Erica J. Email & Phone Number

Atlanta, Ga, Us

- Serves as Major Incident Manager (on-call): Acted as the primary point of contact during Priority incidents that impacted the company’s or customers ability to sell or receive products. Coordinated with teams and delivery managers to ensure swift resolution of critical incidents.- Monitors North America and Global Technology Markets: Oversee technology services during high-volume sales periods, such as month-end, where sales reach $500,000+ in a single night. - Key Point of… Show more - Serves as Major Incident Manager (on-call): Acted as the primary point of contact during Priority incidents that impacted the company’s or customers ability to sell or receive products. Coordinated with teams and delivery managers to ensure swift resolution of critical incidents.- Monitors North America and Global Technology Markets: Oversee technology services during high-volume sales periods, such as month-end, where sales reach $500,000+ in a single night. - Key Point of Contact for Angular Version Upgrade: Managed 8 delivery teams for completing the Angular version upgrade. Facilitated bi-weekly Scrum of Scrums, while identifying and resolving blockers.- Project Manager for Data Integrity Initiative: Led the data integrity initiative, coordinating 8 delivery teams through Scrum of Scrums. Regularly updated leadership and stakeholders on project progress, while tracking and facilitating cross-team dependencies and managing risks.- Led Transition to New Development Team: Spearheaded the shift from Ukrainian contractors to a team of skilled developers from India. Played a key role in interviewing and selecting resources, collaborating with management to identify team needs. Managed onboarding, ensuring all contractors had technical access, and organized, scheduled, and planned the knowledge transfer. Additionally, tracked velocity management to maintain project momentum.- Support Product Manager and Voluntary Assignments: Assist product manager with sprint backlog prioritization and story intake process, while voluntarily taking ownership of smaller projects to support the overall organization. Facilitated discussions on Hybris and GitHub upgrades, tech upskilling, and other initiatives beyond core team capabilities.- Key Contributor to Release Management: Played a pivotal role in managing Hybris and Angular releases, delivering regular updates, ensuring efficient scheduling, and monitoring release progress. Show less