• Assisted over 130 students in determining best courses of action to achieve their educational goals using career coaching and counseling techniques while being empathetic• Designed and conveyed 27 effective and engaging presentations, in-person and live-virtually, to students and faculty on various college and career/professional topics to include creating professional documents/correspondence, major and career exploration, professional dress, and navigating the workforce• Conceptualized and orchestrated large-scale career event in collaboration with over 20 external organizations, ensuring seamless coordination and execution throughout planning process.• Analyze post-event feedback and metrics to measure success, identify areas for improvement, and inform future strategies• Collaborate with colleagues to identify ways to improve processes creating an atmosphere conducive to offering students, staff, faculty members, and external customers the best possible service• Develop rapport with students, staff, faculty, and external customers that fosters an atmosphere of trust and understanding to ensure a stable and collaborative relationship aimed at problem-solving and goal accomplishment

• Facilitated meaningful communications between all levels of leadership and across multiple departments within Marine Special Operations Command (MARSOC). • Developed, deployed, and provided ongoing support to a new training program for organization which educated military family members on missions, increasing overall communication, support, and mission accomplishment.• Provided expert level customer service, with a focus on emotional intelligence, to internal as well as external customers in person, through written communication, phone communication, and virtually.• Assessed individual and family needs to provide services and resources best suited to improve resilience and readiness.• Communicated purpose and extent of command organizational level support programs to command staff, military members, and families.• Proactively encouraged use of available resources and support programs by personnel and their families, increasing productivity, overall organization morale and decreasing attrition. • Designed and facilitated a standardized curriculum for presentations used to educate active-duty military, military families, and civil service civilians within MARSOC on resources, programs, and services available to them aboard their new duty station.• Created and implemented a transition program for organization’s service members and families, based on needs assessment and gap analysis, to aid in successful navigation of transition from military to civilian life. This increased resiliency and awareness of available resources and assisted the organization in returning productive citizens to the civilian sector. • Designed and updated written standard operating procedure guides, training materials, and performance support systems.

• Provide information and referral functions designed to meet the challenges of the mobile military lifestyle. • Resolve unresolved information needs and refer military members and military family members to the source or resource that can best address their needs. • Central connector between military and community resources. • Maintain a database of installation, Department of Defense, community, and national resources. • Oversee all relocation service functions to assist Marines and families with Permanent Change of Duty Station, both stateside and overseas and provides Settling-In Services when they arrive on a new installation.• Train, audit, and inspect units on compliance to standards governing programs they administer to assist military members and their families.

• Build rapport and foster an atmosphere of trust and understanding with potential students.• Identify and Qualify Prospective Students.• Represent the organization’s brand well and carry the sense of the organization’s mission through each interaction.• Develop and adhere to an effective call strategy that includes communicating effective messages to potential students either through oral or written communications. • Schedule and conduct enrollment services interviews.• Identify and address concerns of prospective students.• Meet the needs of a diverse student population in order to ensure an overall positive learning experience.• Follow up with current students through the completion of their first course to ensure student support and success.• Develop and implement a strategy for successful student progression.• Develop a network of students in order to generate recommendations.• Collaborate with internal departments to ensure student issues are avoided or properly resolved if they arise.

•Served as the primary representative to provide command family readiness outreach, support and assistance to military personnel and their families at the Colonel command level. Exercised sound judgment and initiative in carrying out responsibilities. •Worked with latitude for independent action to ensure overall program effectiveness and effective use of resources.•Represented the Marine Corps at internal and external meetings or forums to address and resolve family readiness issues and functions.•Acted as the primary staff member responsible for carrying out the commanders vision and intent in regards to Family Readiness.•Assured the unit conforms to applicable guidance and regulations in the execution of the Unit Family Readiness Program and remained ready to successfully undergo the scrutiny of higher-headquarters assessments.•Prepared and distributed official information via the mass communication system, Unit Family Readiness Program Newsletter, official unit website, unit toll-free phone numbers, and other media.•Developed and implemented Unit Family Readiness Program communication plan of action and milestones, to include awareness marketing.•Drafted speeches and strategic communications messages, delivered briefs and presentations as needed (from General Officer to family member level).•Provided Marines and designated family members with official command communication and Information and Referral services for emerging challenges.•Welcomed new families to the unit, establishing a relationship and providing information regarding the many resources available.•Monitored overall budget execution. Acted as the approving official for reimbursement of volunteer expenses. •Coordinated events to include indoor/outdoor and ranged from family picnics, military deployments and returns, briefings/meetings, sporting activities, and company celebrations. •Ensured OPSEC and Privacy Act compliance

