Erica Schmitt Email & Phone Number

Portland, Oregon, Us

As a Senior People Operations Business Partner at Airship, I specialize in providing strategic HR support for global technology teams encompassing Engineering, Product, Infrastructure, Security, and General & Administrative (G&A) functions, including Finance. Dedicated to aligning People Operations practices with our company's values and goals, I collaborate closely with leaders and employees to drive engagement and cultivate a positive workplace culture.*Spearhead staffing and recruitment initiatives for designated teams, crafting job postings, interview criteria, and selection processes in collaboration with hiring managers.*Provide counseling and effective solutions for complex individual, team, and organizational issues, fostering positive employee relations. *Conduct thorough workplace investigations when necessary, ensuring compliance with company policies and relevant laws and regulations.*Own the Employee Review Cycle for the global organization, utilizing UKG Performance Reviews. *Lead training sessions and facilitate adaptation to the new tool, ensuring smooth implementation and user engagement.*Successfully manage timelines and engagement initiatives, resulting in the highest-ever on-time completion rate of 97%.*Collaborate with the VP of People Operations on compensation with leaders across the organization, ensuring alignment with organizational goals and standards.*Drive employee engagement initiatives across diverse teams by deploying organizational programs and tools, anticipating future talent needs, and fostering a culture of growth and development.*Empower leaders through proactive coaching on talent acquisition, retention, effective leadership strategies, and change initiatives.*Offer counsel and solutions for complex organizational issues, ensuring compliance with policies and regulations.*Work cross-functionally with leaders across the US, UK, France, and Germany.

New York, New York, Us

A strategic advisor to first-time and experienced managers, enabling them to enhance their effectiveness as leaders and owning and developing people tools and resources. • Guided org-wide leaders in appropriately identifying and resolving issues with fairness, consistency, and efficiency. • Implemented programs and processes related to performance management, succession and career planning, compensation planning, and change management. • Utilized employee data and analytics (engagement data, exit interviews) to inform business decisions and identify areas of opportunity to improve • Strategic partner to the broad People team on the design and delivery of diverse people- oriented programs through the lens of DE&I and the core values• Providing strategic partnership and counsel to new and seasoned leaders • Leading Manager training sessions and leadership discussions • Created leadership content to drive manager enablement and engagement • Created and maintained a managerial knowledge base for Leaders within the company

San Francisco, Us

Senior partner for a rapid growth organization. Sr. HR partner for over 1,000 employees, I provided strategic insight to both corporate and clinical teams.• Key partner for company employee relation cases, including investigations, target interviews, documentation, and recommended outcomes with compliance team• Designed compensation increase structure for corporate teams• Designed several HR processes and implemented systems that allow forscalable growth• Mergers and Acquisitions: assisted in onboarded clinics and provided HRdirection on company processes and procedures• Initiated and completed full salary audit of the entire company to ensurecompliance with FLSA across 25 U.S. states and counties• Provided strategic partnership and counsel to leaders across several theorganization on all people related items and HR functional areas• Ensured legal compliance of US federal and state employment laws:ERISSA, IRCA, EEOC, FMLA, CFRA and other CA laws• Organized data migration, implementation, identifying issues/findingsolutions to promote organizational efficiency in converting to a new HRIS• Oversaw benefit plans, open enrollment and counsel employees on benefitrelated matters• Led and developed 5 People Operations Associates

Tempe, Arizona, Us

Senior HR Leader for 40-person tech start-up; trusted to provide HR strategy, guidance, and support to senior leadership and own staffing, recruitment, benefits, executive compensation, training, leadership development, succession planning, HRIS, and compliance, and more. A true “full-stack” partner. • Facilitated full transition from traditional ASO into a comprehensive, on-site, HR support • Identified and implemented a new HRIS and payroll system for the company: BambooHR | TRAXPayroll• Developed and executed new policies aligned with our core values and company needs• Created new relationship with benefit brokers to initiate the company open enrollment; while collaborating on plan renewal options and new ancillary benefits • Created a wellness program to motivate employees • Created lunch and learn topics to engage employees and facilitate cross-functional learning• Created HR organization – recruitment, staffing, onboarding, training – for both local and remote employees in AZ, CA, and OR• Own ad-hoc projects such as payroll, office management, and bookkeeping/ accounts payable as needed. • Delivered stock option grants to employees and assisted in onboarding new equity management agent, Carta.com • Introduced process and strategy for employee engagement including one-on-one sessions, coaching, personal and professional development plans, and quarterly engagement surveys.

