Erica J. Email & Phone Number

Denver, Co, Us

Cambridge, Massachusetts, Us

• Meet HubSpot’s hiring goals by filling open positions with remarkable and qualified candidates. Responsible for the full life cycle recruiting process from screening applicants, all the way to facilitating offers and employment negotiations. • Elevates diversity, inclusion, and belonging in every hiring decision.• Partner with hiring managers and teams to deeply understand their business objectives and corresponding hiring needs and define recruiting strategies to address them.• Work with the hiring manager to research, develop, and implement effective recruiting/sourcing strategies to attract a diverse pool of qualified and capable talent for the organization.• Develop proactive sourcing strategies to engage and nurture a pipeline of passive talent.• Review resumes, cultivate referrals, and pre-screen candidates while moving the interview process forward in a timely manner.• Organize and facilitate interview debriefs.• Drive the offer process, including approvals and negotiations.• Identify closing strategies for offers and proactively provide candidates with the right information to help make their decision as easy as possible.• Interface regularly with internal stakeholders and hiring teams; communicate key metrics and insights on recruiting pipeline and high-level strategy• Continuously work on ways to improve the process; find innovative ways to seek out talent and maximize the efficiency of our assessment process.

Cambridge, Massachusetts, Us

Cambridge, Massachusetts, Us

Cambridge, Massachusetts, Us

• Provided a helping hand to our Customers who are growing their business with HubSpot. Deliver human and consultative support experience through creative, technical problem-solving, and a thorough knowledge of how the HubSpot software works.• Maintained comprehensive knowledge of HubSpot to diagnose software issues, engaging with our product and engineering teams to solve more complex product issues• Collaborated with account managers or sales teams to identify opportunities for existing customers to use more services• Provided support & guidance to marketers, salespeople, and service professionals across our customer base that use the HubSpot software• Helped customers navigate a variety of tools & features within HubSpot•Communicated thoughtful, customized solutions that help customers move forward and grow their business• Showed composure, resilience, and flexibility as customer needs evolve and case volume changes.

Anaheim, Us

Cupertino, California, Us

• Certified repair technician focused on maintaining systematic troubleshooting for iOS devices and diagnosing technical issues with customers products at one-on-one appointments.• Performed software and hardware repairs on iPhones while providing exceptional customer service and offering educational support to customers.• Served as a technical mentor by coaching and training fellow Genius Bar teammates.• Integral member of the Genius Bar who worked closely with management to propose and implement proactive customer service solutions.• Apple Certified iOS Software and Repair Technician (ACiT).• Volunteer Champion with the role of organizing and publicizing volunteer events in the community.

Cupertino, California, Us

• Provided technical advice and solutions on the spot using knowledge of current Apple technology to help customers with their iPods, iPhones, and iPad devices. • Provided personal training for new customers at the Genius Bar, helping them acquire the basic skills they need to get started on photo, video, and music projects. • Had the flexibility to regularly rotate through different technical specialties and skill sets.• Exercised swift decision-making and flexibility in a dynamic environment, resolving any issues or challenges with an entrepreneurial mindset.• Diagnosed and repaired hardware and software issues across mobile devices while providing exceptional customer service. • Navigated and supported a high-volume retail environment by meeting daily metrics and Genius Bar Sessions per day.• Extended relationships by presenting customers with relevant repair solutions, new ownership opportunities, and business services.

Austin, Texas, Us

• Contributed to the success at Sprinkles by assisting the management team with store operations to create and maintain the Sprinkles experience for customers and associates. • Responsible for recruiting, sourcing, interviewing, and hiring new employees to fill open positions and meet the company's workforce needs and goals.• Communicated with candidates across each step of the application and interview process while also partnering with hiring managers and recruiting teammates to develop and implement sourcing strategies for our open positions. • Keyholder for multiple Sprinkles locations managing daily operations for bakery and front of house staff.• Provided hands-on managerial support for various special events around NYC, creating buzz for new Sprinkles cupcake and ice cream flavors.

Burbank, Ca, Us

• Performer in various Disneyland parades such as Mickey's Halloween Costume Party Cavalcade, A Christmas Fantasy, Celebrate! A Street Party, Mickey’s Soundsational Parade and more!• Character performer who appeared before thousands of guests each day to sign autographs, pose for pictures, and help create magical moments with guests of all ages. • Trained/mentored new entertainment character cast members on how to bring the Disney magic to life for our guests.•Performed in television specials and commercials as an extra for various resort media as a stand-in for Disney talent during pre-production.• Responsible for overseeing the day-to-day operations of the entertainment team by making sure motivation and performance levels were maintained.

Los Angeles, Ca, Us

• Worked for a multitude of television programs, game shows, and networks: ABC, NBC, FOX, CBS, Warner Brothers, Paramount, Nickelodeon, Comedy Central.• Worked with show directors and producers to ensure audience members are seated correctly and that there are no disruptions or distractions throughout the live filming.• Recruited competitive talent for a variety of television shows and productions.• Kept track of the ticket sales and insured full attendance of audience members, ranging from 60-3,000 people per event.• Assisted with administrative duties such as printing and distributing daily paperwork (e.g. scripts, call sheets, travel arrangements, special events.)

Education record

Education record