Highly skilled executive assistant with 6+ years of providing business support services, developing efficient systems and processes, and maintaining accounts and relationships. Exceptional skills in administrative support, travel arrangements, team engagement, and project management. Strong commitment to research and optimizing processes for business growth.-Provide administrative and HR support, including managing calendars, coordinating meetings, preparing reports, onboarding new… Show more Highly skilled executive assistant with 6+ years of providing business support services, developing efficient systems and processes, and maintaining accounts and relationships. Exceptional skills in administrative support, travel arrangements, team engagement, and project management. Strong commitment to research and optimizing processes for business growth.-Provide administrative and HR support, including managing calendars, coordinating meetings, preparing reports, onboarding new employees, and improving efficiency. -Utilized bookkeeping skills to manage expenses, categorize transactions, reconcile statements, and generate payroll.-Leverage sales background to source deals, coordinate transactions, maintain inventory, and nurture key relationships.EA industry experience:-Financial services-Technology-Health and Beauty-Food services-Real Estate-Publishing-Automotive-Fashion and Photography-Education-Ministry-Healthcare Show less

Erica L'Shay, your DFW Real Estate Agent, is excited to help you along your home buying/selling, or investing path! With a proven history of customer service excellence, you’ll be in good hands as you take your next steps. She is eager to listen, simplify what seems complicated, and provide personalized resources so that the best decisions can be made.

Collaborated with the Speech Analytics Team to monitor healthcare calls and provided feedback on business risks, areas of improvement, and continuous improvement strategies for systems, processes, and training. Prepared and presented decks for various departments and stakeholders.-Monitored relevant sample size calls based on stakeholder requests. Created raw data based on standardized assessments in Excel.-Utilized Excel to create pivot tables and charts to analyze raw data… Show more Collaborated with the Speech Analytics Team to monitor healthcare calls and provided feedback on business risks, areas of improvement, and continuous improvement strategies for systems, processes, and training. Prepared and presented decks for various departments and stakeholders.-Monitored relevant sample size calls based on stakeholder requests. Created raw data based on standardized assessments in Excel.-Utilized Excel to create pivot tables and charts to analyze raw data. Provided insight based on findings, to build decks with qualitative and quantitative data recommendations.-Exceeded KPIs consistently with strong project management and innovative skills. Show less

Responsible for handling inbound calls, with the ability to determine needs and provide one-call resolution. Place outbound phone calls for patient follow-ups, confirmations or to obtain missing information.- Communicate with external constituents including physician offices and pharmacies to initiate the application process, provide an updated status on new applicants, and assist with medication adherence. - Ability to identify, document, and submit Adverse Events during… Show more Responsible for handling inbound calls, with the ability to determine needs and provide one-call resolution. Place outbound phone calls for patient follow-ups, confirmations or to obtain missing information.- Communicate with external constituents including physician offices and pharmacies to initiate the application process, provide an updated status on new applicants, and assist with medication adherence. - Ability to identify, document, and submit Adverse Events during customer contact or via received documentation.- Ability to work in a compliant manner following pharmacy laws and company quality assurance guidelines during each interaction. Show less

Monitored and evaluated various pharmacy teams. Assisted Workforce Management with daily tasks to manage pharmacy wide staffing in real time.- Evaluated and provided feedback on accuracy, consistency, and quality.- Reported inbound call trends and compliance flags.- Partnered with Work Force Management to adjust phone queues and teammate skilling, monitored real-time data, and interpreted real-time and forecasted metrics.

Created and maintained new hire training, on-job training, and refresher content for multiple teams. Led the Customer Service Team, reported metrics, conducted audits, and coached teammates to support development.- Created job aides and standard operating procedures, scripting, alerts, and huddle material used by customer service teammates at multiple locations.- Facilitated new hires training and trained tenured teammates. Assisted leadership with interviews and job evaluation… Show more Created and maintained new hire training, on-job training, and refresher content for multiple teams. Led the Customer Service Team, reported metrics, conducted audits, and coached teammates to support development.- Created job aides and standard operating procedures, scripting, alerts, and huddle material used by customer service teammates at multiple locations.- Facilitated new hires training and trained tenured teammates. Assisted leadership with interviews and job evaluation of new hires. Show less

Managed patient medication and accounts via inbound and outbound calls. Built relationships with dialysis teammates through education and issue resolution.- Submit requests for refills, demographic and medication changes. Used critical thinking skills to deescalate calls and reach a resolution.- Partnered with Pharmacy Technicians to escalate urgent insurance adjudication.- Remained compliant by partnering with Pharmacists for consultations.- Created quick… Show more Managed patient medication and accounts via inbound and outbound calls. Built relationships with dialysis teammates through education and issue resolution.- Submit requests for refills, demographic and medication changes. Used critical thinking skills to deescalate calls and reach a resolution.- Partnered with Pharmacy Technicians to escalate urgent insurance adjudication.- Remained compliant by partnering with Pharmacists for consultations.- Created quick reference guides and became a subject matter expert. Show less