Eric Boggs Email & Phone Number

Boston, Massachusetts, US

I am focused on improving athenahealth's patient portal experience and driving towards a long term vision that aligns with athenahealth's mission of creating a thriving ecosystem that delivers accessible, high quality, and sustainable healthcare for all. Day to day, I balance managing design research and strategy initiatives with tactical design execution.

Boston, Massachusetts, US

Austin, Texas, US

Austin, Texas, US

• As Everlywell’s first UX Director, I played a foundational role in establishing a human-centered UX practice focused on effective design practices, rituals, and processes to ensure design quality and consumer.
• Directed the design of Everlywell’s results platform and transactional experience, contributing to +50 NPS across the product suite.
• Instituted a rigorous cadence of ongoing qualitative and quantitative consumer research, in order to uncover insights to support innovation and product roadmap formation.
• Led a design strategy consulting engagement with one of the USA’s top insurance providers to conceptualize and design an order platform for Medicare Advantage patients.
• Managed and supported the growth of 3 designers (2 lead designers and 1 UX researcher) through daily standups, weekly 1v1s and team critiques.

Austin, TX, US

• Rapid product design, strategy, and development support for 6 web-based and mobile applications for health tech and fin tech clients
• Project management of internal, client, and development teams to maintain project momentum and implement successfully
• Mentorship of junior designers through daily standups, weekly retrospectives, and critique

Boca Raton, Florida, US

• Creative Lead for Bb Student, an engaging mobile app for students with > 1M downloads.
• Creative Lead for Blackboard Predict, a predictive analytics platform for academic advisors to understand and engage with at-risk students.

Design consultant, web developer.

Boston, Massachusetts, US

Boston, Massachusetts, US

• Led $3.5M in successful client engagements
• Manage internal and client enterprise project teams during complex EHR implementation projects
• Resolve client issues by managing interactions with technical, product development, and account management teams
• Direct on-site practice assessment consultations, deliver best practice presentations, and lead process re-engineering efforts

Boston, Massachusetts, US

• Manage smaller EHR implementation projects while serving as associate on complex EHR implementation projects
• Develop training and support logistics for enterprise clients
• Create innovative workflows and HTML-based solutions to reduce work and increase clinic efficiency
• Develop project management tools to help standardize the implementation process
• Lead client facing workflow calls

Boston, Massachusetts, US

• Consult with clinical practice managers to configure robust EMR software to fit with practice workflows
• Assist project manager to set goals and reinforce project deadlines for implementations
• Lead trainings for practice end users and support physician practices on-site while going live on the EMR

Waltham, MA, US

• Performed product demonstrations, made pre-sales calls, and followed up leads to determine viability
• Managed multiple RFP's as part of state contract registrations
• Conducted website usability and interaction design review
• Completed and maintained the SyberWorks Spanish translations
• Developed marketing collateral using Adobe Photoshop, Illustrator, and InDesign
• Designed custom client branded e-learning campuses for demonstrations using Adobe product suite, HTML, and CSS

US

• Volunteered two afternoons a week to participate in the entrepreneurial environment of a healthcare start-up
• Researched disease progressions for Proventive’s adaptive modeling software under Medical Director oversight
• Analyzed health information search functionality and made future implementation recommendations to the Project Manager
• Edited RFP for MA state health consulting project to review current disease management initiatives

New Orleans, Louisiana, US

Compiled and evaluated pediatric holter monitor device effectiveness research Shadowed pediatric cardiologist in clinic and in Electrophysiology lab 8 hrs/

• Created an internship post Hurricane Katrina through the WTC-NO to use my research abilities to the benefit of the city
• Assisted coordination of 2 international business luncheons for 150+ executives on increasing Latin American trade partnerships with New Orleans and Renewable/Secure building
• Designed and implemented a major research project to assess the economic importance of Southeast Louisiana to the United States, leading to web published fact sheets for America’s Wetland Foundation

New Orleans, LA, US

• Assisted research experiments testing efficacy of peptide-based compounds for the treatment of infant leukemia
• Prepared expression vectors of leukemia associated oncogenes involving PCR amplification of cDNA, cloning, DNA isolation, and analysis.
• Utilizing these gene products, lab was able to develop peptide able to induce cell death in certain leukemic cell lines

Wellness Coach, Health And Wellness, General

Certificate, Interaction Design, Social Entrepreneurship

Computer Science

Ba, Summa Cum Laude, Latin American Studies/Pre-Med Concentration