Erica Mcfarland Email & Phone Number

Function as sole HR representative supporting employees within the U.S. and overseas in Egypt, Taiwan, Saudi Arabia, Qatar, Oman, and Bahrain. Responsibilities include recruiting, administration of benefits, performance management, new hire onboarding, employee relations, CAC card submittals, HR compliance, policies and procedures.Key Results:o Provide counsel to Executive team regarding employee relation issues, compensation, and morale concerns which results in the speedy resolution of issueso Manage recruiting process; find qualified candidates within a short time frame, interview candidates, conduct reference checks, extend and negotiate offers o Administer benefits to employees, including Medical, Dental, Vision, and 401k; negotiate with vendors for most cost effective plan to ensure best quality care for employees and most affordable cost for Companyo Coordinate with USACE to process CAC cards which results in employees’ access to U.S. Government military bases overseas o Onboard new hires within the U.S. and overseas to ensure a positive experience and high level of retentiono Conduct terminations and exit interviews in an understanding and professional manner to minimize legal ramificationso Initiate performance management process; counsel managers and employees to ensure a productive performance conversation and understanding of necessary action items for both partieso Ensure employment law compliance to avoid legal consequencesKey Projects:o Proposed new overseas health care insurance carrier; administered new plan to all overseas employees within a two week period; results included higher quality coverage for employees and a 40% savings for AICIo Create streamlined processes between Human Resources in the US and overseaso Developed a recruiting system which allows easy access to any candidate’s resume and interview noteso Improved Company’s compliance with E-verify, Vets100a reporting and Ethics training

The Treatment and Learning Center (200 Employees) A private, non-profit organization that works to improve the lives and expand possibilities for children and adults through offering a family of services, including therapy, education, support and care. Responsibilities:Provide pro bono HR assistance as a Taproot Foundation volunteer. Conduct focus groups and administer surveys to assess employee satisfaction of current performance review system. Analyze feedback and recommend structural and process changes to current program. Provide a management-training program and roll out new form and process at completion of project.

New York City, New York, Us

Provided HR direction and supported 130 employees across five of Ketchum's complementary businesses. Identified needs of each business and customized style and approach to best support the employees and meet the company’s business goals. Key Results:o Developed expertise in U.S. employment immigration including visas, repayment agreements and legal options which ensured a speedy visa process and the company’s legal and financial protectiono Provided coaching and counseling on highly sensitive employee relations issues resulting in quick resolutions o Created and delivered development plans, performance improvement/probation documents that helped employees improve their performance or exit the organization with a clear understanding of the reasons o Managed HR assistant’s work flow and development; counseled and provided regular growth opportunities which resulted in her promotion in less than a year o Conducted talent reviews to assess employees’ performance and potential in the organization which led to the identification of top talent and senior level successorso Facilitated recruiter/hiring manager relationship which ensured efficiency and client satisfactiono Provided counsel to managers and employees while ensuring legal due diligence prior to exiting an employee from the organization; resulted in less lawsuitsSpecial Projects:o Authored Canadian employee handbook and Immigrant/Non-Immigrant Visa handbook o Converted employees from exempt to nonexempt and independent contractors to hourly employeeso Identified need and wrote a telecommuting and expatriation company policyo Worked with task force to design and roll out a revised performance management programo Developed and led performance management training for managers and employeeso Created, rolled out and analyzed results of employee satisfaction surveyso Established new titles and job descriptions and ensured consistent processes during an international merger

Boston, Ma, Us

City Year (1000 employees) A non-profit youth service organization that units young people for a year of full-time service as tutors, mentors and leaders for children in the United States and in South Africa. Member of AmeriCorps.Responsibilities:Provided pro bono HR assistance as a Taproot Foundation volunteer (during employment at Ketchum). Created an enhanced performance management and training program by analyzing current review system and assessing employee satisfaction. Improved appraisal program to increase individual performance, company’s employee retention rate and productivity.

New York, Ny, Us

Euro RSCG Life (1000 employees) A fully integrated, global health communication organization. Offers advertising, public relations, event promotion, medical education, digital marketing, direct-to-patient and consulting services. Responsibilities:Supported 150 employees, worked closely with remote teams and served as a member of the executive committee. Recipient of Winning Spirit Award, which recognizes excellence in planning, extra effort, and collaborative spirit.Key Results:o Coached staff on conflict resolution techniques, performance management, and career development opportunities which resulted in more regular feedback, growth plans and retention programso Conducted probation/termination meetings in a calm, professional manner which ensured few legal ramifications o Managed all aspects of training program; partnered with managers to determine training needs, organized monthly training opportunities, maintained vendor relationships, and conducted orientation for new hires which promoted an environment of growth and constant learningo Recruited, screened, interviewed, performed reference and background checks, and hired candidates resulting in strong talent joining the organizationo Provided support to remote teams by traveling for in-person meetings and maintaining regular communication via phone/email; resulted in higher employee morale and usage of HRo Addressed employee inquiries, including career advancement, training, compensation, benefits and corporate policies; established trust as a confidential resource to management and staff; resulted in higher usage of HR services and faster resolution of issuesSpecial Projects: o Led team to develop new job descriptions and a new hire orientation programo Accurately categorized independent contractors and temporary employees o Reviewed and provided feedback on every performance appraisal form prior to delivery to employee

New York, Ny, Us

Internship during full-time MBA program at Pace Universityo Assisted HR Managers with recruiting, training, benefits and HRIS systems o Screened resumes and analyzed performance evaluations for training purposeso Created a company-wide emergency communication plan and conducted research

New York, Ny, Us

o Managed and implemented international assignments for U.S. partners and employees o Served as U.S. liaison for expatriates and handled issues relating to the personal and professional aspects of overseas assignments, including work authorization, assimilation, compensation, and performance o Administered benefits, payroll, financial reimbursements, wire transfers and debit noteso Conducted orientation seminars

Mba, Organizational Behavior

Ba, Psychology