Works with Brookfield Properties to maintain and oversee the 900,000+ square foot mixed-use destination in Irving, TX. This includes oversight of the multipurpose areas, weekly events, parking structures, and the dining & entertainment facilities.

• Managed a three story, 55,000 sq. ft. venue, including oversight of eight bars, twenty food stalls, and an outdoor entertainment venue. This involved serving an active management role in purchasing, operations, onboarding, systems/processes, and cultural development.• Participated in corporate level decision making and oversight of marketing, entertainment, administrative, hospitality, and operational departments.• Established relationships with third party vendors to build sustainable and mutually beneficial partnerships.• Studied and applied knowledge of and adherence to all applicable laws, policies, and procedures relative to food and alcoholic beverage services.• Coordinated with all departments to analyze and improve ROI and P&L statements for entertainment, events, and day-to-day operations. This involved participating in weekly inventory counts to ensure accuracy of data.• Collaborated with all teams to develop sales-driving initiatives, logistical planning, staffing, and hold accountability as it related to ongoing and upcoming events.

• Launches pilot programs to benefit the day-to-day operations of the store. This includes programs regarding perpetual inventory, fast casual ordering concepts, think tanks to address bottlenecks, connecting the regional team with day-to-day operations, online order and in-store shopping programs, and in-stock management. • Promotes team members to upper levels of leadership through training and opportunities with in-store initiatives. So far, one Associate Store Team Leader has been promoted to Store Team Leader and four Team Leaders have been promoted to Associate Store Team Leaders.• Encourages the maintenance of excellence as pertaining to food safety within each department. Has achieved “Green” Food Safety walks year-long by a third-party auditor. • Successfully leads a multimillion-dollar ($50+) operation by focusing on day-to-day operations and “big picture” planning. So far, has beat Net Income Forecast by 550 basis points, Margin Forecast by 600 basis points, and Labor Forecast by 456 basis points. • Managed to hit an all-time sales record for Christmas day, and sales record for the entire store’s career.• Has successfully helped the store attain “Store Process Certification.”• Has achieved six department “Master of Merchandising” awards – awarding departments for their success of the most prominent merchandising throughout the entire Southwest Region.

• Used creative and innovative thinking to build sales, effectively address problems, and successfully adapt to the market and competition.• Trained team members while simultaneously promoting a culture of training within all departments in order to support team member growth.• Received global recognition for efforts to assist sister stores during the COVID operational setback.• Focused on maintaining the highest standard of retail execution, cleanliness, and maintenance at all times within the store.• Cultivated positive work environment by encouraging teamwork, mutual respect, and company ethics.• Worked to cast vision and expectations by clearly communicating the stores' Widely Important Goals (WIGs). ------------------------------------ACHIEVEMENTS:• Started and hosted bi-weekly Coffee Chats for team members to ask questions they might have about the company or their position within the company.• Beat forecast year-to-date in sales by 1.5 million, shrink by 13 basis points, and labor by 95 basis points by early December of 2020.• Took the Parkway (PKY) store from -8% to positive comps in one year’s time.• Promoted three new Team Leaders and two new Assistant Team Leaders.• All members of leadership completed or were working to complete the Culture Champions program.• Relaunched our TIME program (Team Member Involvement Means Excellence), a program that encouraged team member action towards company culture and values. • Participated in “A Day in the Life of an STL” task force, to identify bottlenecks within the day-to-day operations of a store, and work to navigate solutions.

• Played a pivotal role in opening the Las Colinas (Irving) Whole Foods Market store. This included: ▻ Building multiple leadership teams and setting operation standards for in-store departments. ▻ Hiring entry-level team members and building a culture around the brand of Whole Foods Market. ▻ Setting a new record for the fastest turnaround for certifying a store in operational excellence. ▻ Maintaining a positive income and double digits EBITDAR and Net Income percentage. ▻ Running and launching a profitable e-commerce business model for delivery and in-store shopping.• Assisted the Store Team Leaders in daily and monthly operations.• Ran monthly, quarterly, and end-of-year inventory assessments.• Headed up the Safety Team and developed the Safety Culture and Community. Held monthly meetings with the committee to ensure the success of the program.• Held bi-weekly merchandising meetings, weekly Team Leader meetings, and monthly Associate Team Leader meetings to discuss measurable goals and develop teams.• Maintained the store’s controllable GL accounting targets and EVA improvement.• Worked with team leaders to maintain financial success for each of their teams.• Trained all new hires and taught culture, GIG, and safety during the onboarding process.• Worked with the Executive Coordinator and Regional Leadership Team to promote programs and global initiatives.• Focused on positive IPN performance with the new “Amazon Prime Now” project.

• Served as point of contact for team members in regard to Whole Foods' acquisition of additional stores.• Trained new team members on the Whole Foods Market leadership trait of customer obsession. • Navigated conversations with customers including complaints, praises, and requested assistance.• Developed current team to maintain and build the company's brand standards.• Oversaw all cash-handling procedures.

• Worked as a bagger and cashier for Whole Foods Market, working to maintain high efficiency and high levels of customer satisfaction. • As a Produce Team Member, Buyer, and eventually Associate Team Leader, sought to maintain quality and freshness of all perishable produce items.• Was educated on the day-to-day operations of supply chain and category management. • Learned and implemented the brand standards for merchandising, and supported the cause-based programs that built the Whole Foods Market brand.• Built and maintained product displays in order to build financial performance and success.• Pushed existing training systems and development forward with current and new team members.• Oversaw daily operations from cash handling to customer concerns.• As a TIME (Team Member Involvement Means Excellence) Ambassador, overlooked community liaison efforts, team member morale within the store, and created culture around the company's brand standards.• As a Rapid Response Team Member, the main objective was to listen and educate team members with the intention to unionize, about Whole Foods' company culture and care for its team members.