Erica Lim Email and Phone Number
With 6 years of experience in customer service, I have demonstrated great teamwork skills, independence, a sense of responsibility and the ability to work under pressure. I am also an enthusiastic and friendly team member with a desire to deliver outstanding service and performance.As an Online Personal Shopper for Woolworths, I have gained experience in managing a team, meeting KPIs, picking security items such as liquor and cigarettes, lifting heavy equipment with a pallet jack, and selecting the best products. I was recognised and awarded as the most improved team member in the online department.As a Senior Tea-Barista at Utopia, I am skilled at making beverages, delivering customer support in person and on the phone, taking orders through the kiosk system, restocking products and preparing ingredients for the day. My strong work ethic and ability to work under pressure make me a capable independent or team player.
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Assurance AssociateEy May 2024 - PresentPerth, Western Australia, Australia -
Audit InternEy Jun 2023 - Jul 2023Western Australia, Australia -
Online Personal ShopperWoolworths Supermarkets Nov 2021 - Mar 2023Western Australia, Australia• Led and guided team of eight members to address personnel queries and improve employee’s performance. Enhance efficiency of order fulfilment and packaging by overseeing and training team of up to eight shoppers.• Acquired total incomplete orders less than 1.5% by exploring and checking out-of-stock items and utilising equipment to move stock safely.• Managed and selected quality products for supply, such as deli and liquor items by leveraging ERF machine with pick rate up to 110%.• Received best employee award of the month by maximising pick rate of 30% and demonstrated strong work ethics and excellent performance. -
Senior Tea-BaristaUtopia Bubble Tea Feb 2020 - Dec 2022Western Australia, Australia• Utilised several machines to perform tasks, including creating three or more pre-cooked teas, toppings, coffee, and smoothies. Optimised payment processes through EFTPOS during morning shift.• Sustained delivery of high-quality drinks and fast services by creating up to 20 bubble teas within 30 minutes.• Served as subordinate and implemented robust marketing strategies, such as modifying proposals for new releases every six months to increase community outreach.• Coordinated and supported new staff members to improve productivity by leveraging top leadership skills. -
WaitressFoo Wah Seafood & Chinese Restaurant Jan 2017 - Dec 2019Western Australia, Australia• Performed end-to-end fast-pace tasks, such as cleaning floors and preparing tables for next day within one hour.• Oversaw several successful events by leading team members as well as engaging with 80+ customers through communication in English and Mandarin during special events.• Identified and resolved conflicts to maintain relationships at all levels of management through demonstration of problem-solving and analytic skills.• Received food handling certificate by delivering excellent food services in compliance with sanitation set rules. -
WaitressChina Bar Group Sep 2018 - Feb 2019Perth, Western Australia, Australia
Erica Lim Education Details
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Accounting And Digital & Social Media
Frequently Asked Questions about Erica Lim
What company does Erica Lim work for?
Erica Lim works for Ey
What is Erica Lim's role at the current company?
Erica Lim's current role is Assurance Associate at EY.
What schools did Erica Lim attend?
Erica Lim attended Curtin University.
Who are Erica Lim's colleagues?
Erica Lim's colleagues are Mrunmayee Borgaonkar, Myriam Masmoudi, Ca Mohammed Baji, Dávid Kucsma, Maggy Anastasia Suryanto, John Balentine, Cpa, Brianna Ratti.
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