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Erica Andrews Email & Phone Number

VP, Customer Success at Qualtrics
Location: New York City Metropolitan Area, United States, United States 12 work roles 3 schools
1 work email found @qualtrics.com LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 100%

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Current company
Qualtrics
Role
VP, Customer Success
Location
New York City Metropolitan Area, United States, United States
Company size
5770 employees

Who is Erica Andrews? Overview

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Quick answer

Erica Andrews is listed as VP, Customer Success at Qualtrics, a company with 5770 employees, based in New York City Metropolitan Area, United States, United States. AeroLeads shows a work email signal at qualtrics.com and a matched LinkedIn profile for Erica Andrews.

Erica Andrews previously worked as VP, Financial Services Customer Success at Qualtrics and Manager - Strategic Accounts at Qualtrics. Erica Andrews holds Bachelor Of Business Administration (Bba) from University Of Michigan - Stephen M. Ross School Of Business.

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*@qualtrics.com
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Profile bio

About Erica Andrews

I'm a B2B customer success leader with 10+ years of experience leading high-performing teams and helping organizations create better human experiences. Currently, I lead an amazing team of Customer Success Managers at Qualtrics. We partner with enterprise FSI customers in the Eastern U.S. and Canada, helping them build and mature their XM programs (EX / CX / UX / market research).Before joining Qualtrics, I played a role in developing a new customer enablement platform at Google. I also led customer experience and digital transformation projects as a Manager at Deloitte Consulting and led a team of analysts at a text analytics startup. I grew up in Michigan, spent 6 years living in Johannesburg (ZA), and have now settled in the New York metro area with my family.

Listed skills include Customer Experience, Personas, User Experience Testing, Software Training, and 25 others.

Current workplace

Erica Andrews's current company

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Qualtrics
Qualtrics
VP, Customer Success
New York, NY, US
Website
qualtrics.com
Employees
5770
AeroLeads page
Company profile
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12 roles

Erica Andrews work experience

A career timeline built from the work history available for this profile.

Vp, Customer Success

Qualtrics

New York, NY, US

Vp, Financial Services Customer Success

Current
Qualtrics

Provo, UT And Seattle, WA, US

I lead a team of ~10 CSMs who support a ~$60M+ ARR portfolio of enterprise FSI accounts in the Eastern U.S. and Canada. We drive renewal and expansion by helping our customers build and mature their XM programs.

Apr 2023 - Present

Manager - Strategic Accounts

Qualtrics

Provo, UT And Seattle, WA, US

Led a team of Customer Success Consultants supporting some of Qualtrics’ largest and most complex East Coast accounts.

Dec 2021 - Apr 2023

Principal Customer Success Consultant

Qualtrics

Provo, UT And Seattle, WA, US

I owned an $8.5M ARR book of business consisting of large clients in financial services, insurance, and travel. My role was to help my clients mature their experience management programs and maximize the return on their investment in Qualtrics.

Oct 2019 - Dec 2021

Customer Journey Expert, Product Education Strategy

Google

Mountain View, CA, US

  • My team relaunched Google's Academy for Ads as Skillshop - a one-stop-shop for Google product training with all-new certifications, e-learning courses in 22 languages, and a beautiful new visual identity. Skillshop.
  • I conducted qualitative and quantitative learner research, developed personas, and ran a pilot program with a representative sample of 100 enterprise customers to test new user experience
  • I led an activation workstream that helped drive 400k unique visitors (from 150+ different countries and 92k active Google Ads accounts) within first two weeks after launch
  • I built prioritization models for course content and localization, balancing customer needs, business limitations, and market opportunity
Sep 2018 - Oct 2019

