Eric Pearson Email and Phone Number
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Eric Pearson phone numbers
I specialize in empowering companies to scale technical operations efficiently, enhance customer interactions, and drive sustainable business growth. I lead, inspire, and optimize high-performance technical teams to implement innovative solutions that support business needs while streamlining operations for greater impact.With over 25 years of experience across retail, healthcare, and finance industries, I craft and execute data-driven strategies that improve service delivery, reduce operational redundancies, and modernize customer support infrastructures. My commitment to continuous improvement and delivering long-term, scalable solutions ensures that organizations remain agile and competitive in evolving markets.Professional Edge — I bring a rare combination of technical expertise and strategic insight, uniquely positioning me to align operational frameworks with overarching business objectives. From vendor negotiations to driving operational efficiencies, I consistently deliver measurable results, translating complex technical challenges into actionable business strategies.Core competencies include an analytical approach to problem-solving, a forward-thinking mindset, and the ability to cultivate strong, cross-functional relationships, from executive leadership to technical and business teams.Key Achievements: ► Reduced consumer impact volume by 43%► Boosted service-level agreement compliance by over 51%► Reduced resolution times by 73%, streamlining customer support processesI cultivate top-performing teams and ensure they are empowered to excel in fast-paced, dynamic environments. By fostering a collaborative atmosphere, I guide teams to align with the company’s vision while driving creativity and innovation. My leadership encourages operational efficiency and instills a culture of continuous improvement.In today’s rapidly evolving business environment, staying ahead of technological trends and building strong customer relationships are essential. I excel in implementing forward-looking technology strategies that enhance organizational agility, improve customer satisfaction, and support long-term growth.By combining my in-depth technical knowledge, strategic business insight, and customer-centric approach, I consistently deliver high-impact solutions that drive transformation and position organizations for success.
Nike
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Director, Global End User ComputeNike Nov 2023 - PresentBeaverton, Or, UsOversee global desktop support, AV, Innovation and depot operations, including Executive, VP and Board of Directors support.Lead 4+ teams of 5 employees each across 3+ countries managing incident/problem resolution by using ITSM, DevOps, and Lean principles to ensure daily operational success while managing vendor contracts and improving financial outcomes.Leadership for Major Incident Management strategy and execution providing global remediation and communication.Accomplishments:◆ Senior Leadership Engagement: Steered realignment of Executive Support models, establishing sustainable operations and tailored solutions for executive teams across multiple regions.◆ Persuasive Contract Negotiations: Facilitated our global print agreements that secured $660k in savings.◆ Consolidated third-party vendor contracts, optimizing operational efficiency and cutting vendor costs by 25% while improving service quality.
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Director, Asia Pacific And Latin America (Apla) Marketplace & Corporate SupportNike Nov 2021 - Nov 2023Beaverton, Or, UsDeveloped and implemented technical support strategy across Nike's APLA marketplace in alignment with digital transformation initiatives. Handled strategic vision and critical planning across enterprise, digital, and retail operations. Collaborated with global technology teams to optimize vendor relationships and streamline IT support processes.Accomplishments◆ Championed fruitful consolidation of over 45 vendors into unified L1/L2 support structure, eradicating redundancies and reducing vendor costs by 30%◆ BUSINESS PROCESS IMPROVEMENT: Eliminated duplicated ITSM processes across APLA, aligning with global incident management teams to standardize outcomes and decrease incident resolution times by 20%.◆ BUSINESS CONTINUITY: Pioneered APLA holiday communication strategy, coordinating with global and regional technology teams, achieving 15% decrease in major incidents during peak periods.◆ ENTERPRISE TECHNOLOGY INTEGRATION: Impact driving force behind APLA technology launch, reducing platform issues by 25% and enhancing collaboration between business and technology teams.
