Erica Lim Email & Phone Number

Perth, Western Australia, Australia

Western Australia, Australia

Western Australia, Australia

• Led and guided team of eight members to address personnel queries and improve employee’s performance. Enhance efficiency of order fulfilment and packaging by overseeing and training team of up to eight shoppers.
• Acquired total incomplete orders less than 1.5% by exploring and checking out-of-stock items and utilising equipment to move stock safely.
• Managed and selected quality products for supply, such as deli and liquor items by leveraging ERF machine with pick rate up to 110%.
• Received best employee award of the month by maximising pick rate of 30% and demonstrated strong work ethics and excellent performance.

Western Australia, Australia

• Utilised several machines to perform tasks, including creating three or more pre-cooked teas, toppings, coffee, and smoothies. Optimised payment processes through EFTPOS during morning shift.
• Sustained delivery of high-quality drinks and fast services by creating up to 20 bubble teas within 30 minutes.
• Served as subordinate and implemented robust marketing strategies, such as modifying proposals for new releases every six months to increase community outreach.
• Coordinated and supported new staff members to improve productivity by leveraging top leadership skills.

Western Australia, Australia

• Performed end-to-end fast-pace tasks, such as cleaning floors and preparing tables for next day within one hour.
• Oversaw several successful events by leading team members as well as engaging with 80+ customers through communication in English and Mandarin during special events.
• Identified and resolved conflicts to maintain relationships at all levels of management through demonstration of problem-solving and analytic skills.
• Received food handling certificate by delivering excellent food services in compliance with sanitation set rules.

Perth, Western Australia, Australia