Erica Mcintyre Email & Phone Number

Dallas–Fort Worth Metroplex, Texas, United States

Highly skilled executive assistant with 6+ years of providing business support services, developing efficient systems and processes, and maintaining accounts and relationships. Exceptional skills in administrative support, travel arrangements, team engagement, and project management. Strong commitment to research and optimizing processes for business.

Dallas-Fort Worth Metroplex

Erica L'Shay, your DFW Real Estate Agent, is excited to help you along your home buying/selling, or investing path! With a proven history of customer service excellence, you’ll be in good hands as you take your next steps. She is eager to listen, simplify what seems complicated, and provide personalized resources so that the best decisions can be made.

Collaborated with the Speech Analytics Team to monitor healthcare calls and provided feedback on business risks, areas of improvement, and continuous improvement strategies for systems, processes, and training. Prepared and presented decks for various departments and stakeholders.-Monitored relevant sample size calls based on stakeholder requests. Created.

Lewisville, TX

Responsible for handling inbound calls, with the ability to determine needs and provide one-call resolution. Place outbound phone calls for patient follow-ups, confirmations or to obtain missing information.- Communicate with external constituents including physician offices and pharmacies to initiate the application process, provide an updated status on.

Coppell, Texas

Monitored and evaluated various pharmacy teams. Assisted Workforce Management with daily tasks to manage pharmacy wide staffing in real time.- Evaluated and provided feedback on accuracy, consistency, and quality.- Reported inbound call trends and compliance flags.- Partnered with Work Force Management to adjust phone queues and teammate skilling.

Coppell, Texas

Created and maintained new hire training, on-job training, and refresher content for multiple teams. Led the Customer Service Team, reported metrics, conducted audits, and coached teammates to support development.- Created job aides and standard operating procedures, scripting, alerts, and huddle material used by customer service teammates at multiple.

Coppell, Texas

Managed patient medication and accounts via inbound and outbound calls. Built relationships with dialysis teammates through education and issue resolution.- Submit requests for refills, demographic and medication changes. Used critical thinking skills to deescalate calls and reach a resolution.- Partnered with Pharmacy Technicians to escalate urgent.

Master'S Degree, Psychology

Bachelor Of Arts - Ba, Service Management