Erica Shaw Email & Phone Number

Memphis, TN, US

Memphis, Tennessee, United States

• Assisted over 130 students in determining best courses of action to achieve their educational goals using career coaching and counseling techniques while being empathetic
• Designed and conveyed 27 effective and engaging presentations, in-person and live-virtually, to students and faculty on various college and career/professional topics to include creating professional.
• Conceptualized and orchestrated large-scale career event in collaboration with over 20 external organizations, ensuring seamless coordination and execution throughout planning process.
• Analyze post-event feedback and metrics to measure success, identify areas for improvement, and inform future strategies
• Collaborate with colleagues to identify ways to improve processes creating an atmosphere conducive to offering students, staff, faculty members, and external customers the best possible service
• Develop rapport with students, staff, faculty, and external customers that fosters an atmosphere of trust and understanding to ensure a stable and collaborative relationship aimed at problem-solving and goal.

MCB Camp Pendleton

• Facilitated meaningful communications between all levels of leadership and across multiple departments within Marine Special Operations Command (MARSOC).
• Developed, deployed, and provided ongoing support to a new training program for organization which educated military family members on missions, increasing overall communication, support, and mission accomplishment.
• Provided expert level customer service, with a focus on emotional intelligence, to internal as well as external customers in person, through written communication, phone communication, and virtually.
• Assessed individual and family needs to provide services and resources best suited to improve resilience and readiness.
• Communicated purpose and extent of command organizational level support programs to command staff, military members, and families.
• Proactively encouraged use of available resources and support programs by personnel and their families, increasing productivity, overall organization morale and decreasing attrition.

MCB Camp Pendleton

• Provide information and referral functions designed to meet the challenges of the mobile military lifestyle.
• Resolve unresolved information needs and refer military members and military family members to the source or resource that can best address their needs.
• Central connector between military and community resources.
• Maintain a database of installation, Department of Defense, community, and national resources.
• Oversee all relocation service functions to assist Marines and families with Permanent Change of Duty Station, both stateside and overseas and provides Settling-In Services when they arrive on a new installation.
• Train, audit, and inspect units on compliance to standards governing programs they administer to assist military members and their families.

San Diego, CA

• Build rapport and foster an atmosphere of trust and understanding with potential students.
• Identify and Qualify Prospective Students.
• Represent the organization’s brand well and carry the sense of the organization’s mission through each interaction.
• Develop and adhere to an effective call strategy that includes communicating effective messages to potential students either through oral or written communications.
• Schedule and conduct enrollment services interviews.
• Identify and address concerns of prospective students.

Marine Corps Base Camp Pendleton, CA

• Served as the primary representative to provide command family readiness outreach, support and assistance to military personnel and their families at the Colonel command level. Exercised sound judgment and initiative.
• Worked with latitude for independent action to ensure overall program effectiveness and effective use of resources.
• Represented the Marine Corps at internal and external meetings or forums to address and resolve family readiness issues and functions.
• Acted as the primary staff member responsible for carrying out the commanders vision and intent in regards to Family Readiness.
• Assured the unit conforms to applicable guidance and regulations in the execution of the Unit Family Readiness Program and remained ready to successfully undergo the scrutiny of higher-headquarters assessments.
• Prepared and distributed official information via the mass communication system, Unit Family Readiness Program Newsletter, official unit website, unit toll-free phone numbers, and other media.

Cleveland, Ohio

• Directed various focus groups to address employee dissatisfaction with various workplace issues, including rewards and recognition, leadership and development, and attrition. Led team to assess employee relations.
• Advised lead technician or supervisor of recurring problems recommending long range solutions that resulted in changes in processing procedures.
• Examined accounting documents verifying data's mathematical accuracy and completeness and determining necessary processing actions.
• Certified the legality and propriety of payments
• Reviewed documents for correct authorizations and validity of accounting classifications.
• Performed initial data input into automated systems, ensuring that accurate and valid data was input in the proper format.

Marine Corps Air Station Cherry Point, NC

• Served as the primary representative to provide command family readiness outreach, support and assistance to military personnel and their families at the Colonel command level. Exercised sound judgment and initiative.
• Worked with latitude for independent action to ensure overall program effectiveness and effective use of resources.
• Represented the Marine Corps at internal and external meetings or forums to address and resolve family readiness issues and functions.
• Acted as the primary staff member responsible for carrying out the commanders vision and intent in regards to Family Readiness.
• Assured the unit conforms to applicable guidance and regulations in the execution of the Unit Family Readiness Program and remained ready to successfully undergo the scrutiny of higher-headquarters assessments.
• Prepared and distributed official information via the mass communication system, Unit Family Readiness Program Newsletter, official unit website, unit toll-free phone numbers, and other media.

• Qualified and experienced in methods of training, inspecting, motivating, counseling and conflict resolution.
• Possess the practical knowledge of the methods and techniques of effective instruction.
• Supervised, led and performed various duties involving the development, implementation, administration, instruction and evaluation of training programs.
• Effectively trained personnel in procedures and daily routines upgrading individual skill levels and professional development.
• Fostered an environment of learning and a team concept for all personnel.
• Evaluated all subordinates on a consistent basis providing them with the necessary tools to not only improve upon their performance, but the performance of the team as a whole.

Master Of Arts (M.A.), Leadership And Organizational Studies, 3.6

Bachelor'S Of Science, Management/Human Resources, Cum Laude

High School