Erica L. Brasher, M.Ed Email & Phone Number

Largo, Florida, United States

• Founder and CEO | Licensed Esthetician | Loctician | Health and Wellness Coach
• Devised organizational vision, mission and foundational structure to facilitate early growth.
• Analyzed operations to evaluate company performance, determining areas of potential improvement.
• Formulated objectives by aligning product and service plans with company vision.
• Provided excellent customer service and skincare treatments to clients.
• Educate clients on skin care procedures and products.

Largo, Florida, United States

• Learning Facilitator
• Taught classes to internal and external clients.
• Updated class records and provided assessments to department and business leaders.
• Organized and edited training manuals, multimedia visual aids and other educational materials.
• Collaborated with management to assess current needs, trends and deficiencies in order to develop targeted training programs.
• Evaluated effectiveness of training programs and recommended improvements to upper management

Largo, Florida

• Project Manager | Team Leadership and Time Management | Operations Management
• Designed, communicated, and implemented operational plans for assigned projects.
• Monitored progress and performance against the project plan, taking action to resolve operational problems and minimize project delays.
• Served as the Lead Project Manager for Training Maintenance work, assigned and managed completion of 40+ training updates including complex training maintenance projects.
• Served as a Project Lead for the design, development, and implementation of the new department Training Maintenance Program
• Served as a Project Lead for the design and development of the department Project Management roles and responsibilities.

• Learning Consultant | E-Learning Consultant and Instructional Designer
• Successfully developed and implemented learning solutions to educate associates and drive organizational performance.
• Worked collaboratively with subject matter experts (SMEs) to break down department policies and procedures into user-friendly and professional learning programs.
• Utilized various tools to create facilitator guides, participant guides, job aids, and eLearning modules.
• Led the design, development, and implementation of the Communicating with Confidence Learning Series that was launched enterprise wide.

Louisville, Kentucky Area

• Senior Training Specialist | Sr. Implementations Training Developer
• Led the design, development, and implementation of training materials for 23 clinical roles for the proprietary Electronic Medical Record utilized in 125 Kindred Hospitals
• Determined the impact of system updates and enhancements to the new hire training materials and support documentation and completed updates to the materials based on those recommendations and client specifications.

• Designed and developed computer-based training courses using solid instructional design methodology, processes, practices, and tools.
• Conducted product and system research and testing and made training recommendations based on findings.

Louisville, KY

• Learning Consultant and Coach | Instructional Designer and E-Learning Consultant
• Facilitated new hire and continuing education training courses for the Corporate Proposal Team
• Re-designed the new hire training for new Proposal Analysts and Consultants and reduced training time from six weeks to two- and one-half weeks.
• Led the design, development, and implementation of training for a Customer Relations Management system for Sales, Won a Star Award for my project contributions.

• Led the design, development, and delivery of all field employee insurance training initiatives.
• Designed, developed, and implement the first full-day insurance sales training workshop which resulted in an increase in company insurance sales.

• Managed the design and development of all instructor-led and web-based training initiatives for 2000 foreign and domestic Business and Consumer Sales Agents
• Worked with the Sales Strategy Team to determine product launch dates.
• Led the implementation of a new tool for software simulation and e-Learning development.

Designed and developed instructor-led and computer-based training for new product launches, call center openings and other collections and sales initiatives. Facilitated Train-the-Trainer sessions.

Managed the design and development of training for Collections and Bankruptcy Call Center Associates. Led the development of training for the launch of the Sears Gold MasterCard. Received the Chairman's Award for the Sears Gold MasterCard Training development and implementation.

M.Ed., Occupational Training And Development

Ba, English & Communication

Activities and Societies: Woodford Porter Scholar, Black Diamond Choir

Certification, Facial Treatment Specialist/Facialist

Activities and Societies: National Technical Honor SocietyFacials Special Certification Licensed Esthetician