering a client experience that is second to none. Among the largest Microsoft partners in North America, Velosio supports the entire Microsoft Dynamics portfolio, Office 365 family and Azure services. The solutions portfolio, inclusive of ERP, CRM, Productivity and Business Intelligence, extends to Sage and NetSuite. Velosio is the only Microsoft Cloud Distributor that specializes in Dynamics 365 and is a prominent Microsoft Master VAR. Headquartered in Columbus, Ohio, Velosio serves over 4,000 clients from over 40 offices in the US and Canada. -
Senior Dynamics Crm ConsultantVelosio Jan 2018 - Feb 2024Dublin, Oh, Us
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Senior Dynamics Crm ConsultantSocius Jul 2016 - Dec 2017Dublin, Ohio, UsSocius is a business consulting firm with 30 years of experience leveraging technology to accelerate the growth and profitability of small to midsized businesses across the United States. Our services and software solutions improve productivity, streamline business processes, and provide greater insight into your business.As a Gold Certified Microsoft Dynamics Partner, Sage Authorized Partner and SYSPRO Partner, Socius represents the most trusted accounting, enterprise resource planning (ERP), customer relationship management (CRM), business intelligence and collaboration technologies on the market. -
Director Of MarketingBond International Software, Inc. Nov 2015 - Jul 2016I directed all marketing and business development efforts for the industry leader in staffing and recruiting software solutions including product positioning and messaging, email marketing, content, tradeshows, industry partnerships, website, SEO, social media, and competitive analysis.I was the System Administrator for Microsoft Dynamics CRM and Click Dimensions marketing automation solutions.
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Director Of Internal Business SolutionsBond International Software, Inc. Feb 2013 - Nov 2015I was responsible for identifying and implementing standard internal processes and procedures across all Bond departments and consolidating and developing internal solutions used to drive those processes.I implemented Microsoft Dynamics CRM and ClickDimensions across all US operations and led all efforts in business analysis, system design, customization, training, data migration, documentation, and Microsoft Reporting Services (SSRS) report development.I was a key member of a team that implemented Microsoft Dynamics CRM across European operations and focused on business consulting, system design, customization, and SSRS report development.
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Director Of Client ServicesBond International Software, Inc. Jan 2012 - Feb 2013I was responsible for a virtual team that delivered all implementation, training, data services, and data migration services for all new and existing customers. I led the development of consistent service offerings and methodologies across all product platforms.During this time, I was a member of a leadership team focused on the business integration of processes and resources from 3 different organizations following a merger.
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Client Services ManagerBond International Software, Inc. Jan 2008 - Jan 2012I managed a team responsible for the help desk support, implementation, training, consulting, account management, migration, and report writing of new and current customers.I was a key member of a team that reorganized the company in order to gain efficiencies and reduce cost in a down economy.I was a hands-on manager and was often personally conducting customer training, migrating data, and developing custom Crystal reports when needed.I worked extensively with other departments including Sales and Marketing on customer relationship marketing and securing new sales and Product Management on software requirements and quality assurance.
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Implementation ConsultantVcg Jan 2006 - Jan 2008As an Implementation Consultant, I was responsible for the implementation and training of new customers on CRM and applicant tracking software solutions. This included the project management of the customer's migration and implementation of new software. I also was responsible for custom report writing through Crystal reports.I was a key member of the product launch team for VCG's new flagship product and led the training and implementation efforts of the product beta program.
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Manager, Implementation And TrainingGmt Corp 2002 - 2006As Manager of Implementation and Training, I was responsible for new customer implementations as well as ongoing training for existing customers. I conducted software installation, project planning, model creation and consulting, training, report writing through Crystal reports, and best practice workforce management consulting for worldwide implementations.
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Account Manager And Marketing AssistantGmt Corp 1998 - 2002Responsible for selling call center software to large corporations through telemarketing, tradeshows, and product demonstrations. Developed a sales manual incorporating market, competitor, and product analysis for the purpose of developing new and existing Account Managers.
Erica Ellis Skills
Erica Ellis Education Details
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University Of Georgia - Terry College Of BusinessMarketing
Frequently Asked Questions about Erica Ellis
What company does Erica Ellis work for?
Erica Ellis works for Prenticeworx
What is Erica Ellis's role at the current company?
Erica Ellis's current role is Senior Dynamics CE Consultant.
What is Erica Ellis's email address?
Erica Ellis's email address is eh****@****are.com
What is Erica Ellis's direct phone number?
Erica Ellis's direct phone number is +177024*****
What schools did Erica Ellis attend?
Erica Ellis attended University Of Georgia - Terry College Of Business.
What are some of Erica Ellis's interests?
Erica Ellis has interest in Children.
What skills is Erica Ellis known for?
Erica Ellis has skills like Crm, Account Management, Training, Software Implementation, Management, Saas, Project Management, Business Analysis, Sql, Hris, Project Planning, Crystal Reports.
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