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Director, Global Retail Technology Operations & SupportNike Dec 2019 - Nov 2021Beaverton, Or, UsDirected multiple engineering and support teams across Nike and Converse stores, administering Level 1 and Level 2 Retail Service Desk, production support, and field services. Supervised operations and strategy, pinpointing inefficiencies and effecting solutions to optimize costs and performance. Negotiated Master Service Agreements and rate cards to reduce operational expenses while improving service delivery.Accomplishments:◆ Redesigned Level 2 retail production support, combining resources and negotiating new rate cards under Master Service Agreement, resulting in annual cost reduction of $1.4M.◆ COST CONTAINMENT STRATEGY: Transitioned underperforming Retail Service Desk to new vendor, realizing $1.1M in annual savings and superior team performance within first year.◆ TEAM LEADERSHIP AND TALENT DEVELOPMENT: Merged multiple retail support teams, eliminating redundancies and reducing excess costs, leading to 51% improvement in Response and Resolution SLAs over 12 months
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Manager, Na Retail Technology Operations & SupportNike Dec 2015 - Dec 2019Beaverton, Or, UsSpearheaded creation and optimization of Nike's North America Level 2 retail support model for Nike and Converse stores, focusing on technical production support. Evaluated team performance, refined operations, and strengthened collaboration with product and engineering teams to improve service delivery and efficiency.Accomplishments:◆ CUSTOMER SERVICE EXCELLENCE: Attained 90% reduction in technical issues escalated to Engineering and improved First Call Resolution by 60%.◆ Slashed store escalations by 75% within first year by implementing streamlined processes and enhancing communication channels between retail technical support and store business teams.◆ POLICY AND PROCEDURE DEVELOPMENT: Authored and instituted new Level 2 retail support operating model, optimizing resource allocation and team workflows, thereby shrinking downtime and prospering store operations.
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Service Delivery Manager - SreNike Jul 2015 - Dec 2015Beaverton, Or, UsEvaluated high-impact engineering and observability solutions contributing to prolonged outages and consumer impact. Implemented enhanced visibility framework and introduced new alerting tiers, optimizing response times and reducing outage durations. Streamlined existing monitoring systems to ensure faster issue detection and resolution, improving overall system reliability.
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Production Support ManagerHewlett Packard Enterprise Jul 2013 - Jul 2015Houston, Texas, Us -
Manager, Incident/Problem ManagementOmnicare, A Cvs Health Company Mar 2012 - Mar 2013Cincinnati, Oh, Us -
Incident/Availability Manager - Production AssuranceJpmorgan Chase & Co. Jun 2011 - Mar 2012New York, Ny, Us -
Associate, San Sustainability EngineerJpmorgan Chase & Co. Jun 2010 - Jun 2011New York, Ny, Us
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Avp - Mainframe Hardware Planning/Vendor Mgmt.Citi Feb 2006 - Jun 2010New York, New York, Us -
Mainframe Technical Support IiiAdp Jun 2002 - Feb 2006Roseland, New Jersey, Us -
Senior Mainframe Performance AnaylstAdp Feb 2000 - Jun 2002Roseland, New Jersey, Us
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M1A1 Armored CrewmanArmy National Guard Dec 1996 - Aug 2001Arlington, Virginia, Us -
Hospital Dietary SpecialistUnited States Army Aug 1993 - Dec 1996Arlington, Virginia, Us
Eric Pearson Skills
Eric Pearson Education Details
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Southern New Hampshire UniversityGeneral Studies / Business Administration -
Southern New Hampshire UniversityAssociate Of Arts - Aa
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The Chubb Institute Of TechnologyData Center Operations
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Franklin Pierce UniversityGraphic Design
Frequently Asked Questions about Eric Pearson
What company does Eric Pearson work for?
Eric Pearson works for Nike
What is Eric Pearson's role at the current company?
Eric Pearson's current role is Technology Operations Leader | Driving Operational Excellence and Transformation | Leading High Performing Teams that Deliver Results.
What is Eric Pearson's email address?
Eric Pearson's email address is jc****@****ail.com
What is Eric Pearson's direct phone number?
Eric Pearson's direct phone number is +150353*****
What schools did Eric Pearson attend?
Eric Pearson attended Southern New Hampshire University, Southern New Hampshire University, The Chubb Institute Of Technology, Franklin Pierce University.
What skills is Eric Pearson known for?
Eric Pearson has skills like Data Center, It Management, It Service Management, Vendor Management, Itil, Sharepoint, Process Improvement, Incident Management, Management, Enterprise Architecture, It Operations, Program Management.
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