Erica Schmitt Email & Phone Number

Portland, Oregon, US

As a Senior People Operations Business Partner at Airship, I specialize in providing strategic HR support for global technology teams encompassing Engineering, Product, Infrastructure, Security, and General & Administrative (G&A) functions, including Finance. Dedicated to aligning People Operations practices with our company's values and goals, I.

New York, New York, US

• A strategic advisor to first-time and experienced managers, enabling them to enhance their effectiveness as leaders and owning and developing people tools and resources.
• Guided org-wide leaders in appropriately identifying and resolving issues with fairness, consistency, and efficiency.
• Implemented programs and processes related to performance management, succession and career planning, compensation planning, and change management.
• Utilized employee data and analytics (engagement data, exit interviews) to inform business decisions and identify areas of opportunity to improve
• Strategic partner to the broad People team on the design and delivery of diverse people- oriented programs through the lens of DE&I and the core values
• Providing strategic partnership and counsel to new and seasoned leaders

San Francisco, US

• Senior partner for a rapid growth organization. Sr. HR partner for over 1,000 employees, I provided strategic insight to both corporate and clinical teams.
• Key partner for company employee relation cases, including investigations, target interviews, documentation, and recommended outcomes with compliance team
• Designed compensation increase structure for corporate teams
• Designed several HR processes and implemented systems that allow forscalable growth
• Mergers and Acquisitions: assisted in onboarded clinics and provided HRdirection on company processes and procedures
• Initiated and completed full salary audit of the entire company to ensurecompliance with FLSA across 25 U.S. states and counties

Tempe, Arizona, US

• Senior HR Leader for 40-person tech start-up; trusted to provide HR strategy, guidance, and support to senior leadership and own staffing, recruitment, benefits, executive compensation, training, leadership.
• Facilitated full transition from traditional ASO into a comprehensive, on-site, HR support
• Identified and implemented a new HRIS and payroll system for the company: BambooHR | TRAXPayroll
• Developed and executed new policies aligned with our core values and company needs
• Created new relationship with benefit brokers to initiate the company open enrollment; while collaborating on plan renewal options and new ancillary benefits
• Created a wellness program to motivate employees

Phoenix, AZ, US

• Transformed HR into a true strategic business partner for 130-person full-service advertising agency with 3 locations: Phoenix, California, and Utah. Carried out full-cycle recruiting, hiring and strategy, employee.
• Transformed previously non-compliant HR files and structure into a well-functioning and federally compliant department
• Created new employee on-boarding process and orientation schedule to foster positive attitude towards organizational objectives
• Actively involved in corporate-wide programs, such as reorganization, health and wellness and 401k.
• Created rich benefits programs while partnering with trusted benefit brokers.
• Facilitated and lead annual Open Enrollment meetings agency wide

Las Vegas, NV, US

• Hospitality Executive, with a focus on employee training and customer satisfaction, brought on to direct all front office operations for a 300-room Casino Resort including front desk personnel, valet, phone operators.
• Through forecasting, met and exceeded projected occupancies and average daily rates for maximum yield purposes.
• Worked closely with casino management to ensure maximum occupancy by gaming guests
• Participated in group panel interviews and personality assessments for casino positions
• Collaborated with Director in preparation of department capital expenditures and variances to department budgets (6)
• Handled guest complaints and taking action as appropriate

Windsor, Berkshire, GB

• Trusted to provide consulting and training services to hotel owners, and leadership to create a Branded Guest Experience within the IHG portfolio of hotels. Provided strategic direction and built brand and employee.
• Facilitated brand workshops to foster company key company culture hallmarks that aligned with a company rebranding
• Consulted leadership teams for evaluations and alignment of strengths
• Translated employee experience into customer/guest impact
• Measured guest experience and perceptions that drive growth and profitability
• Created action plans to be executed at the property level, steps in which they can improve which was specific, measurable, actionable, realistic, and time-bound.

• Oversaw all hotel operations and budgeting for a 181-room property with 6,000sq feet of meeting space. Managed a 50-person team that including front office, sales and catering, housekeeping, accounting and maintenance.
• Created and executed on a $3M budget
• Managed and assisted in a multi-million dollar renovation
• Worked closely with sales and catering on all goals, RFP’s, and rate strategies
• Fostered amicable relationships with corporate accounts and driving increased room productivity
• Facilitated all building maintenance with the chief engineer and corporate office