Phoenix, Az, Us

Transformed HR into a true strategic business partner for 130-person full-service advertising agency with 3 locations: Phoenix, California, and Utah. Carried out full-cycle recruiting, hiring and strategy, employee onboarding, and orientation, terminations, strategic workforce planning, policy writing, and provided documents and guidance around development and performance reviews. • • Transformed previously non-compliant HR files and structure into a well-functioning and federally compliant department• Created new employee on-boarding process and orientation schedule to foster positive attitude towards organizational objectives • Actively involved in corporate-wide programs, such as reorganization, health and wellness and 401k. • Created rich benefits programs while partnering with trusted benefit brokers. • Facilitated and lead annual Open Enrollment meetings agency wide• COBRA Administrator designation.• Created company job descriptions to reflect changing roles and recommends salary ranges• Saved an average of $100,000 per year by sourcing qualified candidates in-house eliminating the need to use outside recruiters • Reduced turnover YOY by 25% by implementing employee engagement initiatives and performance management structures• Regularly updated, audited, and reviewed insurance invoices to ensure accuracy • Led and facilitated the employee social committee in organizing employee events that fostered a positive culture and employee experience. • Interpreted and administered organizational policies and recommended needed changes • Trusted partner for employee relation matters including terminations, hiring, and legal issues including California specific • Knowledgeable of H1-B VISA and Green Card process

Las Vegas, Nv, Us

Hospitality Executive, with a focus on employee training and customer satisfaction, brought on to direct all front office operations for a 300-room Casino Resort including front desk personnel, valet, phone operators, limo and bus drivers, and bell staff. Managed a 40 person team and maintained high guest satisfaction by providing a unique customer experience that tied into the Brand strategy. • Through forecasting, met and exceeded projected occupancies and average daily rates for maximum yield purposes. • Worked closely with casino management to ensure maximum occupancy by gaming guests• Participated in group panel interviews and personality assessments for casino positions • Collaborated with Director in preparation of department capital expenditures and variances to department budgets (6) • Handled guest complaints and taking action as appropriate • Collaborated with security to ensure risk and safety standards were met and exceeded

Windsor, Berkshire, Gb

Trusted to provide consulting and training services to hotel owners, and leadership to create a Branded Guest Experience within the IHG portfolio of hotels. Provided strategic direction and built brand and employee, while identifying areas of operational opportunity. Covering: Michigan, Western Ohio, and Northern Indiana. Also assisting in the SoCal market. • • Facilitated brand workshops to foster company key company culture hallmarks that aligned with a company rebranding• Consulted leadership teams for evaluations and alignment of strengths• Translated employee experience into customer/guest impact• Measured guest experience and perceptions that drive growth and profitability• Created action plans to be executed at the property level, steps in which they can improve which was specific, measurable, actionable, realistic, and time-bound. • Coach and counsel the hotels for success • Conducted training events virtually, utilizing the Centra and WebEx systems

Oversaw all hotel operations and budgeting for a 181-room property with 6,000sq feet of meeting space. Managed a 50-person team that including front office, sales and catering, housekeeping, accounting and maintenance. • Created and executed on a $3M budget • Managed and assisted in a multi-million dollar renovation• Worked closely with sales and catering on all goals, RFP’s, and rate strategies• Fostered amicable relationships with corporate accounts and driving increased room productivity • Facilitated all building maintenance with the chief engineer and corporate office• Executed on brand implemented rate strategies to maximize ADR • Reduced direct bill and client aging through implementing an efficient process for timely billing• Actively involved in city, village and county counsels to promote community and awareness