Manager

Deloitte Consulting

Worldwide, OO

  • I joined Deloitte as a Consultant and was promoted rapidly due to ownership of high-profile projects, growth of client accounts, and subject matter expertise in CX.
  • I managed market research, customer experience, and digital transformation projects for banking, insurance, healthcare, and technology clients
  • I developed, launched, and sold the Deloitte Customer Experience Index (DXi) product, which used a blended qualitative/quantitative research methodology to define market benchmarks and experience-based customer segments
  • I was a team SME in customer journey mapping, experience research and measurement, and design thinking
  • I managed, mentored, and coached team members ranging from recent graduates to Senior Consultants
Sep 2017 - Sep 2018

Analyst Team Lead

Dataeq

London, London, GB

BrandsEye (now DataEQ) was a small SaaS startup focused on text analytics.My role focused on helping clients gather actionable customer insights from online conversation data, with my portfolio including Africa's leading telco, media, and FMCG companies.By the time I moved on in November 2014, I had taken on a variety of operational and managerial.

Apr 2014 - Nov 2014

Research Analyst

Dataeq

London, London, GB

Aug 2013 - Apr 2014

Junior Research Analyst

Dataeq

London, London, GB

Dec 2012 - Aug 2013
Team & coworkers

Colleagues at Qualtrics

Other employees you can reach at qualtrics.com. View company contacts for 5770 employees →

SA Scott Andrew Thompson Scott Andrew Thompson Colleague at Qualtrics Seattle, Washington, United States, United States View → GC George Couston George Couston Colleague at Qualtrics Greater Chicago Area, United States View → KC Kayla Castleberry Kayla Castleberry Colleague at Qualtrics Reston, Virginia, United States, United States View → DC David Chapman David Chapman Colleague at Qualtrics Provo, Utah, United States, United States View → SS Spencer S. Spencer S. Colleague at Qualtrics Lehi, Utah, United States, United States View → RC Riley Coine Riley Coine Colleague at Qualtrics St Charles, Illinois, United States, United States View → PT Prasad Toke Prasad Toke Colleague at Qualtrics Seattle, Washington, United States, United States View → LB Laura Brown Laura Brown Colleague at Qualtrics Seattle, Washington, United States, United States View → JS Joseph Schmit Joseph Schmit Colleague at Qualtrics Provo, Utah, United States, United States View → IN Isaac Nielson Isaac Nielson Colleague at Qualtrics Salt Lake City, Utah, United States, United States View →
3 education records

Erica Andrews education

Bachelor Of Business Administration (Bba)

University Of Michigan - Stephen M. Ross School Of Business

Bachelor Of Arts (B.A.), English Language And Literature

University Of Michigan College Of Literature, Science, And The Arts

Education record

Divine Child High School
FAQ

Frequently asked questions about Erica Andrews

Quick answers generated from the profile data available on this page.

What company does Erica Andrews work for?

Erica Andrews works for Qualtrics.

What is Erica Andrews's role at Qualtrics?

Erica Andrews is listed as VP, Customer Success at Qualtrics.

What is Erica Andrews's email address?

AeroLeads has found 1 work email signal at @qualtrics.com for Erica Andrews at Qualtrics.

Where is Erica Andrews based?

Erica Andrews is based in New York City Metropolitan Area, United States, United States while working with Qualtrics.

What companies has Erica Andrews worked for?

Erica Andrews has worked for Qualtrics, Google, Deloitte Consulting, Dataeq, and Michigan Public.

Who are Erica Andrews's colleagues at Qualtrics?

Erica Andrews's colleagues at Qualtrics include Scott Andrew Thompson, George Couston, Kayla Castleberry, David Chapman, and Spencer S..

How can I contact Erica Andrews?

You can use AeroLeads to view verified contact signals for Erica Andrews at Qualtrics, including work email, phone, and LinkedIn data when available.

What schools did Erica Andrews attend?

Erica Andrews holds Bachelor Of Business Administration (Bba) from University Of Michigan - Stephen M. Ross School Of Business.

What skills is Erica Andrews known for?

Erica Andrews is listed with skills including Customer Experience, Personas, User Experience Testing, Software Training, Customer Success, Digital Strategy, Customer Experience Transformation, and Market Entry.

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