Erica Phelps Email & Phone Number

Mount Pleasant, SC, US

United States

• 1. Owned the development of revenue-driving initiatives to become standard practices for all accounts
• Designed and implemented needle-moving concepts to create validity, stability, and support for the NSLS as a foundation of leadership development
• More than doubled program adoption in first 18 months
• Converted 100% of accounts to best practice branding standards
• Increased revenue by over $1.5 million from strategic accounts the first year.2. Developed brand new Customer Experience Team in 4 months including strategy for staffing, budget, multi-year growth plan, and.

Jersey City, NJ

• second line people leader, led hiring, training, development, and management through team growth of 12 to 30 and developed and managed 5 new director-level positions, 3 new roles in Product Development, Project.
• 11 direct reports promoted within the team or to lead new initiatives internally
• Strategic planning for long-term growth and development of employees, accounts, programs, and customers
• Conceptualized, developed, and project managed the creation of CRM tools, dashboards, and reporting features for increased team efficiency and data accuracy across multiple departments.
• Inspired team to live the company values, including: find the greatest way for the greatest number, empowering and engaging individuals, and leading with integrity

Hoboken, NJ

• Increased new member growth from 74% to 91%
• Hired, trained, coached, and managed Account Management & Customer Success team of 12
• Exceeded all metrics: account retention, customer growth, and best practices
• Created and implemented employee compensation structure, onboarding process, coaching and development protocol, annual strategy retreat, and ongoing employee development sessions
• Created employee handbook including all processes and protocols
• Efficiency and Effectiveness Lead for creation, testing, and implementation of new sales operations tools for department

Hoboken, NJ

• 97% account retention
• Trained primary contacts/leaders on a leadership development program and implementation best practices
• Planned, supported, facilitated, and keynoted at 6 2-day offsite Regional Leadership Retreats

New York, New York, United States

• Negotiate up to 60 hotel contracts for attendees of conventions and tradeshows. Terms including discounted rate, lowest rate guarantee, block size, complimentary concessions, and financial responsibility.
• Maintain relationships with hotel contacts at each event location in multiple cities in the United States.
• Manage marketing efforts for hotel programs for exhibitors and attendees.
• Manage room inventory with hotels, up to 21,000 rooms on peak night.
• Communicate clients' needs company-wide/city-wide.
• Pre- and post-show reporting to clients, hotels, and internal staff.

• Marketing Intern (August 2007 - December 2007)
• Brand Representative (January 2008 - January 2010)
• Execution of Kicks for Kids Program.
• Player liaison to fans for player appearances.
• Marketing of soccer team in populated sports locations in the tri-state area.
• Street Team liaison to the general public during missions to promote awareness of Red Bull New York Soccer.

Train athletes ages 3-15.Create session plans for up to 3 sessions per day for up to 5 days a week or 4 single session weeks.Run 6 day-long residential training camps.Coach recreational and travel teams seasonally.

Bachelors, Communication

Activities and Societies: Club Soccer

Sport Management

Activities and Societies: Campus Recreation Services; Intramural Sports; Leadershape Institute