• Directed various focus groups to address employee dissatisfaction with various workplace issues, including rewards and recognition, leadership and development, and attrition. Led team to assess employee relations programs' overall quality or resolve significant operational matters resulting in increased productivity through a better work environment created by putting resolution proposals into place.• Advised lead technician or supervisor of recurring problems recommending long range solutions that resulted in changes in processing procedures.• Examined accounting documents verifying data's mathematical accuracy and completeness and determining necessary processing actions.• Certified the legality and propriety of payments• Reviewed documents for correct authorizations and validity of accounting classifications. • Performed initial data input into automated systems, ensuring that accurate and valid data was input in the proper format. • Maintained and reconciled accounts, accounting records, and other essential files. • Determined cause of errors and took corrective actions for all discrepancies uncovered.• Processed intercept requests for E.F.T. items on all payment systems, including letters to banks, returns, follow-up replies, reissue of payments, and assisted in solving problematic cases. • Recalled payments from financial institutions. • Created liaison with bank contacts and Marine Corps site contacts. Maintain critical Excel spreadsheet used to track accounting cases. • Provided exceptional customer service to each service member, site and bank contact, and individual that made contact with Marine Corps Disbursing. • Researched data submission to correct errors and ensure the correct use of valid information.• Drafted correspondence and messages to assist in resolving discrepancies.

•Served as the primary representative to provide command family readiness outreach, support and assistance to military personnel and their families at the Colonel command level. Exercised sound judgment and initiative in carrying out responsibilities. •Worked with latitude for independent action to ensure overall program effectiveness and effective use of resources.•Represented the Marine Corps at internal and external meetings or forums to address and resolve family readiness issues and functions.•Acted as the primary staff member responsible for carrying out the commanders vision and intent in regards to Family Readiness.•Assured the unit conforms to applicable guidance and regulations in the execution of the Unit Family Readiness Program and remained ready to successfully undergo the scrutiny of higher-headquarters assessments.•Prepared and distributed official information via the mass communication system, Unit Family Readiness Program Newsletter, official unit website, unit toll-free phone numbers, and other media.•Developed and implemented Unit Family Readiness Program communication plan of action and milestones, to include awareness marketing.•Drafted speeches and strategic communications messages, delivered briefs and presentations as needed (from General Officer to family member level).•Provided Marines and designated family members with official command communication and Information and Referral services for emerging challenges.•Welcomed new families to the unit, establishing a relationship and providing information regarding the many resources available.•Monitored overall budget execution. Acted as the approving official for reimbursement of volunteer expenses. •Coordinated events to include indoor/outdoor and ranged from family picnics, military deployments and returns, briefings/meetings, sporting activities, and company celebrations. •Ensured OPSEC and Privacy Act compliance

• Qualified and experienced in methods of training, inspecting, motivating, counseling and conflict resolution. • Possess the practical knowledge of the methods and techniques of effective instruction. • Supervised, led and performed various duties involving the development, implementation, administration, instruction and evaluation of training programs. • Effectively trained personnel in procedures and daily routines upgrading individual skill levels and professional development. • Fostered an environment of learning and a team concept for all personnel. • Evaluated all subordinates on a consistent basis providing them with the necessary tools to not only improve upon their performance, but the performance of the team as a whole. • Created annual and quarterly schedules for up to 200 personnel to ensure training goals were met ahead of scheduled deadlines. • Generated reports for superiors to monitor training of personnel.• Exceptional communicator, to include public speaking, customer relations, and written and electronic correspondence. • Adept at effectively communicating in demanding environments and conditions. • Successfully provided communication liaison between superiors and subordinates necessary to ensure effective operations. • Proven ability to make sound decisions in stressful situations. • Created and managed individual information records for over 200 personnel to include security clearance information.