Erica Phelps Email and Phone Number
Erica Phelps work email
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Erica Phelps personal email
I am passionate about organizational leadership and excel at using research and data to develop effective solutions. I build strong cross-functional relationships and drive initiatives efficiently with an inclusive approach.With extensive experience in leadership strategy, account management, project management, talent development, and sales strategy, I am skilled at analyzing data and clearly communicating its impact. I thrive in creating strategies, quickly resolving issues, and leading teams toward common goals.My contributions have driven organizational growth through influential roles as a motivator, influencer, and communicator, ensuring alignment on priorities and outcomes.When I’m not coaching and developing leaders, I have stayed active through taekwondo and soccer, sports that have taught me invaluable lessons in leadership and teamwork. With 25+ years in soccer and 15 years in taekwondo, I bring the same passion and strength to my professional life.
Md Integrations
View- Website:
- mdintegrations.com
- Employees:
- 22
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Vice President, Customer SuccessMd IntegrationsMount Pleasant, Sc, Us
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Senior Director, Account Management - North AmericaCulture Amp Jul 2022 - PresentUnited States -
Director Of Strategic Initiatives And Customer Experience, Leadership TeamThe National Society Of Leadership And Success Mar 2019 - Jul 20221. Owned the development of revenue-driving initiatives to become standard practices for all accounts • Designed and implemented needle-moving concepts to create validity, stability, and support for the NSLS as a foundation of leadership development • More than doubled program adoption in first 18 months • Converted 100% of accounts to best practice branding standards • Increased revenue by over $1.5 million from strategic accounts the first year.2. Developed brand new Customer Experience Team in 4 months including strategy for staffing, budget, multi-year growth plan, and implementation3. Improved customer satisfaction score from 72% to 97% in three months4. Decreased refund rate by 15% within 6 months, and 31% over 18 months -
Director, Account Management & Customer Success And Culture Operations, Leadership TeamThe National Society Of Leadership And Success Aug 2015 - Mar 2020Jersey City, Nj• second line people leader, led hiring, training, development, and management through team growth of 12 to 30 and developed and managed 5 new director-level positions, 3 new roles in Product Development, Project Management, and Events/Social Media Management• 11 direct reports promoted within the team or to lead new initiatives internally• Strategic planning for long-term growth and development of employees, accounts, programs, and customers• Conceptualized, developed, and project managed the creation of CRM tools, dashboards, and reporting features for increased team efficiency and data accuracy across multiple departments.• Inspired team to live the company values, including: find the greatest way for the greatest number, empowering and engaging individuals, and leading with integrity
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Associate Director, Account Management & Customer Success, Leadership TeamThe National Society Of Leadership And Success Oct 2014 - Aug 2015Hoboken, Nj• Increased new member growth from 74% to 91%• Hired, trained, coached, and managed Account Management & Customer Success team of 12• Exceeded all metrics: account retention, customer growth, and best practices• Created and implemented employee compensation structure, onboarding process, coaching and development protocol, annual strategy retreat, and ongoing employee development sessions • Created employee handbook including all processes and protocols• Efficiency and Effectiveness Lead for creation, testing, and implementation of new sales operations tools for department
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Account ManagerThe National Society Of Leadership And Success Jan 2013 - Sep 2014Hoboken, Nj• 97% account retention • Trained primary contacts/leaders on a leadership development program and implementation best practices• Planned, supported, facilitated, and keynoted at 6 2-day offsite Regional Leadership Retreats
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Account ExecutiveTravel Planners Dec 2008 - Jan 2013New York, New York, United States• Negotiate up to 60 hotel contracts for attendees of conventions and tradeshows. Terms including discounted rate, lowest rate guarantee, block size, complimentary concessions, and financial responsibility.• Maintain relationships with hotel contacts at each event location in multiple cities in the United States.• Manage marketing efforts for hotel programs for exhibitors and attendees.• Manage room inventory with hotels, up to 21,000 rooms on peak night.• Communicate clients' needs company-wide/city-wide.• Pre- and post-show reporting to clients, hotels, and internal staff.• Manage 7 annual events totaling 50,000 peak room nights.• On-site event management of support staff, schedules, and hotel availability. -
Brand Representative/Marketing InternRed Bull New York Aug 2007 - Jan 2010• Marketing Intern (August 2007 - December 2007)• Brand Representative (January 2008 - January 2010)• Execution of Kicks for Kids Program.• Player liaison to fans for player appearances.• Marketing of soccer team in populated sports locations in the tri-state area.• Street Team liaison to the general public during missions to promote awareness of Red Bull New York Soccer.• One of six original Brand Representatives.• Led recruitment for expansion of brand representatives from six to fifteen.• Promote the MLS team, New York Red Bulls, through on-street marketing interactions around the tri-state area.• Connect with fans on game days -
CoachRed Bull New York May 2008 - Nov 2008Train athletes ages 3-15.Create session plans for up to 3 sessions per day for up to 5 days a week or 4 single session weeks.Run 6 day-long residential training camps.Coach recreational and travel teams seasonally.
Erica Phelps Skills
Erica Phelps Education Details
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Communication -
Sport Management
Frequently Asked Questions about Erica Phelps
What company does Erica Phelps work for?
Erica Phelps works for Md Integrations
What is Erica Phelps's role at the current company?
Erica Phelps's current role is Vice President, Customer Success.
What is Erica Phelps's email address?
Erica Phelps's email address is ep****@****hip.org
What schools did Erica Phelps attend?
Erica Phelps attended Rutgers University, Towson University.
What skills is Erica Phelps known for?
Erica Phelps has skills like Event Management, Management, Marketing, Training, Leadership Development, Recruiting, Organized Multi Tasker, Hospitality, Team Building, Positive Personality, Open Minded, Dependable Team Player.
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Erica Phelps
Iowa City-Cedar Rapids Area2gmail.com, farmers.com -
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